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Fiesta Americana Puerto Vallarta All Inclusive & Spa

Property class: 4
4-star beachfront property near Cruise Ship Terminal

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Photo gallery for Fiesta Americana Puerto Vallarta All Inclusive & Spa

Outdoor pool, cabanas (surcharge), pool umbrellas
Property video
Interior detail
Aerial view
Property amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included

Explore the area

View in a map
Av. Francisco Medina Ascencio 2179, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333
  • Place, Plaza Caracol
    ‪2 min walk‬
  • Place, La Isla
    ‪7 min walk‬
  • Place, Hotel Zone Beach
    ‪9 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪7 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Non Smoking, Partial Ocean View

Superior Room, 1 King Bed, Non Smoking, Partial Ocean View

Superior Room, 1 King Bed, Non Smoking, Partial Ocean View

9.0 out of 10
Wonderful
(47 reviews)
  • Partial ocean view
  • 31 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Double Beds, Non Smoking, Partial Ocean View

Minibar, in-room safe, desk, blackout drapes

Superior Room, 2 Double Beds, Non Smoking, Partial Ocean View

9.0 out of 10
Wonderful
(35 reviews)
  • Partial ocean view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Club Room, 1 King Bed, Non Smoking

Outdoor pool, cabanas (surcharge), pool umbrellas

Club Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • Ocean view
  • 39 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Club Room, 2 Double Beds, Non Smoking (Fiesta)

Outdoor pool, cabanas (surcharge), pool umbrellas

Club Room, 2 Double Beds, Non Smoking (Fiesta)

8.6 out of 10
Excellent
(10 reviews)
  • Ocean view
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Family Room, 2 Double Beds, Non Smoking

View from room

Family Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(22 reviews)
  • Partial ocean view
  • 41 sq m
  • Sleeps 6
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

8.4 out of 10
Very good
(29 reviews)
  • Sea view
  • 39 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

8.2 out of 10
Very good
(37 reviews)
  • Ocean view
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Honeymoon Suite

Outdoor pool, cabanas (surcharge), pool umbrellas

Honeymoon Suite

  • Ocean view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Fiesta Club Penthouse, 1 King

Outdoor pool, cabanas (surcharge), pool umbrellas

Fiesta Club Penthouse, 1 King

9.4 out of 10
Exceptional
(9 reviews)
  • Ocean view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Fiesta Club Penthouse, 2 Double

Outdoor pool, cabanas (surcharge), pool umbrellas

Fiesta Club Penthouse, 2 Double

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

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About the area

Puerto Vallarta

Beachside getaway.Your stay at this Hotel Zone property places you within 3 miles (5 km) of Cruise Ship Terminal and Malecon. Playa de los Muertos is within 3 miles (5 km) and Vallarta Adventures is within 9 miles (15 km).

What's nearby

  • Plaza Caracol - 2 min walk - 0.2 km
  • La Isla - 7 min walk - 0.6 km
  • Hotel Zone Beach - 9 min walk - 0.8 km
  • Puerto Mágico - 19 min walk - 1.6 km
  • Playa Las Glorias - 19 min walk - 1.6 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 14 min drive

Restaurants

  • ‪Food Park PV - ‬4 min walk
  • ‪la cevicheria - ‬1 min walk
  • ‪La Leche - ‬1 min walk
  • ‪Deli Express - ‬1 min walk
  • ‪Marranos - ‬4 min walk

About this property

Fiesta Americana Puerto Vallarta All Inclusive & Spa

4-star beachfront property near Cruise Ship Terminal
Fiesta Americana Puerto Vallarta All Inclusive & Spa is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Fiesta Americana Puerto Vallarta All Inclusive & Spa like a complimentary children's club and an outdoor pool.

Free breakfast is served daily. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, a fitness center, and a garden. Self parking is free.

Smoking is allowed in designated areas at this 4-star Puerto Vallarta property.

  • 291 guestrooms or units
  • 9 levels
  • 7 dining venues
  • 4 bars or lounges
  • Meeting rooms
  • 5274 sq ft of conference space
  • 490 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Fiesta Americana Puerto Vallarta All Inclusive & Spa offers 291 accommodations with minibars and safes. Rooms open to balconies. 42-inch Smart televisions come with cable channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Nakawe Spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

