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Four Points By Sheraton Puebla

3.5 star property
3.5-star hotel near Galerías Serdán

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Photo gallery for Four Points By Sheraton Puebla

Lobby lounge
Meeting facility
Fitness facility
Outdoor pool
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Boulevard Hermanos Serdssn No 102, Colonia Real Del Monte, Puebla, PUE, 72060
  • Place, Galerías Serdán
    ‪10 min walk‬
  • Place, Fuente de los Frailes
    ‪15 min walk‬
  • Place, Cuexcomate Volcano
    ‪10 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪38 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed, City View

Traditional Room, 1 King Bed, City View | View from room

Traditional Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(86 reviews)
  • City view
  • 7 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Traditional Room, 2 Queen Beds

9.4 out of 10
Exceptional
(34 reviews)
  • City view
  • 7 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed (View)

Traditional Room, 1 King Bed (View) | View from room

Traditional Room, 1 King Bed (View)

9.8 out of 10
Exceptional
(11 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Volcano View

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Balcony, Volcano View

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 10 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Terrace, City View

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Terrace, City View

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Bathtub

9.6 out of 10
Exceptional
(17 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed

Traditional Room, 1 King Bed | View from room

Traditional Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Puebla

Heart of Puebla.Within 3 miles (5 km) of this Puebla hotel, you'll find Galerías Serdán and Estrella de Puebla Observation Wheel. Finsa Industrial Park and Centro Expositor are also within 6 miles (10 km).

What's nearby

  • Galerías Serdán - 10 min walk - 0.9 km
  • Fuente de los Frailes - 15 min walk - 1.3 km
  • Plaza de Revolución - 7 min drive - 2.6 km
  • Museum of the Mexican Army and Air Force - 7 min drive - 2.7 km
  • Cuexcomate Volcano - 10 min drive - 2.7 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 9 min drive
  • Puebla Intl. Airport (PBC) - 32 min drive

Restaurants

  • ‪María Ofelia - ‬1 min walk
  • ‪Carl’s Jr. - ‬4 min walk
  • ‪La Cocina de Los Angeles - ‬5 min walk
  • ‪Xanta Gastronomía - ‬1 min walk
  • ‪Lobby Bar - ‬5 min walk

About this property

Four Points By Sheraton Puebla

3.5-star hotel near Galerías Serdán
Four Points By Sheraton Puebla offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 1485 square feet (138 square meters) and includes conference space. The business-friendly Four Points By Sheraton Puebla also features a terrace, laundry facilities, and dry cleaning/laundry services. Self parking and valet parking are free.

This 3.5-star Puebla hotel is smoke free.

  • 144 guestrooms or units
  • 8 levels
  • Meeting rooms
  • 1485 sq ft of conference space
  • 138 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Four Points By Sheraton Puebla offers 144 accommodations with safes and complimentary bottled water. Beds feature premium bedding. 55-inch flat-screen televisions come with cable channels. Bathrooms include designer toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

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  • Parking included
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includes taxes & fees
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Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to noon on weekdays and 6:00 AM to 1:00 PM on weekends; MXN 275 for adults and MXN 150 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycles
  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Smooth flooring in room
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 500 per pet, per night, plus a deposit of MXN 1000 per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 300.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 275 for adults and MXN 150 for children
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 300.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, cash, mobile payments, and Apple Pay. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 10:00 AM to 7:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Four Points Sheraton Puebla Hotel
Four Points Sheraton Puebla
Four Points By Sheraton Puebla Hotel
Four Points By Sheraton Puebla Puebla
Four Points By Sheraton Puebla Hotel Puebla

Four Points By Sheraton Puebla Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 972 out of 1241 reviews
Rating 8 - Good. 182 out of 1241 reviews
Rating 6 - Okay. 51 out of 1241 reviews
Rating 4 - Poor. 15 out of 1241 reviews
Rating 2 - Terrible. 21 out of 1241 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

David

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great room, good breakfast and very nice staff
Stayed 3 nights in Nov 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
Stayed 3 nights in Oct 2025

8/10 Good

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and spacious.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ciro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Oct 2025

10/10 Excellent

Sasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Oct 2025

10/10 Excellent

Sasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Oct 2025

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La zona no es la mejor, pero es conveniente para ir a varios lugares, por ejemplo Angelópolis, está a 10 minutos. El personal es muy atento, y dan muy buen servicio.
Stayed 1 night in Oct 2025

10/10 Excellent

Jesse

Stayed 1 night in Sep 2025

10/10 Excellent

Roberto

Stayed 1 night in Sep 2025

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíbles instalaciones, habitaciones muy cómodas y limpias, alberca y gym excelentes Todo el personal muy amable y con disposición para ayudar. Definitivamente regresamos!!!
Stayed 1 night in Sep 2025

10/10 Excellent

Areli Yazmin

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente!!!
Stayed 1 night in Sep 2025

8/10 Good

Pramod

Stayed 1 night in Sep 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Un lugar muy cómodo, excelente par descansar. Todo muy limpio y buena atención por parte de los empleados. Lo recomiendo.
Stayed 2 nights in Aug 2025

10/10 Excellent

ANA PAULA

Stayed 1 night in Aug 2025

8/10 Good

Eduardo

Liked: Staff & service
The hotel is, as you expected, a business category. Does not exceed on any matter. But do have some backdrops... In my opinion, the pool is ridiculously small; it should be labelled as pound. You will not be able to swim inside it. and I do not like that the windows could not be open; no fresh air could come in. It is good for a quick stay, but keep in mind it will only be for sleep, not relax time in the facilities.
Stayed 1 night in Aug 2025

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very hospitable and overall experience was good.
Stayed 2 nights in Jul 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien
Stayed 1 night in Jul 2025

10/10 Excellent

Raquel

Stayed 1 night in Jul 2025

4/10 Poor

Matilde Amanda Pacheco

Stayed 1 night in Jul 2025

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Jun 2025

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities
-
Stayed 1 night in Jun 2025

10/10 Excellent

Luis

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Servicio impecable!
Stayed 2 nights in Jun 2025

10/10 Excellent

Ashley

Stayed 5 nights in May 2025

10/10 Excellent

Mauro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Evrything was very good
Stayed 2 nights in May 2025

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great location and value
Stayed 2 nights in Apr 2025