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Arkana Puebla by Grupo Amber

4.0 star property
4-star spa hotel near Galerías Serdán

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Photo gallery for Arkana Puebla by Grupo Amber

Business centre
Family Suite | Bathroom
Deluxe Suite
Spa
Business centre

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Gym
  • Business services
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle Atoyac #10 Col. La Paz, Puebla, PUE, 72160
  • Place, Fuente de los Frailes
    ‪10 min walk‬
  • Place, Triangulo Las Animas Shopping Center
    ‪5 min drive‬
  • Place, Galerías Serdán
    ‪6 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪44 min drive‬

Room options

View all photos for Standard Suite

Standard Suite

Standard Suite

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds

View all photos for Superior Suite

Superior Suite

Superior Suite

  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

Superior Suite

Superior Suite

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Business Suite

Business Suite

Business Suite

  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Suite

Family Suite

Family Suite

  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Puebla

Heart of Puebla.Your stay at this La Paz hotel places you within 3 miles (5 km) of Galerías Serdán and Zócalo de Puebla. Puebla Cathedral and Angelopolis Commercial Center are also within 3 miles (5 km).

What's nearby

  • Fuente de los Frailes - 10 min walk - 0.9 km
  • Centro de Artes Crazy Ibiza - 14 min walk - 1.2 km
  • Triangulo Las Animas Shopping Center - 5 min drive - 2.3 km
  • Galerías Serdán - 6 min drive - 2.7 km
  • Cuexcomate Volcano - 8 min drive - 1.9 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 12 min drive
  • Puebla Intl. Airport (PBC) - 34 min drive

Restaurants

  • ‪Hackl Panaderos Artesanos - ‬2 min walk
  • ‪La Búrbula - ‬5 min walk
  • ‪The Coffee York - ‬5 min walk
  • ‪La Estancia de los Tecajetes - ‬4 min walk
  • ‪La Cueva del Zorro - ‬4 min walk

About this property

Arkana Puebla by Grupo Amber

4-star spa hotel near Galerías Serdán
Arkana Puebla by Grupo Amber offers its guests a full-service spa and a fitness center. WiFi is free in public spaces. Arkana Puebla by Grupo Amber also features a terrace, a front-desk safe, and an elevator. Self parking is free.

This 4-star Puebla hotel is smoke free.

  • 1 building
  • 22 guestrooms or units
  • 5 levels
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Elevator
  • No smoking on site
Arkana Puebla by Grupo Amber offers 22 accommodations. 43-inch Smart televisions come with digital channels. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Full-service spa
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 12 accessible parking spaces
  • Area rugs in public areas
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Low-height door lock
  • Low-height view port in door
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 43-inch smart TV with digital channels
  • Streaming services

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Desk
  • Laptop workspace

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Arkana Puebla by Grupo Amber

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, debit cards, and cash. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number AAM110822CJ1

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Arkana
Arkana Hotel
Collection O Arkana
Arkana Urban Collection
Arkana Hotel By Rotamundos
Collection O Urban by Arkana
Arkana Grupo Amber Collection O
Arkana Puebla by Grupo Amber Hotel
Arkana Puebla by Grupo Amber Puebla
Arkana Puebla by Grupo Amber Hotel Puebla

Frequently asked questions

How close is Arkana Puebla by Grupo Amber to the airport?

Arkana Puebla by Grupo Amber is 21.5 mi (34-min drive) away from the Puebla Intl. Airport (PBC) airport, the closest popular airport to the property.

Does Arkana Puebla by Grupo Amber have an airport shuttle?

Airport shuttle services are not available at Arkana Puebla by Grupo Amber.

Does Arkana Puebla by Grupo Amber offer free breakfast?

Arkana Puebla by Grupo Amber does not offer free breakfast.

Is there a casino at Arkana Puebla by Grupo Amber?

No, there is no casino at this hotel.

What time is check-in at Arkana Puebla by Grupo Amber?

Check-in begins at 3:00 PM.

Is there free parking at Arkana Puebla by Grupo Amber?

This hotel offers free self parking.

Does Arkana Puebla by Grupo Amber have a pool?

Arkana Puebla by Grupo Amber does not have a pool.

Does Arkana Puebla by Grupo Amber have a spa?

This hotel has a spa, which features massages.

How close is Arkana Puebla by Grupo Amber to downtown Puebla?

Arkana Puebla by Grupo Amber is 1.8 mi away from Puebla.