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  • All-inclusive
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Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 steps to reach entrance
  • 5 accessible parking spaces
  • Elevator (52 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (39 inches high)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 42-inch smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between 6:00 AM and 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 2088 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 44 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 2088 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 6:00 AM and 11:00 AM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Onsite parties or group events are strictly prohibited.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Americana Fiesta Puerto Vallarta
Americana Puerto Vallarta
Fiesta Americana Hotel Puerto Vallarta
Fiesta Americana Puerto Vallarta
Fiesta Puerto Vallarta
Puerto Vallarta Fiesta
Puerto Vallarta Fiesta Americana
Fiesta Americana Puerto Vallarta Hotel Puerto Vallarta
Fiesta Americana All Inclusive Hotel
Fiesta Americana Puerto Vallarta All Inclusive
Puerto Vallarta Fiesta Americana
Fiesta Americana Puerto Vallarta All Inclusive Spa Hotel
Fiesta Americana Puerto Valla
Fiesta Americana Puerto Vallarta Hotel
Fiesta Americana Puerto Vallarta
Fiesta Americana Puerto Vallarta Hotel All Inclusive
Fiesta Americana Hotel All Inclusive
Hotel Fiesta Americana Puerto Vallarta & Spa Hotel
Fiesta Americana Puerto Vallarta & Spa Hotel Puerto Vallarta
Fiesta Americana Puerto Vallarta All Inclusive Spa Hotel
Fiesta Americana Hotel
Fiesta Americana
Fiesta Americana Puerto Vallarta All Inclusive
Fiesta Americana All Inclusive
Fiesta Americana Puerto Vallarta Spa Hotel All Inclusive
Fiesta Americana Puerto Vallarta Spa Hotel
Fiesta Americana Puerto Vallarta
Fiesta Americana Puerto Vallarta All Inclusive Spa Hotel
Fiesta Americana All Inclusive

Frequently asked questions

How close is Fiesta Americana Puerto Vallarta All Inclusive & Spa to the airport?

Fiesta Americana Puerto Vallarta All Inclusive & Spa is 4.4 mi (14-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.

How much does it cost to stay at Fiesta Americana Puerto Vallarta All Inclusive & Spa?

As of Apr 28, 2026, prices found for a 1-night stay for 2 adults at Fiesta Americana Puerto Vallarta All Inclusive & Spa on May 25, 2026 start from CA $369, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Fiesta Americana Puerto Vallarta All Inclusive & Spa have an airport shuttle?

Fiesta Americana Puerto Vallarta All Inclusive & Spa offers an airport shuttle.

How close is Fiesta Americana Puerto Vallarta All Inclusive & Spa to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Fiesta Americana Puerto Vallarta All Inclusive & Spa offer free breakfast?

Fiesta Americana Puerto Vallarta All Inclusive & Spa offers free buffet breakfast every day from 7 AM to 11:30 AM.

Is there a casino at Fiesta Americana Puerto Vallarta All Inclusive & Spa?

No, there is no casino at this property, but Casino Life The Marine Core Vallarta (2-min drive) and Vallarta Casino (3-min drive) are nearby.

What time is check-in at Fiesta Americana Puerto Vallarta All Inclusive & Spa?

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM. A fee applies for early check-in.

Is there free parking at Fiesta Americana Puerto Vallarta All Inclusive & Spa?

This property offers free self parking.

Does Fiesta Americana Puerto Vallarta All Inclusive & Spa have a pool?

Fiesta Americana Puerto Vallarta All Inclusive & Spa features an outdoor pool and a children's pool.

Does Fiesta Americana Puerto Vallarta All Inclusive & Spa have a restaurant?

There are 7 onsite restaurants, offering options like Mexican cuisine, a poolside location, and ocean views.

Does Fiesta Americana Puerto Vallarta All Inclusive & Spa have a spa?

Pamper yourself with a day at Nakawe Spa, where you can enjoy Ayurvedic treatments, body scrubs, and massages.

How close is Fiesta Americana Puerto Vallarta All Inclusive & Spa to downtown Puerto Vallarta?

Fiesta Americana Puerto Vallarta All Inclusive & Spa is 1.1 mi away from Puerto Vallarta.

Fiesta Americana Puerto Vallarta All Inclusive & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 840 out of 1400 reviews
Rating 8 - Good. 301 out of 1400 reviews
Rating 6 - Okay. 150 out of 1400 reviews
Rating 4 - Poor. 56 out of 1400 reviews
Rating 2 - Terrible. 53 out of 1400 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Faviola Liliana, Bellevue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my experience definitely recommend the spa it was amazing. The over all experiences was great every one was very kind and helpful I would definitely come back here
Stayed 5 nights in Mar 2026

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this resort. The size was perfect. We thought it might be too small, but we ended up loving the size of the resort.
Stayed 5 nights in Dec 2025

10/10 Excellent

Danail, Clarendon Hills

Stayed 6 nights in Jan 2026

10/10 Excellent

Vanja

Liked: Cleanliness
Very good
Stayed 5 nights in Jan 2026

6/10 Okay

Lisa, Sherwood Park

Travelled with family
The pool and staff were great and the grounds were beautiful and well kept. The floors in our room were very dirty and we always had to wear shoes. We always had to find water as there was none in our room
Stayed 6 nights in Nov 2025

