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Hotel Palace Puebla

Property class: 3
3-star Colonial hotel near Zócalo de Puebla

Choose dates to view prices

Photo gallery for Hotel Palace Puebla

A hotel lobby with a reception desk, a flower arrangement, and a sign indicating the direction to the Foot Palace.
A historic building with a central entrance, multiple windows, and a sign for "Cinco Estrellas."
A hotel lobby with a marble floor, an elevator, and a reception desk.
A spacious lobby with marble flooring, a staircase, and a reception desk with a vase of flowers.
A hotel room with two beds, a desk, a chair, and a mirror.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Bar
  • Room service

Explore the area

View in a map
2 ORIENTE NUMERO 13, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪2 min walk‬
  • Place, Puebla Cathedral
    ‪3 min walk‬
  • Place, Puebla Convention Center
    ‪8 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪51 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

A hotel room with a bed, bedside tables, a mirror, and a window.

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(26 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

A hotel room with two single beds, a small table, and a chair.

Standard Room, 2 Double Beds

9.4 out of 10
Exceptional
(10 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Puebla

City center stay.You'll be steps from Zócalo de Puebla and within a 10-minute walk of Puebla Cathedral with a stay at this Puebla Historic Center hotel. Also, Puebla Convention Center is within half a mile (1 km) and Fort Loreto is within 2 miles (3 km).

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.2 km
  • Puebla Cathedral - 3 min walk - 0.3 km
  • El Parian Market - 5 min walk - 0.5 km
  • Los Sapos Bazaar - 7 min walk - 0.6 km
  • Puebla Convention Center - 8 min walk - 0.8 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 5 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Restaurante Hotel Royalty - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪The Italian Coffee Company - ‬2 min walk
  • ‪Mi Viejo Pueblito - ‬3 min walk

About this property

Hotel Palace Puebla

3-star Colonial hotel near Zócalo de Puebla
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly Hotel Palace Puebla also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Free self parking and valet parking are available.

This 3-star Puebla hotel is smoke free.

  • 1 building
  • 60 guestrooms or units
  • 4 levels
  • Built in 1970
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Palace Puebla offers 60 accommodations with hair dryers and fans. 32-inch flat-screen televisions come with satellite channels.

This Puebla hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

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  • Free WiFi
  • Room service
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily on-the-go breakfast available 7:30 AM to noon for a fee: MXN 100 to 250 for adults and MXN 100 to 250 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Art gallery
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 on-site accessible parking spaces
  • Accessible bathtub
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (26 inches high)
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Palace Puebla

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately MXN 100 to 250 for adults, and MXN 100 to 250 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Palace Puebla
Palace Puebla
Hotel Palace
Hotel Palace Puebla Hotel
Hotel Palace Puebla Puebla
Hotel Palace Puebla Hotel Puebla

Frequently asked questions

How close is Hotel Palace Puebla to the airport?

Hotel Palace Puebla is 21.1 mi (43-min drive) away from the Puebla Intl. Airport (PBC) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Palace Puebla?

As of Sept 13, 2026, prices found for a 1-night stay for 2 adults at Hotel Palace Puebla on Sept 20, 2026 start from CA $37, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Palace Puebla have an airport shuttle?

Airport shuttle services are not available at Hotel Palace Puebla.

Does Hotel Palace Puebla offer free breakfast?

Free breakfast isn’t offered at Hotel Palace Puebla, but to-go breakfast is offered for a fee of between MXN 100 and 250 for adults, MXN 100 and 250 for children. It's available every day from 7:30 AM to noon.

Is there a casino at Hotel Palace Puebla?

No, there is no casino at this hotel.

What time is check-in at Hotel Palace Puebla?

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM.

Is there free parking at Hotel Palace Puebla?

This hotel offers free self parking and valet parking.

Does Hotel Palace Puebla have a pool?

Hotel Palace Puebla does not have a pool.

Does Hotel Palace Puebla have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Palace Puebla have a spa?

There are no spa services available at this hotel.

How close is Hotel Palace Puebla to downtown Puebla?

