Ratings based on 203 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 16, 2024 on Expedia
Comment from Hotel Management
Mar. 18, 2024 by The Astoria Palawan Management, Hotel Management
Dear Rommel,Thank you for your kind review! We are glad to hear that you enjoyed your stay at Astoria Palawan. We look forward to welcoming you back soon. If there is anything specific you liked about your experience that we can improve upon, please let us know!Always your Astoria,The Astoria Palawan Management
by A traveller
Posted Mar. 15, 2024 on Expedia
I love the resort concept, the pools, the water park, the breakfast buffet and the entertainment at night. The performers (fire dancers and singers) are all talented but I feel those talents should be showcased more. We could hardly see the performers from the restaurant; maybe a spotlight would have helped or maybe a TV monitor inside the restaurant. Also, the reception people at check in should inform the guests about activities guests can do while staying there, such as entertainment at night at specific time (we kept missing the fire dance because we kept being misinformed), night club ( we stayed for 4 nights and we didn’t know there was one until our last night), water park access and many other pieces of information guests should know at time of checkin.
All the staff are good, everyone gave excellent service.
Comment from Hotel Management
Mar. 18, 2024 by The Astoria Palawan Management, Hotel Management
Dear Ma Corazon,Thank you for your detailed feedback regarding your recent stay at Astoria Palawan. We appreciate your kind words about the resort concept, amenities, and the talent of our performers. We sincerely apologize for any miscommunications or lack of information provided by our reception staff. Your suggestions for improving the visibility of performances and better informing guests about available activities are noted and will be taken into consideration for future enhancements. We are delighted to hear that the staff provided excellent service, and we hope to have the opportunity to welcome you back for an even better experience in the future. Always your Astoria,The Astoria Palawan Management
by A traveller
Posted Mar. 13, 2024 on Hotels
Hotel itself is clean and staff respectful but it’s 1.5 hrs away from airport..the beach is disgusting with tampons and sewage water noted in the morning low tide. You are at the mercy of the hotels excursions due to increased transport needed to get to destinations. I.e. el nido is 4hrs each way and then factor in your excursion time. It’s a long day. Plus you need to wait til they have at least 6 passengers to book any excursion with them. It’s doable if you’re not on a budget. Breakfast buffet was great. Dinner buffet not so good. Pool is dirty water with sediment floating around. Basically a no go for anyone looking for beach and basking in the sun resort
Comment from Hotel Management
Mar. 18, 2024 by The Astoria Palawan Management, Hotel Management
Dear Maria,Thank you for taking the time to share your feedback regarding your recent stay at Astoria. We sincerely apologize for any inconveniences you experienced during your visit, and we take your comments seriously.We have addressed your concerns with our management team to ensure that the issues you mentioned are promptly and effectively resolved. We understand the importance of maintaining cleanliness and providing a pleasant experience for all our guests. Your comments regarding the beach, transportation, excursions, dinner buffet, and pool have been duly noted, and we will work to improve these areas to enhance the overall guest experience.We value your feedback, and we hope that you will consider giving us another opportunity to exceed your expectations in the future.Always your Astoria,The Astoria Palawan Management
by A traveller from Staten Island
Posted Feb. 21, 2024 on Expedia
Great service, food is great
Comment from Hotel Management
Mar. 4, 2024 by The Astoria Palawan Management, Hotel Management
Dear Violanda,Thank you for your positive feedback on your experience at Astoria! We are thrilled to hear that you enjoyed the service and food. Our team works hard to provide a great dining experience, and it's always rewarding to hear that our efforts are appreciated. We hope to welcome you back soon!Always your Astoria,The Astoria Palawan Management
by A traveller
Posted Feb. 14, 2024 on Expedia
Comment from Hotel Management
Feb. 20, 2024 by The Astoria Palawan Management, Hotel Management
Dear YUKI,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our resort to be amazing! We hope to welcome you back to Astoria Palawan in the future and thank you for choosing to stay with us.Always your Astoria,The Astoria Palawan Management
by A traveller
Posted Jan. 13, 2024 on Expedia
10 star service, wonderful place, thank you very much 😊
Comment from Hotel Management
Feb. 1, 2024 by The Astoria Palawan Management, Hotel Management
Dear Timothy, Thank you so much for your review! We're thrilled to hear that you had such a wonderful experience at Astoria Palawan. Providing exceptional service is our top priority, and we're delighted that we were able to exceed your expectations. We hope to welcome you back soon for another amazing stay!Always your Astoria,The Astoria Palawan Management
by A traveller
Posted Jan. 8, 2024 on Hotels
Comment from Hotel Management
Jan. 10, 2024 by The Astoria Palawan Management, Hotel Management
Dear The-Hiep,Thank you for your review! We are thrilled to hear that you had an unforgettable stay at Astoria Palawan. We take pride in maintaining a clean environment and providing a delicious breakfast for our guests. We appreciate your feedback and hope to welcome you back in the future.Always your Astoria,The Astoria Palawan Management
by A traveller
Posted Dec. 28, 2023 on Hotels
Comment from Hotel Management
Jan. 2, 2024 by The Astoria Palawan Management, Hotel Management
Dear Choonghum,Thank you for your review! We take great pride in providing a clean and beautifully decorated environment for our guests. We appreciate your kind review and hope to welcome you back to Astoria Palawan in the future.Always your Astoria,The Astoria Palawan Management
by A traveller
Posted Dec. 23, 2023 on Expedia
Gorgeously decorated and cleaned to perfection in every corner of the property.
Comment from Hotel Management
Jan. 2, 2024 by The Astoria Palawan Management, Hotel Management
Dear Gabrielle,Thank you for your review! We take great pride in the cleanliness and aesthetics of our property at Astoria Palawan. It's wonderful to hear that you found the decorations and cleanliness to be top-notch. We strive to create a beautiful and inviting environment for our guests, and it's always a pleasure to receive positive feedback. We hope to welcome you back to Astoria Palawan in the future!Always your Astoria,The Astoria Palawan Management
by A traveller
Posted Dec. 17, 2023 on Expedia
Everything was almost excellent, EXCEPT one staff in the check-in area who attended us didn’t make us feel welcome probably because we don’t look rich or fancy. She was like a robot who was just keep talking so fast without ensuring if I hear her with such a noisy environment. She was interacting with me like she doesn’t want me to ask any questions. She just want to send us right away to our room without ensuring if we understand all the things she said. How come this lady works in the front desk but has no passion on what she’s doing???
And it turns out she is the CS Team-leader.
Comment from Hotel Management
Dec. 22, 2023 by The Astoria Palawan Management, Hotel Management
Dear Maez,Thank you for taking the time to share your feedback about your recent stay at Astoria Palawan. We sincerely apologize for the negative experience you had with one of our staff members at the check-in area. This is certainly not the level of service we strive to provide to our guests.We take your comments seriously and will address this matter with the staff member in question to ensure that this behavior is not repeated. We believe in providing a warm and welcoming environment for all our guests, regardless of appearance or background.Please be assured that your feedback will be used as a learning opportunity for our team, and we will work towards improving our customer service standards. We hope that you will give us another chance in the future to provide you with the exceptional experience that we are known for.Thank you once again for bringing this to our attention, and we appreciate your valuable feedback.Always your Astoria,The Astoria Palawan Management