8/10 Good

yvonne

Stayed 7 nights in Jan 2026

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
We were very impressed by relaxing vibe at this resort! We loved the beautiful lobby and the friendly staff at check-in. The pool area was beautiful and all the restaurants had beautiful views and great food. We enjoyed the cleanliness of the pool area. Our room was clean, comfortable and spacious. All the restaurants had plenty of delicious options. The breakfast was amazing and we loved the made to order omelettes and fresh fruit. The staff were so welcoming and nice too. We will be back!
Beautiful lobby
Pool area
Stayed 5 nights in Jan 2026

10/10 Excellent

Earlene, Middleton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing
Stayed 7 nights in Jan 2026

8/10 Good

Blaine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff were amazing. Alot of premium brands of alcohol were not available but overall still good. The pool was a fantastic temp and very clean. Aguachile at the Cevicheria was acceptable.
Tortilla soup
Aguachile
Breakfast
Ceasar Salad
Stayed 7 nights in Jan 2026

10/10 Excellent

Valerie

Stayed 4 nights in Jan 2026

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were great, staff was awesome and food was top notch
Stayed 2 nights in Jan 2026

8/10 Good

Diana Lucero Ibarra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great service. Breakfast variety needs improvement, & activities & music.
Stayed 7 nights in Jan 2026

8/10 Good

andeep

Stayed 1 night in Dec 2025

6/10 Okay

jaspreet

Travelled with family
Disliked: Amenities, property conditions & facilities
Rooms are old bathrooms are very old. Not enough restaurants and no lunch or dinner buffet.
Stayed 4 nights in Dec 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 4 nights in Jan 2026

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our 4th time staying there, and it never disappoints. All was GREAT
Stayed 10 nights in Jan 2026

8/10 Good

Florencia E Flores, Arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice
Stayed 5 nights in Jan 2026

6/10 Okay

annette

Travelled with partner
Liked: Staff & service, amenities
Dining options were difficult booking and if u didn’t get reservation there was no place to eat except for paying out of resort great location
Stayed 7 nights in Jan 2026

10/10 Excellent

Maria Lourdes

Liked: Cleanliness, amenities, property conditions & facilities
Our experience at Hotel Fiesta Americana was excellent from beginning to end. From the moment we arrived, every single person made us feel truly special. I would especially like to recognize Housekeeping for going the extra mile and creating a beautiful birthday setup in our room to celebrate my husband’s birthday. It was such a thoughtful and meaningful touch. In the adults-only area, Nacho and Rafa were always incredibly attentive, friendly, and helpful. And the dinner prepared by Victor Reina was absolutely amazing—it truly made the evening a unique and unforgettable moment. Thank you all for such a wonderful experience. We will definitely be returning.
Stayed 4 nights in Jan 2026

6/10 Okay

Shantelle

Stayed 2 nights in Jan 2026

8/10 Good

Kelly

Stayed 6 nights in Jan 2026

2/10 Terrible

Norma

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
La verdad no nos gusto, cuando llegamos nuestro cuarto no estaba limpio. Y luego no tienes acceso a todos los restaurantes y albercas, necesitas pagar 90 dlls mas x dia para poder acceder y eso decia cuando reserve. La comida estaba horrible todo hecho al aventon. Las bebidas de las mas corrientes. El personal el 70 por ciento de las personas no amables
Stayed 4 nights in Jan 2026

10/10 Excellent

Majeedah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonder view, staff, food, drinks and entertainment! It was our first time in Mexico, this was a wonderful introduction, we will visit again and stay here at Fiesta Americana. We were impressed!
Stayed 4 nights in Jan 2026

4/10 Poor

Alesia

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Fiesta Americana Puerto Vallarta was the prettiest resort in the area and the location was great. The food was amazing, especially at La Cevicheria and the breakfast buffet. The service at the restaurants and standard pool areas was also very good, the workers were very nice. Our view from our room was beautiful and there’s flowers planted in front of most of the balconies. Unfortunately, the VIP service was terrible and not worth the extra money we spent. To gain access to most of the facilities (adult pool & hot tub, beach bar), you need to be of Fiesta Club status. However, the VIP service, especially at the adult pool and our personal concierge, ruined our experience. The adult pool only had two waiters and they would forget our orders everyday and would come back half an hour later asking what we ordered again and then would just give us the wrong drinks. We made sure to tip them a lot everyday as well, but this still happened. When you first check into the hotel, they assign you a concierge that forces you to walk around with them for an hour. They knew that we just got back from traveling all day and we were tired, we asked if we could please go to our room and at least change and take off our backpacks but they still forced us to walk with them. One person in our party is disabled and the walk ruined his mobility and experience for the entire trip because the concierge walked too fast and made him take the stairs instead of using the ramps. Don’t get VIP.
shrimp tacos at la cevicheria
Stayed 8 nights in Jan 2026

8/10 Good

Paulina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
clean room, friendly staff, nice beach privacy, not too busy, vip areas
Stayed 6 nights in Jan 2026