Hotel Palace Puebla is 0.6 mi away from Puebla.

Hotel Palace Puebla Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 242 out of 562 reviews
Rating 8 - Good. 186 out of 562 reviews
Rating 6 - Okay. 77 out of 562 reviews
Rating 4 - Poor. 26 out of 562 reviews
Rating 2 - Terrible. 31 out of 562 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Luis F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grat location.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 6 nights in Feb 2023
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Good Place
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location you can get to the zocalo and Mercado in just about 5 minutes walk
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Mario

Liked: Cleanliness, staff & service, amenities
Good
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Alonso

Liked: Cleanliness, property conditions & facilities
Bring your own elevator because theirs does not work. Very friendly & helpful staff. Great location.
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was wonderful!
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2026
Verified review

4/10 Poor

Francisco

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I just stayed one night because it didn't worth the money that i paid, and i was planning to stay 5 nights , no recommend
Stayed 5 nights in Apr 2025
Verified review

10/10 Excellent

Jose Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Augusto

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to all and a very good price

I speak Spanish, I sensed many staff did not. It was nice to have the restaurant. My room had a fan and I used it every day. It would not cost much for the hotel to put them over the beds. On Friday, Sat all the people came from Mexico city. They were lively but respectful, you could sleep. The bed was firm but comfortable. T.V reception was not good. The towels were 100 cotton very nice. The elevator was fast.
Stayed 4 nights in Apr 2025
Verified review

8/10 Good

Consuelo Leonor

Liked: Cleanliness, staff & service, property conditions & facilities
La ubicación es excelente...
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación muy bien al igual que el personal, solo un detalle una de los televisores no se veía bien y el control remoto no funcionaba
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Elsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien habitación limpia
Stayed 2 nights in May 2026
Verified review

4/10 Poor

Abril Jazmín

Disliked: Property conditions & facilities
La habitación no es como las fotos de las redes sociales, las dimensiones de la habitación no es para 2 personas, la cama con colchón viejo, duro, sábanas muy viejas y de poca calidad, no hay adecuada ventilación, solo un ventilador que no funciona bien, por lo que hace calor dentro de la habitación, las instalaciones son muy viejas. Las toallas de mala calidad.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Dalia Jazmín

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, estábamos a una cuadra del zócalo y a menos de 10 min caminando del centro de convención y centro comercial San Francisco, a media cuadra del starbucks y de un Oxxo. El hotel súper bonito y limpio, el personal muy atento, previo al check in y para el check out nos guardaron nuestro equipaje ya que llegamos desde las 8 am y a la salida viajamos hasta las 23:00, y sin problemas nos hicieron favor de guardar nuestro equipaje. Nuestra habitación tenía lo básico, colchón cómodo baño con agua caliente, wifi, TV y ventilador. Definitivamente este hotel será mi mejor opción cada que regrese a Puebla! Lo amé por su ubicación tan privilegiada
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo falta aire acondicionado pero todo bien
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un poco ruidoso, quiero aclarar ruido hecho por los propios huéspedes. Excelente ubicación, limpio, bonito, barato. Excelente opción si estás buscando costo-beneficio. Todo el personal sumamente amable. Tal vez lo único sería la señal de internet, débil para conectarse. Definitivamente, regreso.
Stayed 5 nights in May 2026
Verified review

6/10 Okay

Carolina

Liked: Cleanliness, staff & service
La habitación no cuenta con ventilación suficiente ni aire acondicionado, a pesar de que contaba con ventilador no fue suficiente para soportar el calor de la temporada. Me parece que el precio no va de acuerdo con la calidad, únicamente se basa en lo céntrico del lugar. Por lo demás contaba con todo lo básico, shampoo, jabón, toallas, papel.
Stayed 1 night in May 2026
Verified review

4/10 Poor

Rodolfo

Disliked: Staff & service, amenities, property conditions & facilities
No hay aire acondicionado
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Armando

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
No me me gustó debido a que no tiene clima y solo te ponen un ventilador .. Pésimo servicio
Stayed 3 nights in May 2026