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Luciana Hotel & Beach Club

3.0 star property
3-star beachfront aparthotel near Playa del Carmen Maritime Terminal

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Photo gallery for Luciana Hotel & Beach Club

On the beach, white sand, sun loungers, beach umbrellas
Smart TV
Exterior
Deluxe Room, Partial Sea View
Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Outdoor space
  • Free WiFi

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Mamitas Beach
    ‪8 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪10 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Double Room, Partial Sea View

Terrace/patio

Deluxe Double Room, Partial Sea View

  • 25 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Partial Sea View

Terrace/patio

Deluxe Room, Partial Sea View

  • 25 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Playa del Carmen

On the beach.Within a 10-minute walk of this Downtown Playa del Carmen aparthotel, you'll find Quinta Avenida and Playa del Carmen Maritime Terminal. Also, Mamitas Beach is within half a mile (1 km) and Gran Coyote Golf is within 6 miles (10 km).
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 10 min walk - 0.8 km
  • Xcaret Eco Theme Park - 11 min drive - 9.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Zenzi Beach Club - ‬2 min walk
  • ‪Fah Restaurant Bar - ‬3 min walk
  • ‪Restaurante Tropical - ‬3 min walk
  • ‪Mercado 174 - ‬3 min walk
  • ‪Deck 5 Pool And Skybar - ‬1 min walk

About this property

Luciana Hotel & Beach Club

3-star beachfront aparthotel near Playa del Carmen Maritime Terminal
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a terrace, and multilingual staff are also featured at Luciana Hotel & Beach Club. A complete renovation of Luciana Hotel & Beach Club was completed in January 2025.

This 3-star Playa del Carmen aparthotel is smoke free.

  • 22 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 2002
  • Beach lounge chairs
  • Umbrellas for the beach
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Terrace
  • No smoking on site
  • Bar or lounge
  • Dining venue
Luciana Hotel & Beach Club offers 22 air-conditioned accommodations with safes and coffee/tea makers. Smart televisions come with satellite channels.

Bathrooms include showers and hair dryers. This Playa del Carmen aparthotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Similar properties

View from property

Playa Palms Beach Hotel

  • Pool
  • Kitchen
  • Free WiFi
  • Air conditioning
4.3 out of 5, Excellent, 1,683 reviews
Playa Palms Beach Hotel

Property amenities

Beach

  • On a white sand beach
  • Beach loungers
  • Beach umbrellas
  • Free beach club

Pool/Spa

  • Hot tub
  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Restaurants on site

  • Restaurant Playa Maya

Food and drink

  • Coffee/tea maker
  • Mini-fridge

Dining

  • A bar/lounge
  • A restaurant

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Outdoor areas

  • Terrace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 steps to reach entrance
  • Upper floors accessible by stairs only
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Safe

Location highlights

  • In an entertainment district
  • In the city center
  • Near the sea
  • On the waterfront

Things to do

  • Free beach club

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 2 buildings
  • 22 units
  • 3 floors
  • Bed sheets changed on request
  • Built in 2002
  • Housekeeping (on request)
  • Renovated - January 2025
  • Towels (changed on request)
  • Traditional architecture

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

The check-in location differs from the property location; go to: [Calle 8 Norte Manzana 4 #876, Zona Maritima (The Carmen Hotel)]
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Playa Maya Hotel Playa del Carmen
Playa Maya Hotel
Playa Maya Playa del Carmen
Playa Maya Riviera Maya/Playa Del Carmen Mexico
Playa Maya Del Carmen
Playa Maya Hotel Del Carmen

Reviews

Luciana Hotel & Beach Club Reviews

8.2

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 267 out of 560 reviews
Rating 8 - Good. 160 out of 560 reviews
Rating 6 - Okay. 66 out of 560 reviews
Rating 4 - Poor. 31 out of 560 reviews
Rating 2 - Terrible. 36 out of 560 reviews

Reviews

8/10 Good

Erika

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2025

6/10 Okay

Alexander

Liked: Cleanliness
Stayed 4 nights in Jun 2025

10/10 Excellent

Mimi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, quiet and in the beach. Staff were friendly specially Raul at the bar. Highly recommend
Stayed 1 night in Jun 2025

10/10 Excellent

Anne

Travelled with partner
Clean and close to everything. Helpful staff, nice pool and right on the water.
Stayed 1 night in May 2025

6/10 Okay

John

Stayed 5 nights in Apr 2025

8/10 Good

Lia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel steps from the water. Our room was nice and clean for the most part - make sure to ask for new coffee if you want some otherwise it’s hit or miss each day. But they gave us more when we asked at the front desk. The music at the nearby restaurant was quite loud until about 11pm and started up about 7:30am but it was still quieter than 5th. The front desk at the Carmen serves as the reception for Luciana hotel as well and although the Luciana front staff are not present as often, the folks at the Carmen were happy to help us out. Our room was steps from the water which was a real bonus. The location was great and I’d recommend this hotel.
Stayed 10 nights in Apr 2025

10/10 Excellent

Guy

Liked: Cleanliness, room comfort

Everything you could want in a Mexican beach resor

Everything was working as it should, the a/c was cold the shower was hot, the room was clean and well appointed and the location was fabulous. The Beach and restaurant staff was friendly and accommodating. The Restaurant had great food at reasonable prices. One of the nicest beaches around. I will definitely go back.
Stayed 2 nights in Apr 2025

