4/10 Poor
Alissa Renae
Travelled with group
Oct 12, 2025
Disliked: Staff & service
As much as it saddens me, my friends and I did not have a great experience at the Reef Coco Beach. Previously staying in Cozumel 2 years prior, my friends and I were over the moon to travel to Playa and experience all there is to offer. Off the bat, staff were very unfriendly, greeting guests around us but simply turning a blind eye to my group of 5 and waving us to the front desk to check in. We had 2 rooms reserved but once we got to them, one was completely flooded with water actually flowing, not dripping, from the AC. It took 3 calls to finally get half of our group moved. Disappointing, but we could look past it. After that, we decided to explore the property. I asked the front desk questions on where to locate certain amenities within the resort, only to be responded to very bitterly as if the staff were annoyed. there are many “staff” that walk around, trying to sell you excursions, kinda annoying. During our 7 day stay, we dealt with the smell of mildew and bugs in our room, mediocre food, passive aggressive wait staff at the restaurants and bars- the bar staff being the absolute most unfriendly. Don’t get me wrong, there were some fabulous staff members that we were made sure to take note of their names: Abi, Allen, Angel, Francisco, Brenda, and Orozco from the Japanese restaurant. I’m unable to type much more in this review, but would’ve loved to offer more insight. I’d recommend staying in Cozumel- absolutely beautiful with the most kind people you’ll ever meet.
Alissa Renae
Stayed 7 nights in Jul 2025
