Ratings based on 545 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 4, 2024 on Expedia
Great staff, especially Guillermo at the front desk, and Diana at the pool.
Comment from Hotel Management
Mar. 5, 2024 by THE CARMEN HOTEL, Hotel Management
Dear Robert;Thank you very much for choosing our hotel for your recent stay in Playa del Carmen, we are delighted to know that your experience was wonderful. We hope to have the honor of welcoming you again in the near future in this your second home. We thank you for taking the time to share your experience at The Carmen Hotel!Kind regards.
by A traveller
Posted Mar. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 5, 2024 by THE CARMEN HOTEL, Hotel Management
Dear Tetiana;Thank you for your evaluation, it makes us improve to be able to offer better future experiences.Kind Regards.
by A traveller
Posted Feb. 29, 2024 on Expedia
This property is central to the downtown core area, however, it’s not as clean as the photos online. There’s no parking available so it makes it difficult to get to the hotel when the streets are closed and then you have to pay to park nearby for $250 pesos a day. The free breakfast is unclear. We got different information from two different waiters. The first day my breakfast order took 45 mins and was wrong and cold. There’s no happy hour that we saw and definitely no mezcal tasting as advertised. Also, be prepared to pay $19.99 usd per person per night for these “extra” services that are not worth it. I’m not sure we would return. The beach out front is also very tiny and not worth it.
Comment from Hotel Management
Mar. 2, 2024 by Team The Carmen Hotel , Hotel Management
Dear Lanna, we appreciate your feedback; it's valuable for improvements. We regret that you had this experience with the food and beverage times. Regarding our resort fee, it is specified on all platforms, in your inbox, and confirmed upon arrival. We continue working to improve your experiences. Thank you very much.
by A traveller
Posted Feb. 26, 2024 on Expedia
The hotel is gorgeous and the staff very accessible and kind. There is a club on top of the hotel that can be fun, but you can hear the music in the rooms and it’s non stop EDM. If that’s your thing, this place is perfect. It’s right on the ocean and right off the main tourist strip. Close walk to the bus station and taxi area.
Comment from Hotel Management
Feb. 26, 2024 by THE CARMEN HOTEL, Hotel Management
Dear Guest;Thank you very much for choosing our hotel for your recent stay in Playa del Carmen, we are delighted to know that your experience was wonderful. We hope to have the honor of welcoming you again in the near future in this your second home. We thank you for taking the time to share your experience at The Carmen Hotel!Kind regards.
by A traveller
Posted Feb. 25, 2024 on Expedia
The Carmen was an excellent choice for us. Nice little beach club, lots of great dining options nearby, super friendly and helpful staff. Not a quiet area for those thst want that but we enjoy music snd didnt mind it. Great breakfasts! We would love to come back! Thanks Carmen Hotel!
Comment from Hotel Management
Feb. 26, 2024 by THE CARMEN HOTEL, Hotel Management
Dear Guest;Thank you very much for choosing our hotel for your recent stay in Playa del Carmen, we are delighted to know that your experience was wonderful. We hope to have the honor of welcoming you again in the near future in this your second home. We thank you for taking the time to share your experience at The Carmen Hotel!Kind regards.
by A traveller
Posted Feb. 24, 2024 on Expedia
Loved the location and the service was awesome. Every morning a healthy breakfast ocean view starts the day out right.
The room had a amazing view with a pool on top of the roof overlooking ocean. I differently would stay there again. Our stay 7 nights.
Thank you 👍 jk and sk
Comment from Hotel Management
Feb. 25, 2024 by THE CARMEN HOTEL, Hotel Management
Dear Guest;Thank you very much for choosing our hotel for your recent stay in Playa del Carmen, we are delighted to know that your experience was wonderful. We hope to have the honor of welcoming you again in the near future in this your second home. We thank you for taking the time to share your experience at The Carmen Hotel!Kind regards.
by A traveller
Amazing place to stay
Posted Feb. 19, 2024 on HotelsWe booked the partial view room and it was just as the photos showed on their website! It exceeded all of our expectations! The staff were so sweet, helpful and accommodating. The room was clean and spacious and the view was gorgeous! We would sit out on the balcony every morning and night listening to the waves! Would highly recommend staying here if you get the chance!!!
Comment from Hotel Management
Feb. 19, 2024 by THE CARMEN HOTEL, Hotel Management
Dear Guest;Thank you very much for choosing our hotel for your recent stay in Playa del Carmen, we are delighted to know that your experience was wonderful. We hope to have the honor of welcoming you again in the near future in this your second home. We thank you for taking the time to share your experience at The Carmen Hotel!Kind regards.
by A traveller
Posted Feb. 18, 2024 on Expedia
Beautiful place Haley recommended
Comment from Hotel Management
Feb. 19, 2024 by THE CARMEN HOTEL, Hotel Management
Dear Guest;Thank you very much for choosing our hotel for your recent stay in Playa del Carmen, we are delighted to know that your experience was wonderful. We hope to have the honor of welcoming you again in the near future in this your second home. We thank you for taking the time to share your experience at The Carmen Hotel!Kind regards.
by A traveller
Posted Feb. 17, 2024 on Hotels
Extremely attentive and helpful staff. Courtesy, comfort were key. The property is conveniently located to beach & 5th Ave.
Comment from Hotel Management
Feb. 19, 2024 by THE CARMEN HOTEL, Hotel Management
Dear Guest;Thank you very much for choosing our hotel for your recent stay in Playa del Carmen, we are delighted to know that your experience was wonderful. We hope to have the honor of welcoming you again in the near future in this your second home. We thank you for taking the time to share your experience at The Carmen Hotel!Kind regards.
by A traveller
Posted Feb. 17, 2024 on Expedia
Comment from Hotel Management
Feb. 19, 2024 by THE CARMEN HOTEL, Hotel Management
Estimado Vikki;Agradecemos tu tiempo en calificar tu experiencia con nosotros. Esperamos verte pronto nuevamente. Saludos cordiales.
