Housekeeping were great as were most on reception. Good shower, but bathroom light was dodgy and turned on/off at will. Room door jams - no good if you can't shoulder bump it to get in, potential fire hazard when exiting. The room is comfortable, if looking tired. Locking internal doors when reception closes, blocking a communal space, makes it feel like you're in a hostel. Inconsistent reception closing times meant 1 day was at 4 30pm. Too early.
Noisiest door in the world to my room and a fire trap if you're not strong enough to shoulder charge it open or get caught inside. Comfortable room, if dated. Sleep was fine after requesting a new mattress and duvet. Staff are hit and miss. Housekeeping are great. One morning the internal door to reception was not opened (8.40am, supposed to be open at 7) leaving an older patron stuck. I went round and opened it. One night no lights on at the front door - safety issue. Another, no lights turned on my side of the building - again, safety on dark stairs. Last night, front door locked before their 10pm shut down of reception - not welcoming.
Second stay at this lovely independent hotel. Even better than the first stay as no issue with a squeaky bed this time and everything else was as good as before.
Great location near The Hoe and a short walk down to the city centre. Brought my car this time and parking was no problem.
All staff, both on reception and at breakfast were happy and smiling, which costs nothing but makes a big difference.
Look forward to returning.
I stayed here as a solo traveller. The room was basic but had everything I needed and was generally clean although it could have been a bit better under the bed. The bed itself was comfortable and I slept well once I managed to get to sleep.
The walls were thin and I could hear my neighboursâ loud music until I eventually drifted off which was a downside. The staff were friendly and lovely throughout my stay.
The car park was full so I bought a parking permit from reception for ÂŁ10. Unfortunately, I was wrongly advised about where I could park which resulted in a parking ticket â disappointing as it could have been avoided.
Overall, a decent stay with a few issues that could be improved.
Highly recommended this hotel .. Staff were very friendly and helpful, Price for such a location is very reasonable and the cooked Breakfast was excellent
Reception staff lovely both on arrival and departure. Breakfast freshly cooked and lush. Single room was just the job, clean and shower great, however bed a bit squeaky when moving but slept well. Great location near Hoe and not far from City Centre. Price was good value and better than well known chain hotels.
Ok
Expensive for what it was. Small room on 4th floor no lift, was not made aware of this at booking and with elderly mother she found the stairs hard.
Shower did not work, broken.
Parking very limited and could not reserve. Okay very basic