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Tukan Hotel Playa del Carmen

3.5 star property
3.5-star resort near Playa del Carmen Main Beach

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Photo gallery for Tukan Hotel Playa del Carmen

2 outdoor pools
Property entrance
Honeymoon Room
Sundeck
Reception

Reviews

6.8 out of 10

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Bar
  • Pool
  • Pet-friendly
  • Air conditioning

Explore the area

View in a map
5a Ave Norte Entre 14 Y 16, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪5 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 21 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 20 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Two Bedroom Suite

Deluxe 2 Bedroom

Two Bedroom Suite

  • 43 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Family Tukan Tower

Family Room

Family Tukan Tower

  • 21 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Twin Bunk Bed

View all photos for Deluxe Tukan Tower

Deluxe Tukan Tower

Deluxe Tukan Tower

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Basic Room (En Edificio Exterior)

Basic Room (En Edificio Exterior)

Basic Room (En Edificio Exterior)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About the area

Playa del Carmen

Seaside stay .A stay at this Downtown Playa del Carmen resort places you steps from Quinta Avenida and a 5-minute walk from Playa del Carmen Main Beach. Quinta Alegría Shopping Mall and Calle Corazón are also within half a mile (1 km).
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Quinta Alegría Shopping Mall - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal - 16 min walk - 1.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Aldea Corazón - ‬1 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk
  • ‪La Parrilla Playa - ‬1 min walk

About this property

Tukan Hotel Playa del Carmen

3.5-star resort near Playa del Carmen Main Beach
Tukan Hotel Playa del Carmen offers its guests 2 outdoor swimming pools. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, multilingual staff, and tour/ticket assistance are also featured at Tukan Hotel Playa del Carmen. You'll have access to the health club at a partner property.

This 3.5-star Playa del Carmen resort is smoke free.

  • 156 guestrooms or units
  • 3 levels
  • 11 buildings
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue
Tukan Hotel Playa del Carmen offers 156 air-conditioned accommodations with safes and complimentary toiletries. 32-inch LCD televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains.

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Property amenities

Family friendly

  • 2 outdoor pools

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 245 to 270 for adults and MXN 125 to 150 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 outdoor pools

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Entertainment

  • 32-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

More

  • Air conditioning
  • Ceiling fan
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 250 per pet, per night, plus a deposit of MXN 500 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 245 to 270 for adults, and MXN 125 to 150 for children
  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 250 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Tukan
Hotel Tukan & Beach Club
Hotel Tukan & Beach Club Playa del Carmen
Tukan
Tukan Hotel Beach Club
Tukan Beach Club Playa del Carmen
Tukan Beach Hotel
Tukan Hotel
El Tukan Hotel Playa Del Carmen
Hotel Tukan Beach Club Playa del Carmen
Tukan Beach Club
Tukan Hotel Beach Club Playa del Carmen
Hotel Tukan Beach Club

Tukan Hotel Playa del Carmen Reviews

Reviews

6.8
Rating 10 - Excellent. 210 out of 993 reviews
Rating 8 - Good. 294 out of 993 reviews
Rating 6 - Okay. 244 out of 993 reviews
Rating 4 - Poor. 113 out of 993 reviews
Rating 2 - Terrible. 132 out of 993 reviews

7.2/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

YAMARIE L ROSA, SAN JUAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La llave del cuarto la ponen en el brazalete, lo cual es buena idea, PERO lo MALO es que es a UNA SOLA persona p/c. Eso NO nos gustó porque fui con una amiga y ella dependía de mi para entrar al cuarto. Si se le quedaba algo, yo tenia que interrumpir lo mío para buscar lo de ella. :-( En lo demás, está bastante bien y buena ubicación.
Stayed 6 nights in Jul 2025

