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Jamaica Palace Hotel

3.5 star property
3.5-star hotel near Trident Castle

Choose dates to view prices

Photo gallery for Jamaica Palace Hotel

Terrace/patio
Aerial view
Breakfast, lunch, dinner served; Caribbean cuisine, garden views
Reception
Outdoor pool, pool umbrellas

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Laundry

Explore the area

View in a map
Williamsfield, Port Antonio, Portland
  • Place, Trident Castle
    ‪11 min walk‬
  • Place, Frenchman's Cove Beach
    ‪4 min drive‬
  • Place, Blue Lagoon
    ‪6 min drive‬
  • Airport, Kingston (KIN-Norman Manley Intl.)
    ‪137 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, individually decorated

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(20 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, premium bedding, in-room safe, individually decorated

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

9.2 out of 10
Wonderful
(5 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

About the area

Port Antonio

Oceanside stay.At this Port Antonio hotel, you'll be within half a mile (1 km) of Trident Castle and 3 miles (5 km) of Blue Lagoon. Also, Folly Ruins is within 3 miles (5 km) and Rio Grande is within 6 miles (10 km).

What's nearby

  • Trident Castle - 11 min walk - 1.0 km
  • Frenchman's Cove Beach - 4 min drive - 2.3 km
  • Blue Lagoon - 6 min drive - 3.9 km
  • Port Antonio Square - 9 min drive - 5.7 km
  • Winnifred Beach - 10 min drive - 6.5 km

Getting around

  • Norman Manley Intl. Airport (KIN) - 179 min drive

Restaurants

  • ‪Roots 21 - ‬9 min drive
  • ‪juici Patties - ‬10 min drive
  • ‪Boston Jerk Center - ‬11 min drive
  • ‪KFC - ‬8 min drive
  • ‪Soldier Camp Bar & Grill - ‬10 min drive

About this property

Jamaica Palace Hotel

3.5-star hotel near Trident Castle
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

An outdoor pool, a terrace, and barbecue grills are also featured at the business-friendly Jamaica Palace Hotel. Free self parking is available.

This 3.5-star Port Antonio hotel is smoke free.

  • 80 guestrooms or units
  • 2 levels
  • 3 buildings
  • Local cuisine breakfast (free)
  • Breakfast available (free)
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Computer for guest use
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Jamaica Palace Hotel offers 80 accommodations, which are accessible via exterior corridors and feature safes and irons/ironing boards. Rooms open to patios. These individually decorated and furnished accommodations have separate sitting areas. Beds feature premium bedding. Cable television is provided. Bathrooms include bathtubs and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). In-room massages and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

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Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • 32-inch TV with cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 7:00 AM and 1:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Jamaica Palace Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 7:00 AM and 1:00 PM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Jamaica Palace
Jamaica Palace Hotel
Jamaica Palace Hotel Port Antonio
Jamaica Palace Port Antonio
Palace Hotel Jamaica
Palace Jamaica
Jamaica Palace Hotel Hotel
Jamaica Palace Hotel Port Antonio
Jamaica Palace Hotel Hotel Port Antonio

Jamaica Palace Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 125 out of 257 reviews
Rating 8 - Good. 81 out of 257 reviews
Rating 6 - Okay. 24 out of 257 reviews
Rating 4 - Poor. 12 out of 257 reviews
Rating 2 - Terrible. 15 out of 257 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always wanted to stay there. Property and pool was amazing. Rooms are ok, could use a little work. Breakfast was decent. Would return for a short stay
Stayed 1 night in Aug 2025

6/10 Okay

Marianne

Stayed 2 nights in Jul 2025

8/10 Good

Flavia, MIRAMAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My overall stay was very good, especially with breakfast included with the stay. However, the hotel has an undisclosed pork restriction, which limited the food options to mostly chicken. The hotel also did not have any washcloths, so my family and to find a store to purchase our own
Stayed 4 nights in Aug 2025

4/10 Poor

Maxine

Travelled with family
Disliked: Staff & service
It’s beautiful The dining room staff is very rude and unwelcoming
Stayed 1 night in Aug 2025

6/10 Okay

Valdean

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the breakfast option available to guests; the room was clean and comfortable. Internet access was available and consistent. Having private transportation would make it easier to access local amenities. The "satellite" tv was a challenge to watch.
The rear of the hotel
The rear of the hotel nest to the poor area
Stayed 2 nights in Aug 2025

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
The pool is amazing...well lit at night.
Stayed 1 night in Jul 2025

10/10 Excellent

Christina, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
The artwork is spectacular and the staff was EXCELLENT will be back again ohh and th3e food was bomb love the island flavor on the menu
Stayed 4 nights in Mar 2025

