Note fondée sur 203 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Drummondville
Publié le 13 févr. 2023 sur Expedia
Lors de notre arrivée à midi la chambre n’est pas prête , on nous informe qu’elle le sera à 14h.nous allons manger au resto de l’hôtel. A 14h la chambre n’est pas prête , 1H d’attente dans le lobby. On nous donne une chambre en compensation dans le nouvel édifice qui a une belle piscine neuve.
Les options de resto sont limitées.
Accès au parc aquatique gratuitement, idéal avec des enfants.
par un voyageur
Satisfaite
Publié le 29 mars 2019 sur HotelsSitué à 3h d’El Nido et à 1h de Puerto Princesa en van. Très grand complexe hôtelier : mini golf gratuit, 2 piscines, mer, kayak gratuit, parc aquatique gratuit, restaurant. Large choix pour le petit déjeuner. Propose des buffets le soir pour 700/800php. Il n’y a rien autour, tout se fait dans l’hotel. Possible de réserver vans et excursions dans l’hotel. 3/4 jour suffise. Bonne chambre. Climatisation bouillante et sans télécommande. Pas de vrai lit King size. Personnel très gentil.
par un voyageur
Publié le 9 mars 2019 sur Expedia
par un voyageur
Better than I expected
Publié le 11 févr. 2018 sur ExpediaReally good personnel in a peaceful resort with many activities
I recommend this place if you want to have good time in Palawan
par Sabrina
Publié le 6 janv. 2017 sur Hotels
Très bel hôtel et très bon petit déjeuner avec la crêpe station que j'ai adoré
par un voyageur
Publié le 16 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 mars 2024 par The Astoria Palawan Management, Gestion de l’hôtel
Dear Rommel,Thank you for your kind review! We are glad to hear that you enjoyed your stay at Astoria Palawan. We look forward to welcoming you back soon. If there is anything specific you liked about your experience that we can improve upon, please let us know!Always your Astoria,The Astoria Palawan Management
par un voyageur
Publié le 15 mars 2024 sur Expedia
I love the resort concept, the pools, the water park, the breakfast buffet and the entertainment at night. The performers (fire dancers and singers) are all talented but I feel those talents should be showcased more. We could hardly see the performers from the restaurant; maybe a spotlight would have helped or maybe a TV monitor inside the restaurant. Also, the reception people at check in should inform the guests about activities guests can do while staying there, such as entertainment at night at specific time (we kept missing the fire dance because we kept being misinformed), night club ( we stayed for 4 nights and we didn’t know there was one until our last night), water park access and many other pieces of information guests should know at time of checkin.
All the staff are good, everyone gave excellent service.
Commentaires de Gestion de l’hôtel
18 mars 2024 par The Astoria Palawan Management, Gestion de l’hôtel
Dear Ma Corazon,Thank you for your detailed feedback regarding your recent stay at Astoria Palawan. We appreciate your kind words about the resort concept, amenities, and the talent of our performers. We sincerely apologize for any miscommunications or lack of information provided by our reception staff. Your suggestions for improving the visibility of performances and better informing guests about available activities are noted and will be taken into consideration for future enhancements. We are delighted to hear that the staff provided excellent service, and we hope to have the opportunity to welcome you back for an even better experience in the future. Always your Astoria,The Astoria Palawan Management
par un voyageur
Publié le 13 mars 2024 sur Hotels
Hotel itself is clean and staff respectful but it’s 1.5 hrs away from airport..the beach is disgusting with tampons and sewage water noted in the morning low tide. You are at the mercy of the hotels excursions due to increased transport needed to get to destinations. I.e. el nido is 4hrs each way and then factor in your excursion time. It’s a long day. Plus you need to wait til they have at least 6 passengers to book any excursion with them. It’s doable if you’re not on a budget. Breakfast buffet was great. Dinner buffet not so good. Pool is dirty water with sediment floating around. Basically a no go for anyone looking for beach and basking in the sun resort
Commentaires de Gestion de l’hôtel
18 mars 2024 par The Astoria Palawan Management, Gestion de l’hôtel
Dear Maria,Thank you for taking the time to share your feedback regarding your recent stay at Astoria. We sincerely apologize for any inconveniences you experienced during your visit, and we take your comments seriously.We have addressed your concerns with our management team to ensure that the issues you mentioned are promptly and effectively resolved. We understand the importance of maintaining cleanliness and providing a pleasant experience for all our guests. Your comments regarding the beach, transportation, excursions, dinner buffet, and pool have been duly noted, and we will work to improve these areas to enhance the overall guest experience.We value your feedback, and we hope that you will consider giving us another opportunity to exceed your expectations in the future.Always your Astoria,The Astoria Palawan Management
par un voyageur
Astoria Palawan, thank you for a wonderful stay!
Publié le 4 mars 2024 sur HotelsMe and my wife had a wonderful stay at your resort in the end of Febrary. ❤️ We plannned to stay there for two nights, extended it to four, all the last nights of our fantastic stay in Palawan. Everything was perfect, the resort itself, the Staff, the Airport transport, only one hour and ten minutes, so even if the resort is a bit long distance from Puerto Princesa, 60 km, it's no problems to get to and from, either to visit town or reach a plane. 👍 Again, thank you for the wonderful stay together with your fantastic Staff, this was ultimate experience in Palawan. Greetings to all of you from Elvira and Erling Larsen ❤️👍😊😎
Commentaires de Gestion de l’hôtel
18 mars 2024 par The Astoria Palawan Management, Gestion de l’hôtel
Dear Erling Jacob,Thank you so much for sharing your wonderful experience at Astoria Palawan with us. We are delighted to hear that you had such a fantastic stay and that our resort, staff, and services met your expectations. It's always a pleasure to receive such positive feedback.We strive to provide a memorable and seamless experience for all our guests, and we are thrilled to know that we were able to contribute to your ultimate experience in Palawan. Your kind words mean a lot to us, and we will be sure to share them with our team.We hope to welcome you back to Astoria Palawan in the future for another unforgettable stay.Always your Astoria,The Astoria Palawan Management
par un voyageur de Staten Island
Publié le 21 févr. 2024 sur Expedia
Great service, food is great
Commentaires de Gestion de l’hôtel
4 mars 2024 par The Astoria Palawan Management, Gestion de l’hôtel
Dear Violanda,Thank you for your positive feedback on your experience at Astoria! We are thrilled to hear that you enjoyed the service and food. Our team works hard to provide a great dining experience, and it's always rewarding to hear that our efforts are appreciated. We hope to welcome you back soon!Always your Astoria,The Astoria Palawan Management
