Note fondée sur 267 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par gerard de paris
bien
Publié le 17 août 2015 sur HotelsBien
par A DUPREZ de France
Good hotel
Publié le 31 août 2014 sur Hotelsgood hotel for traveling calm area close to restaurants you have to know that port arthur is an indutrial complex very huge
par un voyageur
Publié le 15 mars 2024 sur Hotels
Bed was extra/extra firm. The floor was probably softer to be honest. The pillows were the same. The room smelled like mold. I booked factoring the rating of 9+ no clue how this spot was even above a 6 to be honest.
Commentaires de Gestion de l’hôtel
18 mars 2024 par General Manager, Gestion de l’hôtel
Dear Jeff, Thank you for evaluating your recent experience at our hotel. We are genuinely sorry for not meeting your expectations with the bed in your assigned room and understand the frustration and inconvenience this caused you. In the future, please know our front desk is always available to make you as comfortable as possible. We are grateful for your patience and hope to see you again to make a better impression.Best Regards,Ross Leva,General Manager
par un voyageur
Publié le 10 mars 2024 sur Hotels
Everything was good the only thing that I had requested a late checkout and the ladies were literally banging the door. Very uncomfortable due that my husband works night shift and he was asleep
Commentaires de Gestion de l’hôtel
12 mars 2024 par General Manager, Gestion de l’hôtel
Dear Maritza, Thank you for the review of La Quinta Inn & Suites by Wyndham Port Arthur. We are delighted to read you had a comfortable stay. However, it is never our intention to make a guest feel uncomfortable or disturbed, so we sincerely apologize for the accidental interruption of our staff. We will address this matter to ensure it is not repeated. We appreciate your kind comments and look forward to hosting you and your husband again.Best Regards, Ross LevaGeneral Manager
par un voyageur
Publié le 10 mars 2024 sur Expedia
My friend and I enjoyed our stay! Everyone was very helpful and nice!! ❤️🙏🙌
Commentaires de Gestion de l’hôtel
11 mars 2024 par General Manager, Gestion de l’hôtel
Dear Brian, Thank you for the wonderful review of La Quinta Inn & Suites Port Arthur. We appreciate you taking time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Best Regards, Ross LevaGeneral Manager
par un voyageur
Ok
Publié le 2 mars 2024 sur HotelsStaff was nice but hotel is run down. Bathroom was old and moldy the only new item was the mirror. There were large cobwebs on the ac, windows and ceilings and the pillows were stained.
Commentaires de Gestion de l’hôtel
3 mars 2024 par Ross Leva General Manager, Gestion de l’hôtel
Dear Guest, Thank you for sharing all aspects of your stay with us. We appreciate knowing how much you enjoyed our devoted staff, but we want to apologize for the housekeeping and maintenance issues you faced in your room. This will be addressed appropriately, and we would love another opportunity to make sure your next stay is perfect.We look forward to seeing you again whenever you are in Port Arthur.Best Regards, Ross LevaGeneral Manager
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Great hotel
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Ross Leva General Manager, Gestion de l’hôtel
Dear Arnoldo, What a pleasure to read your outstanding review about your time at La Quinta Inn & Suites by Wyndham Port Arthur! We are thrilled you had an excellent experience while visiting Port Arthur. We appreciate you being our guest, and we would love to welcome you back the next time you are in the area. Thank you again for the feedback. Best Regards, Ross LevaGeneral Manager
par un voyageur
Publié le 18 févr. 2024 sur Expedia
I expected more staff and this facility. Honestly over priced but unfortunately there are not many descent hotels in a 50 mile radius this place.
Commentaires de Gestion de l’hôtel
18 févr. 2024 par General Manager, Gestion de l’hôtel
Dear James, Thank you for being our guest and sharing your observations. We are genuinely sorry for not meeting your expectations regarding the price and the concerns you had with the staff. We strive not only to meet but to exceed our guests' expectations, and we apologize for falling short in this instance. We are continually striving to improve our services, and we are grateful for feedback that helps us learn and grow.We hope you will give us another chance to deliver the type of experience you should always expect from our hotel. Best Regards, Ross Leva,General Manager
par un voyageur
Publié le 5 févr. 2024 sur Hotels
Nice clean hotel and great location. Big clean room. Just had no artwork on the walls so felt a little bare, but just minor issue. Otherwise great hotel.
Commentaires de Gestion de l’hôtel
6 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Melissa, Thank you for the excellent review of La Quinta Inn & Suites Port Arthur. We are thrilled to read that you thoroughly enjoyed our spotless property as well as fantastic location and spacious accommodations. We are grateful for your feedback and look forward to welcoming you back to the area.Best Regards, Ross Leva,General Manager
par un voyageur
Publié le 12 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
13 déc. 2023 par Ross Leva General Manager, Gestion de l’hôtel
Dear Tara, We are pleased to receive your generous rating for La Quinta Inn & Suites Port Arthur. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Best Regards, Ross LevaGeneral Manager
