I had really high hopes for this trip, but sadly the experience was quite disappointing. When I booked, I made a few requests in advance, yet no one followed up or communicated with me at all. It already gave me the feeling that details were not being taken seriously.
There was free bottled water provided, which was a nice thought, but without an opener it was impossible to drink, such a small detail that made a big difference to the comfort of our stay.
But the most upsetting part was on the day of checkout. The official checkout time was 12pm, yet at 11am someone entered the property by using the passcode. I believe he was another guest, but regardless, this should never happen. My wife was scared and it completely ruined the end of our trip. We left feeling stressed instead of relaxed, which is the opposite of what a holiday should be.