10/10 Excellent

Ann-Marie

Liked: Cleanliness, amenities, property conditions & facilities
⭐️⭐️⭐️⭐️⭐️ 5-Star Review My stay at Jamaica Palace Hotel was absolutely wonderful from start to finish! From the moment I arrived, I was greeted with warm smiles and exceptional service. The check-in process was quick and easy, and the staff made sure I felt welcomed and informed about everything the hotel had to offer. The room was spotless, beautifully decorated, and incredibly comfortable — the bed felt like sleeping on a cloud! I especially appreciated the little touches, like complimentary bottled water, plush towels, and the amazing view from my window. The amenities were top-notch: the pool area was clean and relaxing, the on-site restaurant served delicious food with great variety, and the breakfast buffet was generous and fresh each morning. I also loved the convenient location — close to shops, restaurants, and local attractions. But what really made my stay unforgettable was the staff. Everyone I encountered was friendly, attentive, and truly went above and beyond to make sure I had everything I needed. I would highly recommend Jamaica Palace to anyone looking for a relaxing and enjoyable getaway. I can’t wait to return! Ann-Marie Taylor
Stayed 6 nights in Jul 2025

10/10 Excellent

Dacia

Liked: Property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Aden, Parrish

Travelled with family
Liked: Cleanliness, staff & service, amenities
The sheets and towels look worn and yellowing. Could used some updating. The rooms across from our rooms were undergoing refurbishing so the outside was a bit unkempt.
Stayed 2 nights in Jun 2025

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Clinton

Stayed 2 nights in May 2025

10/10 Excellent

Anandvivakanan, Brampton

Stayed 5 nights in Apr 2025

8/10 Good

Marcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, the gardens surrounding the property are immaculate. This is a classic old hotel with art work in abundance everywhere, classic period furnishings are priceless. The staff was very friendly and welcoming. Breakfast was sumptuous. We had dinner there twice and the food was delicious. You should visit to see the art of the great Ken Abondano Spencer in a part of Jamaica brimming with natural beauty.
Stayed 2 nights in May 2025

8/10 Good

Michaela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly staff, breakfast was good! The artwork is amazing, the entire place is like an art gallery, gorgeous! The pool is pretty big and fun to swim in. I had such a good stay and looking forward to returning.
Stayed 1 night in May 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Boutique Hotel. I cant wait to go back
Stayed 2 nights in Apr 2025

10/10 Excellent

JANICE

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was awesome! Staff courteous
Stayed 2 nights in Apr 2025

8/10 Good

LOVELL

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Quiet and safe area to vacation
Stayed 3 nights in Apr 2025

6/10 Okay

Cheri Ann

Travelled with partner, Travelled with group
Disliked: Staff & service
After booking online and arriving at the hotel we were told we had to pay a holding fee of USD 200. In this day and age we thought this to be very inconvenient and archaic. Of course when we tried paying this holding fee, the machine would not work for some of us and for others it ended up charging the card twice. Checking in took forever and a few of my friends had to change room because of sparkes flying from the light in the room. Breakfast was ok and the staff we encountered in the morning seemed more knowledgeable about the operations. The beds were comfortable.
Stayed 1 night in Apr 2025

6/10 Okay

Sashana

Travelled with group
I liked the paintings, and sculptures.
Stayed 1 night in Apr 2025

8/10 Good

TANYA SUE

Travelled with partner
Liked: Amenities, property conditions & facilities
The front desk staff was amazing !
Stayed 1 night in Feb 2025

10/10 Excellent

christopher

Liked: Cleanliness, staff & service
The property was clean. Checking was easy. Food was tasty Most of the Staff very hospitality. The property could benefit from a gym and completely renovated pool.
Stayed 7 nights in Apr 2025

6/10 Okay

Rashadda

Travelled with partner
Liked: Staff & service, property conditions & facilities
The Jamaica Palace Hotel is beautiful and the staff we welcoming and friendly. The rooms were adequately sized. The landscape and pool are gorgeous. It was a challenge to do early check in but the staff were able to accommodate us. The cons are there’s not any dining options nearby. It requires a drive 20 mins out to find food. The hotel doesn’t provide snacks or a little cafe for quick meals.
Stayed 2 nights in Apr 2025

10/10 Excellent

RONSHEEKA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked two identical rooms and my friends room was noticeably smaller and not the same design on the wall so that was a bit meh but the stay was still great. Beautiful property, very nice pool. Complimentary breakfast that came with my stay was excellent. The room key was missing and the front desk person was nonchalant but again I only stayed one night so I didnt press the issue. When in Portland I would definitely stay there again.
Stayed 1 night in Apr 2025