Ratings based on 76 Guest Reviews
Hear it directly from our travellers
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from New York
Posted Feb. 22, 2024 on Expedia
Beautiful place
Comment from Hotel Management
Feb. 23, 2024 by General Manager, Hotel Management
Dear Eulio,many many thanks for your lovely feedback on your recent stay. We are happy that you had such a great stay experience.Save travel and hope to welcome you back soon.Warmest regardsClaudio Sturm and Team
by A traveller
Posted Feb. 8, 2024 on Hotels
Comment from Hotel Management
Feb. 9, 2024 by General Manager, Hotel Management
Dear eliyahoo,Wow, Amazing review! Thank you so much and we are looking forward to your next stay!Warmest regardsClaudio Sturm & Team
by A traveller
Posted Feb. 6, 2024 on Hotels
Comment from Hotel Management
Feb. 6, 2024 by General Manager, Hotel Management
Dear Ahmed,thank you so much for your amazing rating! We are happy to notice that you had a great stay experience with us!Looking forward welcoming you back soon. In the meantime save travel!Warmest regardsClaudio Sturm and Team
by A traveller
Posted Jan. 11, 2024 on Hotels
Comment from Hotel Management
Jan. 13, 2024 by Front Office Manager, Hotel Management
Dear Mikolaj, many thanks for amazing 10/10 review, it is our pleasure to make your stay very special. We are looking forward to welcome you back at Falkensteiner hotels. All the best to 2024, with kind regards Petr Veverka & team
by A traveller
Good location
Posted Jan. 2, 2024 on HotelsThe hotel is brilliantly located near the train station and main AirPort Express drop off.
Checking in was smooth and staff friendly
Room was spacious and clean although the air conditioning was rubbish. On our second night we had to put a towel along the bottom of the doorway as the smell of marijuana was so strong in the hallway and no idea where it was coming from.
The spa steam room and sauna were lovely but the didn’t open until 10am which we felt was super later especially if you want to get out and see the city.
The monkey bar was nicely decorated but that’s about all I could positively say.
Comment from Hotel Management
Jan. 5, 2024 by Front Office Manager, Hotel Management
Dear Alisdair Kerr, thank you for your kind feedback, nice to hear you liked our location, staff friendliness and room. Thank you for less positive notes too, we discussed all the topics with our departments. During winter time our AC system is not cooling, but only warming, spa room is open officially from 10am but we can start earlier upon request. If we notice a smell in the hall, we investigate the situation. We believe our Monkey is doing great job, our goal is to have our service on the highest level but of course there is always space for improvement. Have a successful start of 2024, we will be happy to welcome you again in our hotel. With kind regards Petr Veverka & team
by A traveller
Great hotel
Posted Jan. 1, 2024 on HotelsBeautiful, well designed hotel. I thoroughly enjoyed my stay. The room was a good size, very clean with lovely warm colours.
The food was also quite good, with reasonable prices. Loved the decor throughout.
Would be better if they didn't book the bar out completely in the evenings and left some allocation for hotel guests.
Comment from Hotel Management
Jan. 7, 2024 by General Manager, Hotel Management
Dear O,many thanks for your nice feedback. We are happy to hear you enjoyed the room, food and hotel design. We tried to find a space for all our guest at the New Years Eve Party, but unfortunately we were limited by space. Will be our pleasure to see you again in our hotel and offer you warm welcome at the Monkey Bar restaurant. Wishing you a happy new year, with kind regards Claudio Sturm & team
by A traveller
Posted Dec. 28, 2023 on Expedia
Comment from Hotel Management
Jan. 18, 2024 by Front Office Manager, Hotel Management
Dear Marcus, thank you for your kind feedback, we will be more than happy to welcome you again in our hotel and show you more beautiful hidden places of Prague. Have a lovely day, with kind regards Petr Veverka & team
by A traveller
Posted Dec. 16, 2023 on Expedia
Comment from Hotel Management
Feb. 5, 2024 by Front Office Manager, Hotel Management
Dear Samuel, it is our pleasure to see you enjoyed stay with us. Thank you a lot for top rating, hope we can welcome you again soon. Have a lovely day, with kind regards Petr Veverka & Team
by A traveller
Posted Dec. 7, 2023 on Hotels
Comment from Hotel Management
Dec. 19, 2023 by Claudio Sturm & Team, Hotel Management
Dear John, many thanks for your amazing feedback. We are always very pleased to receive such a high rating. Hope we see you soon again. Have a lovely holiday and enjoy festive season. With kind regards
by A traveller
Posted Dec. 3, 2023 on Hotels
Comment from Hotel Management
Dec. 19, 2023 by Claudio Sturm & Team, Hotel Management
Dear Lucia, thank you for your top feedback on your recent stay. We are so happy to hear you enjoyed your stay at Falkensteiner Hotel Prague! Looking forward to welcome you back soon. Have a lovely day and enjoy joyful festive season. Warmest regards
