Ratings based on 787 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 27, 2024 on Expedia
Rooms small but bed very comfortable. Shower excellent. Double sinks. Balcony. Safe.
Food at restaurant not best. More options needed.
Comment from Hotel Management
Jan. 28, 2024 by Teresa, Hotel Management
Hello Mrs. TeresaThank you very much for choosing Emotions by Hodelpa Puerto Plata in the north of our beautiful island for your well-deserved vacation. We appreciate in all that it is worth that you have written to us because your comments help us to be better every day. thanks again. Best regards, Diosmeris Nolasco Guest Service Agent
by A traveller
Posted Jan. 24, 2024 on Hotels
Comment from Hotel Management
Jan. 25, 2024 by Anthony, Hotel Management
Hi Mr , Anthony ThomasThank you for chooring Emotions by Hodelpa around our beautiful island for you vacations for us its a plesure to serv you and also your comments makes us better in our job.Kind regards , Waldy RosarioGuest Service Agent
by A traveller
Posted Jan. 22, 2024 on Expedia
Comment from Hotel Management
Jan. 23, 2024 by Reidy, Hotel Management
Hola Sr. Reidy.Gracias por elegir Emotions by Hodelpa al norte de nuestra bella isla para sus vacaciones , sus comentarios nos ayudan a mejorar enormemente.Saludos cordiales , Waldy RosarioAgente de servicio al cliente
by A traveller
Posted Jan. 20, 2024 on Expedia
Comment from Hotel Management
Jan. 22, 2024 by Ashley, Hotel Management
Hola Sra. Ashley.Gracias por elegir Emotions by Hodelpa al norte de nuestra bella isla para sus vacaciones , sus comentarios nos ayudan a mejorar.Saludos cordiales , Waldy RosarioAgente de servicio al cliente
by A traveller
Posted Jan. 18, 2024 on Expedia
They should definitely have more food and activities for kids
Comment from Hotel Management
Jan. 18, 2024 by Andrea Cleotilde, Hotel Management
Hello Mrs. Andrea CleotildeThank you very much for choosing Emotions by Hodelpa Puerto Plata in the north of our beautiful island for your well-deserved vacation. We appreciate everything you have written to us because your comments help us to be better every day. Once again, thank you. Best regards, Diosmeris Nolasco Guest Service Agent
by A traveller
Posted Jan. 17, 2024 on Expedia
Too crowded for me , food was ok . I think they should have better dinner options . It was ok , not bad . But overall the service was great .
Comment from Hotel Management
Jan. 18, 2024 by Michael, Hotel Management
Hello Mr. Michael Thank you very much for choosing Emotions by Hodelpa Puerto Plata in the north of our beautiful island for your well-deserved vacation. We appreciate everything you have written to us because your comments help us to be better every day. Once again, thank you. Best regards, Diosmeris Nolasco Guest Service Agent
by A traveller
Posted Jan. 15, 2024 on Expedia
This property states it’s all inclusive but the food here is beyond limited, there were about 100 of us and although we ate a few moments later we were visiting the restrooms. The drinks are made with pure cane sugar and were entirely too sweet. There’s a mini bar on the beach where we were eating French fries daily. The rooms had flooding from the neighbor showers and room service cleaned the room but did not replace the towels. There’s a lot of cracks in the ground so wearing heels for an event was torture. I would never go back here. The beach was filled with seaweed because it’s the time of year for that but save ya money yall! This place is cheap for a reason. An all inclusive place should have good food and drinks…the wedding party I was with were hungry. That’s horrible! I stayed in the adults only building and it was a total inconvenience that the place the adults only jacuzzi nexts to the family pool and the adults only pool by the adults only building. The swimout rooms had tons of leaves and debris in it at ARRIVING. This place need an entire new management to turn things around cause this place is horrible
Comment from Hotel Management
Jan. 15, 2024 by Chauna, Hotel Management
Hi Mrs. ChaunaThank you for choosing Emotions by Hodelpa around your beautiful island for you vacations , all your comments are good in one way cause we can improve getting based on em , hope this does not happend again to you. Kind regards , Waldy RosarioGuest Service Agent
by A traveller
Posted Jan. 13, 2024 on Expedia
I enjoyed the variety of food, pleasant staff and connecting with old friends that work at the property.
Comment from Hotel Management
Jan. 14, 2024 by Stuart, Hotel Management
Hello Mr. Stuart.Thank you for choosing Emotions by Hodelpa in the north of our beautiful island for your vacation, we have left a note in your reservation to remind you that changes or requests are subject to availability.Kind regards ,Waldy RosarioCustomer service agent
by A traveller
Posted Jan. 12, 2024 on Expedia
Staff was amazing and the property itself was well kept.
The food was absolutely terrible! It was terrible in the specialty restaurant as well as the buffet. Food wasn't hot in the buffet. Absolutely the worst food at any all inclusive place I've stayed at.
Comment from Hotel Management
Jan. 12, 2024 by Scott, Hotel Management
Hello Mr. Scott.Thank you for choosing Emotions by Hodelpa in the north of our beautiful island for your vacation, thanks for those coments and more for the ones aiming bad experience cause we want to improve everyday so you can have a better stay.Kind regards ,Waldy RosarioCustomer service agent
by A traveller
Posted Jan. 8, 2024 on Expedia
Comment from Hotel Management
Jan. 8, 2024 by Marianela, Hotel Management
HolaGracias por elegir Emotions by Hodelpa Puerto Plata al norte de nuestra bella isla para su estancia, sus opiniones nos ayudan a mejorar continuamente.Saludos Cordiales,Waldy RosarioGuest Service.
