Ratings based on 232 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 28, 2024 on Expedia
Place is fantastic, staff amazing and the location is near everything. Recommend staying here we will be back.
Comment from Hotel Management
Jan. 28, 2024 by Lythai Morales / Reservations Manager, Hotel Management
It was a pleasure serving you and your family. I really appreciate you taking the time to share your feedback and being so open with us.I’m glad you felt the location is great and staff amazing.We hope you’ll come and see us again soon!
by A traveller
Posted Jan. 27, 2024 on Expedia
We had a fantastic stay! Our apartment was clean and very comfortable - everything you might need to enjoy your vacation. The service was also excellent and all questions answered swiftly. I recommend to everyone looking for a great spot close to the beach and party area at the same time.
Comment from Hotel Management
Jan. 27, 2024 by Eduardo Gil, Hotel Management
Klaudia,Thank you so much for your positive feedback. We are really glad you had a great stay with us.We love to see you coming back soon!Best,
by A traveller
Posted Jan. 23, 2024 on Expedia
Comment from Hotel Management
Jan. 24, 2024 by Juan , Hotel Management
Thank you for you visit and taking the time to scoret about Maya Villa Condo hotel. We are glad to hear that you enjoy the location and the property itself. Hope you can visit us soon.
by A traveller
Posted Jan. 1, 2024 on Expedia
The Maya Villa condo and beach club was overall fine for our family of four. We appreciated having the space and three beds for my teenage kids and me and my husband. The kitchen was helpful and we liked having filtered water available. Unfortunately, the dishwasher was broken our entire stay even after maintenance was called which made washing dishes annoying while on vacation. The other issues were having limited hot water and the smell of mold and sewage especially after showering and the entire unit smelled and there were no windows so we could not get the smell out. Our friends had a constant smell of mold in their unit and we heard that another unit had issues with flushing their toilet. The air conditioning and ceiling fans were nice and we like the balcony. The couches were very uncomfortable which was a disappointment since our friends were next door and we wanted to hang out socially more. We were also unhappy there was no real place to sit by the small pool and could not use the bigger pool at the sister hotel a few doors down. We did however really enjoy having access to The Gym and used it almost every day. We appreciated having fresh beach towels and towels in the unit, but otherwise found the front desk staff to not be very helpful. The maids were very friendly and helpful.
Comment from Hotel Management
Jan. 28, 2024 by Lythai Morales / Reservations Manager, Hotel Management
Thank you for your review!We’re glad you liked our spacious units with fully equipped kitchen. Our team did put a lot of effort into setting up the ambiance of our place. Happy to know it has come out well.I am so sorry that this time we didn't meet your expectations. Rest assured that I’ll have staff notified about this and speak to our manager about the same to improve our service.Once again, thank you for your review. See you soon again, hope we can have the opportunity to turn around your experience. Regards,
by A traveller
Posted Dec. 23, 2023 on Expedia
There are no elevators. Staff is not flexible. Make up charges.
Comment from Hotel Management
Dec. 25, 2023 by Lythai Morales / Reservations Manager, Hotel Management
Dear Mirian, Our customers mean a lot to us, and we are sorry we couldn't meet your expectations. As an small property with only three levels Maya Villa does not have elevators as listed in the hotel information. That's way we offer a room change without extra cost to a ground floor room. Unfortunately, the charges or lost keys and safe lock are not removed, since as per security reasons for further customers we need to replace the whole lock. We are so sorry for the inconvenience. Hope you can give us a second chance to change to improve your experience.
by A traveller from chicago
Posted Dec. 10, 2023 on Expedia
Comment from Hotel Management
Dec. 12, 2023 by Lythai Morales / Reservations, Hotel Management
Thank you for your review. Hope you had a great tome at Maya Villa and took advantage of all the perks to stay in downtown. Come back soon!!
by A traveller
Posted Nov. 26, 2023 on Expedia
The hotel was good, but they have several buildings and you cannot use other facilities such as pool which you can see the hotels.com app pictures. That is disappointing since I was planning use the pool.
Comment from Hotel Management
Nov. 30, 2023 by Antonio, Hotel Management
Thank you for choosing our hotel for your stay. We apologize for any disappointment regarding the access to facilities across different buildings. We'll review our listings to ensure accurate information about the available amenities. Your feedback is invaluable and helps us enhance our guest experience.We hope you had an enjoyable stay overall and would love the opportunity to welcome you back for an improved experience in the future.
by A traveller
Posted Nov. 18, 2023 on Expedia
Comment from Hotel Management
Dec. 12, 2023 by Lythai Morales / Reservations Manager, Hotel Management
Thank you so much for the review. However, we see that you’ve given us a 4-star rating. We hate to disappoint our customers and I am so sorry that you didn’t enjoy our food to the fullest. Hope we had the opportunity to turn around your experience.
by A traveller
Posted Oct. 31, 2023 on Expedia
This is a perfect property close to all the attractions of 5th Avenue and a block away from the ocean.
It is ultra clean and very well cared for.
Excellent dining options nearby but also everything you need to prepare your own meals if you want to as well.
I would definitely stay here again!
Comment from Hotel Management
Oct. 31, 2023 by Antonio, Hotel Management
Thank you for your kind words and for choosing our property. We're delighted to hear that you found our location to be perfect, close to attractions, and just a block from the ocean. It's great to know that you appreciated the cleanliness and care we put into our facilities. We're also pleased that you enjoyed the dining options and the convenience of preparing your own meals. We look forward to welcoming you back for another excellent stay in the future.
by A traveller
Posted Oct. 25, 2023 on Expedia
My dad and I had a pleasant stay. The property is super clean. My dad enjoyed the pool so much. The location/size/money value totally worth staying. Also big thanks for decorating the condo for my bday, and leaving a nice card and a bottle of wine. Much appreciated. Unforgettable experience. We will be back.
Comment from Hotel Management
Oct. 31, 2023 by Antonio, Hotel Management
Thank you for choosing our property to celebrate your birthday!We're thrilled to hear that you and your dad had a pleasant and unforgettable stay. It's wonderful to know that you enjoyed the clean facilities, the pool, and found value in our location. We were delighted to be a part of your special day and hope to welcome you back for more memorable experiences in the future.
