Note fondée sur 918 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 août 2022 sur Expedia
I have chosen this hotel base on Forbes travel guide. It described it has a eco-chic historic hotel and luxury hotel. However it seems that things have changed since this article was published… The staff is friendly but it is not the kind of welcome/presentation that you would expect from a “luxury” hotel. For example, the “valet” welcomes you in t-shirt, sport shorts and adidas sneakers… no name tag and not knowing what is the maximum height of its parking! The staff at the front desk (mostly teenager) also dress 'causual and lean on desk and wall. The overall impression of our arrival is a clear lack of etiquette for a “luxury” hotel.Also, the lobby looks more like a grocery store than a hotel. The room itself was clean and nicely decorated. The bathroom is however tiny, you cannot be 2 persons in it and even alone, you need to squeeze yourself to reach the sink. The restaurant is closed and there is no bar … so there is absolutely no atmosphere or ambiance there. The neighborhood is ok for what Portland seems to have become … huge number of homeless people and drug addict injecting themselves in front of everybody!
Commentaires de Gestion de l’hôtel
23 août 2022 par Sanford Fibish . Front Office Manager, Gestion de l’hôtel
Laurence:First thank you for taking the time to write such a detailed review of your stay. Comments like yours only help us to better train our associates and when they hear it from a guest it really makes them take a moment to consider how they are viewed. Hope you will give us another try on your next visit to Portland.
par un voyageur
Publié le 4 août 2022 sur Expedia
Tres bel hotel. Propre et récent
Commentaires de Gestion de l’hôtel
26 août 2022 par Sanford Fibish . Front Office Manager, Gestion de l’hôtel
Antione...Thanks so much! Come see us again when you next visit Portland
par un voyageur de Saint Roch de Richelieu
Publié le 30 mars 2022 sur Expedia
Attention attention: pas de restaurant! Ça reste un magnifique hôtel, mais ayant séjourné là à de nombreuses reprises depuis 2008, ce n'est plus ce que c'était sans restaurant; il faut marcher tous les matins pour aller déjeuner.
Commentaires de Gestion de l’hôtel
5 avr. 2022 par The Heathman Hotel, Gestion de l’hôtel
Thank You, for taking the time to write this review. We are definitely looking forward to the day our restaurant reopens and hope to see you again on your next visit to Portland.
par un voyageur
Publié le 3 mars 2024 sur Expedia
Great staff and clean property. We stay here every time we are in Portland!
Commentaires de Gestion de l’hôtel
4 mars 2024 par Customer Service, Gestion de l’hôtel
Kathryn, it's always a delight to hear from our regular guests. We're pleased to know that The Heathman Hotel continually meets your cleanliness preferences. Our team members appreciate your kind words regarding their service. We eagerly anticipate your next visit to Portland and your stay with us.
par un voyageur de Yorba Linda
Publié le 3 mars 2024 sur Expedia
Can’t get any closer to concerts at the Schnitzer and Newmark Theater. I also really enjoyed the library and fireplace.
Commentaires de Gestion de l’hôtel
3 mars 2024 par Customer Service, Gestion de l’hôtel
Kenneth, it's delightful to hear that your stay at Heathman Hotel met your expectations. The proximity of our hotel to popular concert venues like Schnitzer and Newmark Theater is indeed one of our highlights. We're pleased you appreciated our cosy library and fireplace, providing a warm retreat. Looking forward to welcoming you back for more enjoyable experiences.
par un voyageur
Publié le 2 mars 2024 sur Expedia
This was my first visit to Portland and the Heathman Hotel was such a great welcome to the city.
It’s in a good location and walking distance of restaurants, parks, and events.
I loved my room and I loved the library! I will definitely return because it is now what I see when I think of Portland.
Commentaires de Gestion de l’hôtel
2 mars 2024 par Customer Service, Gestion de l’hôtel
Gabriel, it brings us great joy to know that your first visit to Portland began on a high note with the Heathman Hotel. We're thrilled that our prime location, enchanting library, and comfortable rooms managed to create a lasting impression. It warms our hearts to be considered synonymous with your vision of Portland. We eagerly await your return to create more memorable experiences.
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Unfortunately, as with all cities, there were a lot of homeless people near the hotel although the hotel is in a very nice part of Portland.
Commentaires de Gestion de l’hôtel
1 mars 2024 par Customer Service, Gestion de l’hôtel
Jane, thank you for sharing your thoughts. It's heartening to hear that you recognize the prime location of Heathman Hotel. While urban environments often present diverse cityscapes, our team is always available to ensure our guests feel comfortable and well-cared for during their stay. We look forward to welcoming you back in the future.
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Very nice
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Customer Service, Gestion de l’hôtel
Robert, thank you for sharing your brilliant experience at Heathman Hotel. We're thrilled to hear that you found our hotel very pleasing. We hope to welcome you back in the future for another excellent experience.
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Recommended
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Customer Service, Gestion de l’hôtel
Thank you for the fantastic rating, Andrew!We strive to make all of our guests feel welcome and relaxed during their time at Heathman Hotel! We can't wait to see you again soon.
par un voyageur de Bend
Publié le 23 févr. 2024 sur Expedia
Great location downtown. Completely safe. Very friendly and helpful staff. Only complaint was bathroom floor had something sticky on it that got on my shoe- it came off woth a bit of scrubbing.
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Customer Service, Gestion de l’hôtel
Barbara, we appreciate your positive comments about your stay at Heathman Hotel, particularly praising our unique location and amicable team members. We've taken note of your comment concerning the bathroom cleanliness and have communicated it to our housekeeping team as a key area for improvement. Rest assured, our goal is to provide a spotless environment for our guests. We hope to welcome you back in the near future and provide an even better experience.