8/10 Good

Dhruvesh Nileshbhai

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Recommended for the people who want to stay near beach.
Stayed 9 nights in Apr 2025

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the hotel Luciana and had just a wonderful stay. The restaurant has especially good food and Raul our waiter was very helpful and ambitious. I would definitely go back to stay at this hotel. The only thing was the maids had forgotten to give coffee and waters one they clean the rooms.
Stayed 5 nights in Apr 2025

10/10 Excellent

dib abi

Liked: Cleanliness, property conditions & facilities
Everything Was OK
Stayed 5 nights in Apr 2025

10/10 Excellent

steve

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Excellent food. Raul was a fantastic servercand the rest of the employees were great too. Rooms were clean. Fridge worked great. Beach is very nice walk about 100ft to the south to enter the water to avoid rocks at tge water edge
Stayed 5 nights in Apr 2025

10/10 Excellent

Barbara

Liked: Cleanliness

Great small hotel

We stayed 3 nights to try out this smaller hotel directly on the beach. We arrived before check in . They happily stored our luggage so we hopped on the ferry to cozumel to soend the day before we could check in. Checkin was easy. You get a bracelet, beach towel and 1 room key. The room was a good size. Very basic in decor but we dont spent much time there. The bed was hard . Clean sheets and bath towels. Soaps etc in the bathroom. A shower mat was on the towel rack but no hand towel or wash clothes were provided. So the next day we took a towel from rhe cleaner. There is a coffee pot and mugs with pkgs of coffee. The deck was large with a small ocean view room 101. We noticed other decks are very small. We enjoy our morning coffee there so it was nice. The best part of this hotel is their beach restaurant area. Chairs, loungers, umbrellas available. Raul the waiter is amazing. He's very attentive to all. Other staff were VERY kind helpful with luggage etc. We felt very safe and at home here. I'd definitely come back for the beach club, the great staff, good food drinks. And close to everything .
Morning Mimosas
Delicious food
King room with lrg deck
Towels with chocolates
Stayed 3 nights in Apr 2025

4/10 Poor

Anna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
hotel entrance from the beach through the bar and on the sand hopeless. Service so-so. Rooms clean but old-fashioned. Not very clean. No attractions at the bar in the evening. Breakfast poor, I do not recommend. The beach is ok, there are few sunbeds. The hotel is only good because it is in a good location
Stayed 4 nights in Apr 2025

10/10 Excellent

Maria Jose Garrido

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cumple con los requisitos aparecidos en la app, lo único que no estaba en la habitación que elegí (cama King con balcón hacia la playa) era que el balcón era compartido con otra habitación, lo que hizo que perdiéramos un poco de privacidad y se escuchaba TODO. En general un buen espacio para rentar por el precio ofrecido, los funcionarios muy amables en todo momento.
Stayed 2 nights in Apr 2025

10/10 Excellent

Cory

Liked: Cleanliness, room comfort
Stayed 5 nights in Apr 2025

8/10 Good

Mayra

Liked: Cleanliness, property conditions & facilities
There is some wear and tear but the room is clean, bed was comfortable and I felt safe during my stay. The entrance is on the beach side or passing through a restaurant. Walkable to ADO and plenty of restaurants and stores. There is music that goes on 24/7 but it didn’t affect my sleep. To access the ocean
Stayed 2 nights in Apr 2025

2/10 Terrible

George

Business traveller
Disliked: Cleanliness, room comfort

Double Charged Thievery

Horrible experience! I arrived about 9 PM, and the front desk is operated by two different hotels. The hotel I was staying at did not have a person at the front desk, and I ended up being double charged because the woman who checked me and did not know how the other system worked for the other hotel. It’s been two weeks that I’ve been trying to get this corrected on my AMEX, and the hotel refuses to cooperate. Hotels.com has not been of any help, and I’ve had to go to American Express to file the dispute. Such a waste, find a big hotel that can assist you instead of trying to save a few bucks.
Stayed 3 nights in Mar 2025

8/10 Good

Joel

Travelled with partner
Liked: Cleanliness, amenities
The hotel rooms are clean , average accommodation , the pool is nothing special but we didn’t go to swim in the pool we went for the beach and it’s right out our room and awesome . Service was great at the beach club and hotel ,The hotel is close to everything you need . If your looking for good place to hangout at the beach this is it. I would use this hotel again .
Stayed 12 nights in Mar 2025

8/10 Good

Irina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A perfect location (right on the beach), an excellent value for the budget.
Stayed 6 nights in Mar 2025

10/10 Excellent

Bret

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2025

6/10 Okay

Maria

Travelled with family
Disliked: Property conditions & facilities
This property is incovenient
Stayed 6 nights in Mar 2025

2/10 Terrible

Ryan

Disliked: Cleanliness, room comfort

Paid for beach view and got concrete view

I did not get the room I paid for. They said "tobad". The room also smelt bad
Stayed 5 nights in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Excellent place to stay. Had no complaints. Location was amazing. While near the beach and Quinta Avenida, it was a quiet location and we heard no noise from nearby businesses. Staff was friendly and helpful. Would definitely do again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Mailis

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Right on the beach with chairs and umbrellas available. The swimming pool was really clean and great for the kids.
Stayed 2 nights in Mar 2025

10/10 Excellent

Javier A

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to beach and other areas of interest.
Stayed 5 nights in Feb 2025