Ratings based on 883 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 26, 2024
This was the first time I used a kiosk for check in. It made the process quick, and was helpful because there was a short line at the reception desk. On that note, I witnessed the reception staff helping an English-language-challenged guest. She was quite patient and accommodating. I dont know her name, but my checkin time was around 430 pm on 3/25.
Comment from Hotel Management
Mar. 27, 2024 by Trini, Hotel Management
Dear Mary,On behalf of all the staff we would like to thank you for taking the time to write such a great review. We look forward to seeing you again and providing an even better service and experience.
by A traveller
Posted Mar. 7, 2024
Kiosk check in. Horrible!! Unable to understand. I told the staff and she just smirked. Other people in the lobby were arguing with the person on the kiosk as no recept etc. she just stood there. No customer service. The tv eas difficult to programs so my husband went down to ask. She just told him she didn’t know.
Comment from Hotel Management
Mar. 14, 2024 by Trini, Hotel Management
Dear Tina,Thank you for taking the time to let us know about your recent experience. I would like you to know that your comments have been well received and we will carefully consider all points made and use them constructively to make improvements.
by A traveller
Posted Mar. 4, 2024
No front desk
Comment from Hotel Management
Mar. 6, 2024 by Trini, Hotel Management
Dear Leo,Thank you for taking the time to let us know about your recent experience. I would like you to know that your comments have been well received and we will carefully consider all points made and use them constructively to make improvements.
by A traveller
Posted Mar. 2, 2024 on Expedia
We only stayed one night but it served our needs.
Comment from Hotel Management
Mar. 4, 2024 by Trini, Hotel Management
Dear Francis Kenneth,Thank you for taking the time to write this wonderful review. We will continue to work hard to offer our guest an excellent experience.
by A traveller
Posted Mar. 2, 2024 on Hotels
Comment from Hotel Management
Mar. 4, 2024 by Trini, Hotel Management
Dear Rose LaBelle,Thank you for taking the time to let us know about your recent experience. I would like you to know that your comments have been well received and we will carefully consider all points made and use them constructively to make improvements
by A traveller
Posted Mar. 2, 2024 on Expedia
The online check in experience was different. Not sure I like it or found it any easier or faster.
Comment from Hotel Management
Mar. 4, 2024 by Trini, Hotel Management
Dear David,Thank you for taking the time to write this wonderful review. We will continue to work hard to offer our guest an excellent experience.
by A traveller
Posted Feb. 29, 2024 on Expedia
Room was clean- breakfast was adequate. No kettle in room as was advertised. Toilet seat was not fitted to toilet properly so moved when sat upon. Shower head pulled away from wall and was clogged with limescale. Spoke to reception about issues- not really interested. Definitely not worth money paid.
Comment from Hotel Management
Mar. 4, 2024 by Trini, Hotel Management
Dear linda,Thank you for taking the time to write this wonderful review. We will continue to work hard to offer our guest an excellent experience.
by A traveller
Posted Feb. 24, 2024 on Hotels
Comment from Hotel Management
Mar. 4, 2024 by Trini, Hotel Management
Dear David,Thank you for taking the time to write this wonderful review. We will continue to work hard to offer our guest an excellent experience.
by A traveller
Posted Feb. 24, 2024 on Expedia
Virtual check in was a disaster, beds were awful, room was infested with roaches didn’t complete my stay checked out early and had to fight in order to get refunded. I will never stay at a Wyndham property again after this experience
Comment from Hotel Management
Mar. 4, 2024 by Trini, Hotel Management
Dear Michael,Thank you for taking the time to let us know about your recent experience. I would like you to know that your comments have been well received and we will carefully consider all points made and use them constructively to make improvements
by A traveller
Posted Feb. 24, 2024 on Hotels
Comment from Hotel Management
Feb. 24, 2024 by Trini, Hotel Management
Dear joseph,Thank you for taking the time to let us know about your recent experience. I would like you to know that your comments have been well received and we will carefully consider all points made and use them constructively to make improvements.
