Ratings based on 290 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
No point, Hotel is shut down
Posted May 7, 2023 on HotelsAbsolutely the worst. Checked in with no staff just a key left on front desk, elevator broke on way up to floor with luggage, old razors left from previous guests in bathroom and shower, dirty hairy sheets, shared patio with other rooms and door to patio couldnt be locked as was previously broken into. Safe was not bolted down could just pick it up, lock on safe punched out no way to lock it. Then i spot someone pulling into parking area unloading stuff to hotel and i ask them about who to contact about our room - zero staff anywhere, and it turns out they are the owners (not the mgmt company) and they let me know the hotel is shutting down the very next day Nd they just returned from the lawyers signing the shut down of the hotel due to MIJ poor management...now my wife and I are in Mexico for a week with nowhere to stay...hotels.com helped us recover the remaining week of our vacation but what a gong show...
by A traveller
Posted May 3, 2023 on Expedia
The property was conveniently located 40 min drive to down town Cancun and a quick drive to playa del carmen and other cennotes.
by A traveller
Posted Apr. 24, 2023 on Expedia
If you are looking for a quiet and affordable place by the ocean, this property offers that. However, the beach front was very dirty, the breakfast option offered by the restaurant was not great. If you are a big eater, don’t depend on the restaurant breakfast option. Getting to town for more food options is like an hour walk using the beach front.
by A traveller
Posted Apr. 12, 2023 on Expedia
Atmosphere. Everything is Nice and clean
Comment from Hotel Management
Apr. 20, 2023 by Casa del Puerto by MIJ, Hotel Management
Dear Jesus,Thank you so much for taking the time to share your experience at Hotel Casa del Puerto by Mij with all the travelers. We are really glad to hear that you enjoyed your stay with us and appreciated our hotel. If you have the chance to visit Puerto Morelos once again, we will be thrilled to welcome you once again at Hotel Casa del Puerto by MijBest regards.
by A traveller
Don’t stay here
Posted Apr. 7, 2023 on HotelsThe whole place needs to be cleaned. Couldn’t get in the pool because of the ring of algae. One nice waiter then one very rude one. Will NEVER be back.
Comment from Hotel Management
Apr. 11, 2023 by Casa del Puerto by MIJ, Hotel Management
Good morning Carla, Thank you very much for your comments. Well note your recommendations and try to put solution as soon as possible.Your feedback helps us improve.Thanks again and hope to have you again with us in order to change your mind about Hotel Casa del Puerto.
by A traveller
Posted Mar. 27, 2023 on Hotels
Lots of things were broken. Our shower drain backed up. The sliding glass door didn't close.
NEED SOME TLC
Comment from Hotel Management
Apr. 11, 2023 by Casa del Puerto by MIJ, Hotel Management
Good morning Sergio, Thank you very much for your comments. Well note your recommendations and try to put solution as soon as possible.Your feedback helps us improve.Thanks again and hope to have you again with us in order to change your mind about Hotel Casa del Puerto.
by A traveller
unmaintained
Posted Mar. 25, 2023 on Hotelsthe hotel is unmaintained, weak stream in bathroom shower, 1 of the 2 tabs is trembling, no blankets, nice view
Comment from Hotel Management
Mar. 27, 2023 by Casa del Puerto by MIJ, Hotel Management
Good morning, Thank you very much for your comments. Well note your recommendations and try to put solution as soon as possible.Your feedback helps us improve.Thanks again and hope to have you again with us in order to change your mind about Hotel Casa del Puerto.
by A traveller
Posted Mar. 19, 2023 on Expedia
Sad but true. I've stayed here 3 times before the last was in 2020. The place is falling apart. I stayed with a group of friends ,four rooms total. Our room had no air conditioning and the room smelled of chemicals. There was a strange grease like substance on much of the floor..probably bug spray. It was nearly impossible to open and close the patio door. Our room had two beach towels, no hand towels. My friends rooms ...one had a huge puddle of water under his AC by morning. The other room the shower drain didn't work. The bathroom fixtures were corroded and in one room the toilet needed repair. The desk clerks were hopeless. Regarding the restaurant there was no ice, no avocadoes. My wife and I ordered mixed salads and we each received a plate with sliced tomato on it. The pool is filthy and one of the underwater lights is hanging by it's electrical cord. The hotel is a disaster. I would like to say one employee who's name is Romeo tried to " fix" all these issues. He deserves a raise. I'm really bummed because this was my airport hotel as I fly in and out of Cancun frequently and it was a hidden gem. Now that I'm traveling again I will find another hotel. Truly a shame.
Comment from Hotel Management
Mar. 27, 2023 by Casa del Puerto by MIJ, Hotel Management
Dear Mr. Mark,We are very sorry for the impression you had of our hotel, as you will understand our intention is always to try to make our guests leave our establishment with a smile on their faces and we are sorry we did not achieve this with you.We will continue to work to improve in all aspects as there is always room for improvement.We send you a warm greeting from Hotel Casa del Puerto.
by A traveller
Posted Mar. 13, 2023 on Hotels
L’hôtel manque beaucoup d’entretien et de mise au niveau!
Les lits étaient confortables mais la literie n’était pas propre !
La piscine manquait de nettoyage et
la mini plage devant l’hôtel était plein d’algues et de déchets.
Je ne recommande pas cette hôtel à moins d’une bonne mise à niveau.
Dommage car petite hôtel tranquille et pas très loin de Cancun,Puerto Morelos, Playa del Carmen
Comment from Hotel Management
Mar. 21, 2023 by Casa Shiva by MIJ, Hotel Management
Bonjour Réjean. Merci beaucoup pour votre commentaire. Nous prenons note de vos recommandations et nous nous efforcerons de les résoudre dans les meilleurs délais.Votre opinion nous aidera à nous améliorer.Merci encore et nous espérons que vous déciderez de nous rendre visite à nouveau pour essayer de changer votre opinion sur l'hôtel Casa Shiva.
by A traveller
Posted Feb. 9, 2023 on Expedia
We arrived later in the evening. All was ready for us. Security made sure we were who we were and I can say he was very friendly. Breakfast was good!
Comment from Hotel Management
Feb. 13, 2023 by Casa del Puerto by MIJ, Hotel Management
Hello Julie, thank you so much for your great review, we hope to see you again soon.Greetings from Casa del Puerto by MIJ.
