Note fondée sur 97 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Gérard de St BenoÎt France
Nice business hotel, couls also be used by tourist
Publié le 25 juin 2015 sur HotelsNice business hotel, well maintained, very good rooms, not noisy, restaurant good but expensive for Pontianak, very good breakfast.
However : no masssage facilities except in room, not really comgortable, and then the therapist swiches on the TV to wathch her favorite soap opera. Very poor service from her, to avoid certainly.
Location is fine if you have to go to UNTAN, otherwise it is a little bit far from city center. Not really far and traffic jams are not comparable to Jakarta's ones !
Commentaires de Gestion de l’hôtel
26 sept. 2015 par Ferry Fahlevy, Gestion de l’hôtel
Dear Mr. Gerad
We very much appreciate your comments regarding your stay at the Mercure Pontianak.
It is always a pleasure to receive positive feedback. I will share your comments with our team and we very sorry that your experience about our therapist and massage facilities did not meet your expectations; please allow me to express my sincerest apologies.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Ferry Fahlevy
Front Office Manager
par GM86 de Poitiers
Bon hôtel d'affaires
Publié le 11 oct. 2013 sur HotelsBien entretenu, chambres spacieuses et agréables, très bonne literie (mais c'est banal en Indonésie). Le restaurant est bon mais très lent, très, très lent.A conseiller tout de même, par sa localisation (il y a d'autres restaurants tout à côté que je n'ai pas essayés) et par son très bon rapport qualité/prix
par un voyageur
Publié le 23 janv. 2024 sur Expedia
no hot water. pool was dirty. buffet breakfast is so so. room amenities not so impressive. for its level and reputation, it was a disappointing stay
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Ricky Coen Arifin - General Manager, Gestion de l’hôtel
Dear Mr. Roderick ,Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
par un voyageur
Publié le 28 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2023 par Ricky Coen Arifin, Gestion de l’hôtel
Kepada Ibu Karolyn yang terhormat,Terima kasih sudah memberikan rating 5 untuk Mercure Pontianak City Center dan atas waktunya memberikan penilaian untuk Hotel Kami.Kami senang menerima penilaian Ibu dan penilaian Ibu sangat berarti bagi kami dalam rangka untuk terus meningkatkan kualitas layanan serta fasilitas Hotel agar dapat sesuai dengan harapan Tamu kami semua dan kami akan selalu memberikan pelayanan yang prima.Sekali lagi terima kasih banyak atas penilaiannya dan kami berharap dapat menyambut Ibu kembali diwaktu yang akan datang.Hormat kami,Ricky Coen ARIFINGeneral Manager
par un voyageur
Publié le 31 juill. 2023 sur Hotels
シャワーのお湯がなかなか出ず、セーフティボックスげ壊れてました。
Commentaires de Gestion de l’hôtel
3 août 2023 par Ricky Coen Arifin, Gestion de l’hôtel
Dear Sir/Madam,We are very grateful for your comments regarding your visit to Mercure Pontianak City Center. It is great for us to receive positive feedback/feedback.First of all we would like to apologize for the inconvenience caused during the stay, we are serious about handling this so that similar things don't happen in the future and we will immediately provide retraining to the relevant team to improve the quality of our services. We are sure that this feedback will serve as a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you once again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Best regards,Ricky Coen ArifinGeneral Manager
par un voyageur
Publié le 12 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
22 juin 2023 par Ricky Coen Arifin, Gestion de l’hôtel
Kepada Bapak yang terhormat,Kami sangat berterima kasih atas komentar Bapak mengenai kunjungan Bapak di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif.Kami akan memberitahukan komentar Bapak kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami.Sekali lagi terima kasih karena Bapak telah memberitahukan pengalaman Bapak, dan kami berharap kunjungan Bapak berikutnya akan sama memuaskan seperti kunjungan sebelumnya.Hormat kami,Ricky Coen ArifinGeneral Manager
par un voyageur
Publié le 11 mars 2023 sur Expedia
Commentaires de Gestion de l’hôtel
4 avr. 2023 par Rizky , Gestion de l’hôtel
Kepada Bapak yang terhormat,Kami sangat berterima kasih atas komentar Bapak mengenai kunjungan Bapak di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif.Kami akan memberitahukan komentar Bapak kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami.Sekali lagi terima kasih karena Bapak telah memberitahukan pengalaman Bapak, dan kami berharap kunjungan Bapak berikutnya akan sama memuaskan seperti kunjungan sebelumnya.Hormat kami,Rizky Dwi PFront Office Manager
par un voyageur
Publié le 19 févr. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
25 mars 2023 par Adi Budiarto, Gestion de l’hôtel
Dear Valued Guest,It was a pleasure having you with us and thank you for giving us your hotel rating .We are pleased to received that according to your rating that you had a good stay and that we have been able to fulfill your expectation. We greatly appreciate for your feedback and it is help us to maintain standard service to all our Customer.Once again thank you very much for your review , and we indeed look forward to welcoming you again in the near future.Best regards,Adi BudiartoDuty Manager
par un voyageur
Publié le 22 avr. 2022 sur Expedia
We checked in to the room with broken door in the restroom. Hair dryer was not working. Breakfast was terrible. Overall we’re disappointed with staying here.
Commentaires de Gestion de l’hôtel
5 mai 2022 par Muh. Ferry Fahlevy, Gestion de l’hôtel
Dear Mrs. Diana,
Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
for this kind of case we will conduct training for the staff involved to maximize the experience in your future stay,
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Best Regards,
Muh. Ferry Fahlevy
Room Division Manager
par un voyageur
Publié le 5 avr. 2022 sur Expedia
The room i has been stay for 8 day the AC was not cool at all. Since first nite staying already complaining to the receptionist and they said will chexk on it till next 2 day again i did tell them about and still the same nothing happening. As same the shower drain is blocked too.
On my last day too laundry late delivery to me till the day i wanted and need to call for it.
Hope they will more play attention to the guest request when they feel somethinf wrong with the room.
Commentaires de Gestion de l’hôtel
5 mai 2022 par Muh. Ferry Fahlevy, Gestion de l’hôtel
Dear Mrs. Aida,
Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
for this kind of case we will conduct training for the staff involved to maximize the experience in your future stay,
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Best Regards,
Muh. Ferry Fahlevy
Room Division Manager
