Note fondée sur 917 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Renton
Publié le 25 mai 2024
Commentaires de Gestion de l’hôtel
30 mai 2024 par Marjorie, Gestion de l’hôtel
We are sorry that your experience did not match your expectations, we would like to hear more about your experience if you could give us a call we would like to ensure we can improve your experience.
par un voyageur
Maybe Once Upon a Time
Publié le 9 mars 2024 sur HotelsThis is not a 4 star hotel by any measure. The accommodations, service, cleanliness and amenities are sub-par. It is a 2 star hotel at best. I had multiple problems that cost me valuable time thanks to incompetent and rude staff. I requested parking and was told to use my room key to access the garage. I had to return 3 times to the front desk to get my key “reprogrammed”. I finally had to be let in through calling the front desk. Turns out the when I checked out, a bag of chips was added to my bill which I never asked for or received and the parking fee was not. So now it is clear that the person who checked me in and reprogrammed my keys 3 times never actually added parking to my room so I would never had access to the garage no matter how many times my keys we reprogrammed. I also was not give the WiFi password at check-in and the front desk would not answer the phone so I had to come down at 11pm to get the pw. The parking garage is an absolute tragedy with trash, graffiti and a broken elevator. The front desk staff are unprofessional and blame the customer for their blatant mistakes. The bathroom is the size of a broom closet and the rooms are dated, dirty and damaged.
Commentaires de Gestion de l’hôtel
9 mars 2024 par Front Desk, Gestion de l’hôtel
We apologize for the inconveniences you experienced during your stay. We however do not tolerate aggression and recording employees/guests. Thank you for your feedback.
par un voyageur
Cold and trapped
Publié le 6 mars 2024 sur HotelsWent to celebrate our anniversary and had to return back home: the room was super small. I think the ceiling height was more than the room width. Yellow colored walls, not really heating “heater”, no ventilation in bathroom. We were cold and feel very uncomfortable. The great plus was a covered secured parking right across the street and a great personnel.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Marjorie, Gestion de l’hôtel
We're genuinely sorry to hear about your disappointing experience during what should have been a special celebration. Your comfort and satisfaction are paramount to us, and it's disheartening to learn that we fell short of expectations.We apologize for any inconvenience caused by the size of the room and the lack of adequate heating and ventilation. Your feedback is invaluable, and we'll certainly use it to address these issues promptly. Please know that we take your comments seriously and will strive to make improvements to ensure a more comfortable and enjoyable experience for all our guests.We understand the importance of special occasions like anniversaries, and we regret that we were unable to meet your expectations on this occasion. If you would be willing to give us another chance, we would love the opportunity to make it up to you. Please feel free to reach out to us directly so we can discuss how we can better accommodate you in the future.
par un voyageur
Publié le 4 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Kodi Land Assistant Front Office Manager , Gestion de l’hôtel
Hi Jordan, I'm sorry we did not meet your stay expectations. I do hope you choose to stay with us again!
par un voyageur
Publié le 3 mars 2024 sur Expedia
Great spot. Fun vibe. Very large room. Super friendly staff.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Kodi Land Assistant Front Office Manager , Gestion de l’hôtel
Hi Birgitta, We are so happy to hear you enjoyed your stay with us! Please come back and visit us again soon!
par un voyageur
Publié le 2 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 mars 2024 par Kodi Land Assistant Front Office Manager , Gestion de l’hôtel
Hi Roanna, We are so happy to hear you enjoyed your stay with us! Please come back again soon!
par un voyageur
Publié le 1 mars 2024 sur Hotels
Location and great service
Commentaires de Gestion de l’hôtel
1 mars 2024 par Kodi Land Assistant Front Office Manager , Gestion de l’hôtel
Hi Scott, I'm so happy to hear you enjoyed your stay! Please come again soon!
par un voyageur de Redmond
Publié le 28 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 mars 2024 par Kodi Land Assistant Front Office Manager , Gestion de l’hôtel
Hi G, We are so happy you enjoyed your stay! Please come again soon!
par un voyageur
Garbage
Publié le 28 févr. 2024 sur HotelsSo the restaurant was closed, there is no service to the room, the bartender was extremely rude and refused service to my child and I when we tried to order food through her, no minors allowed except in the lobby, no fridge or microwave, and the heating went out so we were terribly cold. They said they would have the resort fee- which shouldn't exist at all. Never going back again.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Kodi Land Assistant Front Office Manager , Gestion de l’hôtel
HI Garrison, I'm sorry to hear we did not meet your stay expectations. Unfortunately, our bar cannot accommodate anyone under the age of 21 due to Oregon law.
par un voyageur de Seattle
Publié le 27 févr. 2024 sur Expedia
I loved this hotel because of the location, very clean, very quiet staff but always prompt to look in your direction with a smile. Which very nice now a days.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Kodi Land Assistant Front Office Manager , Gestion de l’hôtel
Hi Juan, Thank you so much for your review. We are so happy you enjoyed your stay with us! Please come back soon!