Arkana Puebla by Grupo Amber Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 78 out of 114 reviews
Rating 8 - Good. 19 out of 114 reviews
Rating 6 - Okay. 8 out of 114 reviews
Rating 4 - Poor. 4 out of 114 reviews
Rating 2 - Terrible. 5 out of 114 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 1 night in Feb 2024
Verified

4/10 Poor

Jorge

Disliked: Cleanliness, property conditions & facilities
The hotel hasn’t cradel for babies, it was a shampoo made by dirty water and also the cream that they put in the bathroom was made up with water, the shower semelled really bad. The area was really noisy because next street was a club working all night long.
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Todo fue muy ameno
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

César

Liked: Cleanliness, amenities, property conditions & facilities
Muy amables y la habitación muy confortable, es pequeña, buenos detalles y muy bien cuidada como nueva. Ideal para estadía de negocios o de trabajo. Recomendada sin duda regresaría
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Raquel

Liked: Cleanliness, amenities, property conditions & facilities
La habitación estuvo perfecta, tuve una instancia agradable y todos fueron muy amables
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hermoso lugar para hospedarse
Stayed 1 night in Aug 2024
Verified

8/10 Good

olga

Liked: Cleanliness, staff & service, room comfort

Esta bien, estilo departamento- hotel

Elegimos el hotel en el momento. Es un estilo departamento- hotel. Las habitaciones tenian buen espacio y el baño también. La atención fue muy amable. Quiza algunos detalles como el tapiz un poco descuidado, las paredes con manchas de zapatos o propiamente de uso por lo que pudiera dar un aspecto no tan limpio cuando estaba bien. La zona segura y tranquila, esta ok
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

David Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una bonita estancia que siempre nos recibía bien y que nos tuvo mucha paciencia
Stayed 3 nights in Jun 2024
Verified

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities

buena opcion en tiempos no de calor

el hotel esta bonito , bien ubicado y cuenta con excelente cafeteria y restaurante. pero en los cuartos esta mal planeado la ubicacion de apagadores, no tiene a/c ni ventilador, por lo que en dias calurosos mejor evitar. Su gym esta algo abadonado y tienen un buen spa
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente opción en Puebla

Miy biena opción, hotel con lo básico necesario para una estancia cómoda, el restaurante muy sabroso y el personal en general muy amable
Stayed 2 nights in Jun 2024
Verified

8/10 Good

Essaú

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel en general está muy bien. Cama cómoda, sábanas y almohadas excelentes, presión y temperatura de agua bien. Los alimentos excelentes en sabor, calidad y precio. Lo malo, no hay aire acondicionado y no hay ventiladores de techo ni de pedestal. Y las paredes están sucias, no les falta pintura, les falta limpieza. Muy probablemente me volvería a hospedar pero en invierno. Estuve en la habitación 15
Stayed 1 night in May 2024
Verified

6/10 Okay

Ana Laura

Liked: Cleanliness
Faltó aire acondicionado o ventilador …lo demás bien!
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Carlos Praxedis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dos noches con precio de promoción, lugar tranquilo para moverse fácilmente en vehículos a diversos lugares de la ciudad.
Stayed 2 nights in May 2024
Verified

2/10 Terrible

Andy

Liked: Cleanliness, property conditions & facilities
Mal servicio en la recepcion
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Sabi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy bello, el ambiente agradable, al igual que la atención. Ampliamente recomendable!
Stayed 2 nights in Feb 2024
Verified

8/10 Good

Isaac

Liked: Cleanliness
paredes muy delgadas, se escuchan otras habitaciones
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Cintia Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SUPER RECOMENDABLE

Excelente servicio, la relacion costo beneficio es muy adecuada, las instalaciones muy modernas, bonita decoracion, todo muy limpio y muy cómodo , ademas el servicio del personal es excelente, como plus la ubicación del Hotel es muy buena y tranquila, nada de ruido por la noches y con diferentes vias para llegar rapido al centro, Cholula, Atlixcayotl, etc
Stayed 3 nights in Jan 2024
Verified

6/10 Okay

annajanny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien,lo unico es que el ruido del servicio de limpoeza a las 8 de la mañana nos desperto, No hicieron la limpieza , nos avissron tambien muy temprano, eso se entiende, solo que ya no la hicieron despues , que por que se van a las once, creo que seria justo que por lo menos alguna se quedara paea tender la cama . Lo demas excelente
Stayed 2 nights in Jan 2024
Verified

4/10 Poor

DAVID

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Pedí en recepcion el control remoto del televisor para poder encenderlo y manejarlo y nunca me lo facilitaron.
Stayed 1 night in Dec 2023
Verified

2/10 Terrible

Alberto

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Habitación con chinches, pésimo!! Nos picaron nos levantamos en la madrugada terrible nido de chinches, no se cómo no se toman el tiempo para limpiar y sobretodo par fumigar
Stayed 2 nights in Aug 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Muy cómodo, bonito y agradable. Solo un poco ruidoso, se escucha todo lo que sucede en los pasillos.
Stayed 1 night in Aug 2023
Verified

8/10 Good

Rina

Liked: Staff & service, amenities, property conditions & facilities
Desconectado el wifi muchas veces, por lo tanto se perdía la señal de la TV. Olvidaron poner agua diariamente,.
Stayed 3 nights in Jul 2023
Verified

8/10 Good

Roberto Valadez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta muy tranquilo el lugar y la atención fue muy buena. Gracias
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Bianca Ivonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio y habitación muy cómoda
Stayed 1 night in Jul 2023
Verified

6/10 Okay

Italia

Liked: Staff & service, property conditions & facilities
La hab estaba sucia a mi llegada. El proceso de check in no me gustó (mandan mnsj larguísimo por whatss con muchos datos) mejor darlos a la llegada.
Stayed 1 night in Jul 2023