6/10 Okay

Rocio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Oscar Manuel

Stayed 2 nights in May 2025

6/10 Okay

miguel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
From the out side the property looks nice and it is in a great central location where you can walk to shops, restaurants, and excursion meeting points. Lots of mosquitos inside the rooms. We had to change rooms due to a water leak then in the new room the shower did not drain properly, the toilet would not fill up after flushing, and one of the AC units made loud clicking noises. We chose this hotel because of location and price. We booked several tours around the area and did not spend a lot of time at the hotel. The staff was helpful and attentive.
Stayed 4 nights in Apr 2025

6/10 Okay

Juan

Needs upgrades.
Stayed 8 nights in Dec 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

6/10 Okay

Martin

Travelled with partner
Disliked: Property conditions & facilities
Needs some updating too outdated it
Stayed 6 nights in Mar 2025

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay in this hotel. It is very clean and the staff are friendly. The only thing I would like would be a mini fridge, that would be handy to keep some food and drink so you don’t always have to go out
Stayed 10 nights in Feb 2025

10/10 Excellent

Janice Lynne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that El Tukan is an oasis in the middle of a busy city. We could sit by the pool with its beautiful gardens surrounding us. The rooms were comfortable and clean with a king sized bed.
Stayed 14 nights in Jan 2025

10/10 Excellent

Christel, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing, as I had a lastinute booking! Great central location, but a bit noisy late into the night from local hotspots.
Stayed 1 night in Dec 2024

10/10 Excellent

Monse

Stayed 2 nights in Dec 2024

8/10 Good

Nerina

Travelled with family
Liked: Cleanliness, staff & service, amenities
When open the water in the sink smells like drainage.
Stayed 4 nights in Dec 2024

10/10 Excellent

Adalberto J.

Stayed 1 night in Oct 2024

6/10 Okay

Jorge

Stayed 1 night in Nov 2024

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Good stay

in overall it was a very good stay, it´s my second time at this hotel, it has a good location, close to main ammenities.
Stayed 2 nights in Oct 2024

8/10 Good

Liza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for dinning and shopping options. Good price.
Stayed 3 nights in Sep 2024

10/10 Excellent

Gia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were kind, the price and location were excellent. I plan to travel a d stay there again .
Stayed 5 nights in Aug 2024

8/10 Good

Edgar

Travelled with family

Economic

O e4 night stay was good, just a little bit louder at night since us closer to a clubs
Stayed 2 nights in Aug 2024

10/10 Excellent

luis alfonso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

cada estancia es aun mejor que la anterior

Super agradable estancia, la habitacion que nos toco esta en excelentes condiciones, el aire acondicionado enfria tan bien que hasta da frio, la atencion del personal es simplemente magnifica, mucho mejor que anteriores estancias de años anteriores, la ubicacion pues inigualable, esta todo cerca y caminando, super, 5ta avenida, playa, restaurantes, etc.
Stayed 6 nights in Jul 2024

2/10 Terrible

candelaria

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Había muchos insectos en la habitación
Stayed 2 nights in Jul 2024

4/10 Poor

JUAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almohadas demasiado duras no se puede descansar no hay elevador nos toco la habitación en el tercer nivel y tuvimos que llevar el equipaje por las escaleras pedimos una habitación en planta baja y no nos quisieron cambiar
Stayed 2 nights in Jun 2024

6/10 Okay

Carlos

Travelled with family and small children
Liked: Cleanliness, amenities
In General it was ok, water inside of the hotel it seems that is salty water.
Stayed 3 nights in Jun 2024

6/10 Okay

Leiby

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
I didn't like that no microwave or fridge
Stayed 2 nights in Jun 2024

8/10 Good

Erick

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Very nice Tropical Hotel. Not very modern but clean and functional. I didn’t like that the Hotel counts with two separate buildings half a block apart. The main building has a bigger pool and is right off Famous Fifth Avenue. The other still very close but not right off the strip. Very small Pool. Parking sucks if you leave at night. The parking attendants there 24/7 can be very helpful.
Stayed 2 nights in Mar 2024

4/10 Poor

Abel

Stayed 3 nights in Mar 2024