Ratings based on 886 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 18, 2024
Comment from Hotel Management
Mar. 13, 2024 by Guest Services, Hotel Management
Hi Michael,We are sorry that we did not meet expectations. Hopefully you have shared more details about your concerns in our post-stay survey or with our management team. We review guest feedback in detail for continuous improvement efforts.Sincerely,Guest Services
by A traveller from Calgary
Posted Jan. 31, 2024 on Expedia
Overall we enjoyed our stay but there was nothing special about it. Staff were sometimes great but sometimes not friendly at all. The beds in our room were very uncomfortable. Pool is pretty cold. Beach and location are beautiful. If you come here you'll enjoy it as long as your expectations are not too high.
Comment from Hotel Management
Feb. 9, 2024 by Brian M., Hotel Management
Dear Kimberly, thank you so much for choosing to stay with us although there was an uncommon instance, We hope to provide all of our guest value without compromising on comfort or convenience. Thank you so much for choosing to stay with us!
by A traveller from Pennington
Posted Jan. 26, 2024 on Expedia
Comment from Hotel Management
Apr. 6, 2024 by Guest Services, Hotel Management
Thank you!
by A traveller
Posted Jan. 23, 2024 on Expedia
I would describe this property as good, not great. The staff were very nice and helpful. The food for the most part was good however, it was very repetitive. The black rock steakhouse was the best and the breakfast buffet was very good. The snack and lunch options are very ordinary like Pizza which you could tell was frozen, cheeseburgers, hotdogs, and french fries. This is a nice resort, but it only has one pool and we felt the dinner reservation process was confusing. The best part about this property is the beach. This is definitely not a high-end resort but if you’re looking for a quiet getaway it’s a good option. The nighttime entertainment is very minimal and pretty lame. Only one night they had karaoke, and that was kind of fun but the rest of the nights it’s just someone sitting there playing live music which was very amateur. My biggest complaint is if you are from the United States and are used to great dessert choices, You will be very disappointed. Most of the restaurants only offer one dessert and it is very small and not very good. This is definitely not a five star resort but probably a three I would not give this resort a 10 out of 10 rating, but more like a five or six out of 10.
Comment from Hotel Management
Jan. 29, 2024 by Guest Services, Hotel Management
Hi Cheryl,Thank you for taking the time to share your detailed feedback with us.We're glad to hear that you found our staff nice and helpful, and that you enjoyed the food, particularly at the Black Rock Grill and the breakfast buffet at Asu. We appreciate your honesty about the areas where we can improve.Your insights are valuable, and we'll certainly take them into consideration as we work to enhance our offerings. We hope that despite the shortcomings, you were able to enjoy some aspects of your stay.Sincerely,Guest Services
by A traveller
Paradise 3 hours away
Posted Jan. 22, 2024 on HotelsIt was amazing, the staff was friendly and helpful. The food was delicious and fresh and the beach was beautiful.
Comment from Hotel Management
Jan. 29, 2024 by Guest Services, Hotel Management
Hi Rhonda,Thank you for sharing your feedback with us!We're thrilled to hear that you had an amazing experience at our resort. We hope to have the pleasure of welcoming you back for another fantastic stay.Sincerely,Guest Services
by A traveller
Posted Jan. 16, 2024 on Expedia
The staff is lovely! The resort itself does not have the amenities of your usual 4 star resort; I would say a more accurate description would be 2 stars, max. The pool is nice but there isn't any service on the beach.
Comment from Hotel Management
Jan. 29, 2024 by Guest Services, Hotel Management
Hi Jessica,Thank you for sharing your experience with us.We're delighted to hear that you found our staff lovely. However, we're sorry to learn that the resort's amenities did not meet your expectations. Your feedback is valuable, and we will take it into consideration as we continue to enhance our offerings.Sincerely,Guest Services
by A traveller
Posted Jan. 14, 2024 on Expedia
Beautiful resort, well maintained, good dining options at the Alexandra Resort & sister resort Blue Haven. Vino the manager takes the time to make rounds & speak to guests, Vanie in reception was helpful with checkout & transportation assistance. Judy Ann made our dining experience special with her pleasant personality, always smiling. Ace & Lettuce kept us busy & entertained. All the staff is friendly, helpful and enthusiastic. Would definitely stay at The Alexandra again & would highly recommend to friends.
Comment from Hotel Management
Jan. 17, 2024 by Guest Services, Hotel Management
Dear Catherine,Thank you for sharing your positive experience at Alexandra Resort. We're delighted to hear that you found the resort beautiful, well-maintained, and enjoyed the dining options. It's wonderful to know that our team made your stay enjoyable. We appreciate your recommendation and look forward to welcoming you back to Alexandra Resort in the future.Best regards,Guest Services
by A traveller
Posted Jan. 12, 2024 on Expedia
Comment from Hotel Management
Jan. 17, 2024 by Guest Services, Hotel Management
Thank you!
by A traveller
Posted Jan. 7, 2024 on Expedia
Comment from Hotel Management
Jan. 10, 2024 by Guest Services, Hotel Management
Hi Bradley,Thank you for taking the time to share your rating. We value all feedback, and we're sorry to see that your experience fell short of expectations. Your insights are essential to our continuous improvement. We encourage you to provide more detailed feedback through our in-stay or post-stay surveys so that we can better understand your concerns and work towards addressing them.We appreciate your input.Sincerely,Guest Services
by A traveller
Posted Jan. 7, 2024 on Expedia
Comment from Hotel Management
Jan. 10, 2024 by Guest Services, Hotel Management
Thank you
