Ratings based on 388 Guest Reviews
Hear it directly from our travellers
4.9 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 26, 2024 on Expedia
I have stayed at Casa Velas twice now and both time have been great. The staff is very friendly, welcoming and attentive. The property is well maintained and has a nice citrus smell throughout. The food all though a bit limited is really good, I recommend this ceviche vallarta and the chilaquiles. The restaurant staff is amazing, shout out to Avalos for always taking care of me, also Oscar, Jesus and everyone there really. It’s very quite and peaceful if your coming to just relax.
Comment from Hotel Management
Jan. 26, 2024 by Guest Service , Hotel Management
Thank you so much for taking the time to review Grand Velas. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we remain at your service,
by A traveller
Posted Jan. 21, 2024 on Expedia
Casa Velas is a very nice boutique resort closer to the airport and Marina. It's very quiet and safe, security at the gate checks the guests in and out. Room is spacious and well decorated. What makes this resort stand out is its superb service! Hats off to the entire staff at Casa Velas, from the front desk to the shuttle drivers and the servers at the restaurants and poolside. We were really pampered by the staff during our one week stay at Casa Velas.
It's also nice to have options to dine and use the facilities at its sister resorts - the Tau Beach Club and Velas Vallarta, which is only a 3 min shuttle ride. Guests can dine at any restaurant in the three resorts. Food is acceptable for an all inclusive resort but we wish the quality is better for the price we paid. Breakfast at Emiliano is good, lunch and dinner at Tau Beach Club are better.
Special thanks to Velas Vallarta front desk staff. I left my shirt in the ballroom where the Fiesta event was held. Not only the staff found my shirt, they also delivered it to Casa Velas.
Overall, we really enjoyed the stay at Casa Velas. We were fully recharged at the end of our vacation.
Comment from Hotel Management
Feb. 3, 2024 by Guest Service , Hotel Management
Thank you so much for taking the time to review Casa Velas. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we remain at your service,
by A traveller
Posted Jan. 20, 2024 on Expedia
Comment from Hotel Management
Jan. 21, 2024 by Guest Service , Hotel Management
Thank you very much for sharing your rating on your recent stay with us at Casa Velas. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,
by A traveller
Posted Jan. 14, 2024 on Expedia
Comment from Hotel Management
Jan. 15, 2024 by Guest Service , Hotel Management
Thank you very much for sharing your rating on your recent stay with us at Casa Velas. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.
by A traveller
Posted Jan. 7, 2024 on Expedia
Beautiful property, great service, food was delicious…
The fitness center was a little sparse.
Comment from Hotel Management
Jan. 9, 2024 by Guest Service , Hotel Management
Thank you very much for sharing your comments on your recent holiday experience at Casa Velas. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service,
by A traveller from Calgary
Posted Dec. 23, 2023 on Expedia
This is a perfect resort for a couple or smaller group of friends looking to get away to a nice, quiet resort in Puerto Vallarta. Though there is only one main restaurant on the property, it is excellent. There was entertainment every night we were there (a week), but it didn't go on until late hours so not a party place...which was nice for us. The resort pool and vibe is first rate and we enjoyed ending our "beach days" there. Probably the most underrated part of the resort package is the access to the private Tau Beach Club which is included in the all inclusive package. It is a 3 minute shuttle ride and this was normally available almost instantly. We went to the Club everyday and the service, food and drinks were top rate...the team at Tau were excellent, service oriented and very friendly; it was energetic but not too busy at Tau and we were always able to get a cabana. We also had dinner there two nights (lobster both times), including our last night which was at a special sunset table which we really enjoyed. Will definitely return to Casa Velas.
Comment from Hotel Management
Dec. 23, 2023 by Guest Service , Hotel Management
Thank you so much, David, for taking the time to review Casa Velas. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we remain at your service,
by A traveller
Posted Dec. 5, 2023 on Expedia
EVERYTHING about this property and employees is exceptional!
Comment from Hotel Management
Dec. 5, 2023 by Guest Service , Hotel Management
Rebecca, we’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it. We hope that you will return to Casa Velas when you’re back in town for more wonderful vacation experiences. As always, we remain at your service,
by A traveller
Phenomenal
Posted Oct. 27, 2023 on HotelsIncredible service. Didn’t know what to expect but would be back in a heartbeat
Comment from Hotel Management
Oct. 27, 2023 by Guest Service , Hotel Management
Elliott, we’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it. We look forward to seeing you back at Casa Velas in a heartbeat to enjoy more wonderful vacation experiences. As always, we remain at your service.Thank you,
by A traveller from Seattle
Posted Oct. 7, 2023 on Expedia
Amazing service, exceptional grounds and private beach. Delectable food, drinks, spa. Everyone who worked there was an absolute delight. I will return again and again.
Comment from Hotel Management
Oct. 7, 2023 by Guest Service , Hotel Management
Janine, we’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it. We hope that you will return to Casa Velas when you’re back in town for more wonderful vacation experiences. As always, we remain at your service,
by A traveller from Fremont
Posted Sep. 16, 2023 on Expedia
The best part of the stay was the staff and the ambience of the resort! Super friendly attentive staff, luxurious accommodation and beautifully manicured grounds. The turtles in the front of the property was a nice touch. Food was delicious and vegetarian friendly. The pool and the swim up bar were very enjoyable! Felt safe and pampered.
Comment from Hotel Management
Sep. 16, 2023 by Guest Service , Hotel Management
Thank you so much, Arathi, for reserving with us at Casa Velas. You can be assured that we will continue to perform at our best level in order to bring you more unforgettable memories on your next visit to our paradise. As always, we remain at your faithful service,
