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Hacienda Buenaventura Hotel & Mexican Charm

4.0 star property
4-star beach hotel near Cruise Ship Terminal

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Photo gallery for Hacienda Buenaventura Hotel & Mexican Charm

Exterior detail
3 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Exterior
Free beach shuttle, sun loungers, beach umbrellas
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL, 48310
  • Place, Hotel Zone Beach
    ‪3 min walk‬
  • Place, La Isla
    ‪5 min walk‬
  • Place, Cruise Ship Terminal
    ‪9 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪3 min drive‬

Room options

View all photos for Superior Room Two Double Beds

Superior Room Two Double Beds

Superior Room Two Double Beds

8.4 out of 10
Very good
(26 reviews)
  • Garden view
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

Down comforters, in-room safe, iron/ironing board, free rollaway beds

Double Room Standard

  • 35 sq m
  • Sleeps 3

View all photos for Room Standard

Down comforters, in-room safe, iron/ironing board, free rollaway beds

Room Standard

7.4 out of 10
Good
(8 reviews)
  • 35 sq m
  • Sleeps 4

View all photos for Room Standard

Down comforters, in-room safe, iron/ironing board, free rollaway beds

Room Standard

  • 35 sq m
  • Sleeps 2

View all photos for Room Superior with Garden View

Down comforters, in-room safe, iron/ironing board, free rollaway beds

Room Superior with Garden View

  • 44 sq m
  • Sleeps 2

View all photos for Standard King

Standard King

Standard King

8.0 out of 10
Very good
(49 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Triple Room - with a double bed

Standard Triple Room - with a double bed

Standard Triple Room - with a double bed

7.8 out of 10
Good
(35 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior King Bed

Superior King Bed

Superior King Bed

7.6 out of 10
Good
(17 reviews)
  • Garden view
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room Superior with Garden View

Down comforters, in-room safe, iron/ironing board, free rollaway beds

Room Superior with Garden View

  • 44 sq m
  • Sleeps 4

View all photos for Standard Room Two Double Beds

Standard Room Two Double Beds

Standard Room Two Double Beds

7.4 out of 10
Good
(17 reviews)
  • Garden view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Puerto Vallarta

Hotel Zone stay.Within a 10-minute walk of this Hotel Zone hotel, you'll find Bay of Banderas and Cruise Ship Terminal. Puerto Mágico and Hotel Zone Beach are also within half a mile (1 km).

What's nearby

  • Hotel Zone Beach - 3 min walk - 0.3 km
  • La Isla - 5 min walk - 0.5 km
  • Puerto Mágico - 5 min walk - 0.5 km
  • Cruise Ship Terminal - 9 min walk - 0.8 km
  • Plaza Caracol - 14 min walk - 1.2 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 12 min drive

Restaurants

  • ‪Talavera - ‬2 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Le Delice - ‬6 min walk
  • ‪McCarthy’s - ‬5 min walk
  • ‪Seafire Restaurant - ‬7 min walk

About this property

Hacienda Buenaventura Hotel & Mexican Charm

4-star beach hotel near Cruise Ship Terminal
Hacienda Buenaventura Hotel & Mexican Charm is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at Hacienda Buenaventura Hotel & Mexican Charm like an outdoor pool and a children's pool.

There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This Colonial hotel also offers a garden and a terrace.

This 4-star Puerto Vallarta hotel is smoke free.

  • 155 guestrooms or units
  • 3 levels
  • 3 buildings
  • 3 dining venues
  • Meeting rooms
  • Built in 1950
  • Deli
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Hacienda Buenaventura Hotel & Mexican Charm offers 155 accommodations with safes and irons/ironing boards. Beds feature down comforters. 32-inch LED televisions come with digital channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages, hot stone massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including reflexology.

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Property amenities

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free beach shuttle

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Things to do

  • Children's pool
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • 32-inch LED TV with digital channels

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hacienda Buenaventura Hotel & Mexican Charm

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged
  • Spa fee: MXN 3000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
Hacienda Buenaventura Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel & Mexican Charm Hotel
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Mexican Charm All Inclusive
Hacienda Buenaventura Hotel Spa Beach Club
Hacienda Hotel Spa
Hacienda Buenaventura Hotel Mexican Charm
Hacienda Buenaventura Spa Club
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Mexican Charm Puerto Vallarta

Frequently asked questions

How close is Hacienda Buenaventura Hotel & Mexican Charm to the airport?

Hacienda Buenaventura Hotel & Mexican Charm is 3.7 mi (12-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.

How much does it cost to stay at Hacienda Buenaventura Hotel & Mexican Charm?

As of Mar 11, 2026, prices found for a 1-night stay for 2 adults at Hacienda Buenaventura Hotel & Mexican Charm on Mar 26, 2026 start from CA $145, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hacienda Buenaventura Hotel & Mexican Charm have an airport shuttle?

Airport shuttle services are not available at Hacienda Buenaventura Hotel & Mexican Charm.

How close is Hacienda Buenaventura Hotel & Mexican Charm to the beach?

This hotel is a short 5-minute walk from Hotel Zone Beach and 5-minute walk from Playa de Oro. Don't forget your sunscreen!

Does Hacienda Buenaventura Hotel & Mexican Charm offer free breakfast?

Hacienda Buenaventura Hotel & Mexican Charm does not offer free breakfast.

Is there a casino at Hacienda Buenaventura Hotel & Mexican Charm?

No, there is no casino at this hotel, but Vallarta Casino (2-min drive) and Winclub Casino Platinum (3-min drive) are nearby.

What time is check-in at Hacienda Buenaventura Hotel & Mexican Charm?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Hacienda Buenaventura Hotel & Mexican Charm?

Free parking is not available at this hotel.

Does Hacienda Buenaventura Hotel & Mexican Charm have a pool?

Hacienda Buenaventura Hotel & Mexican Charm features an outdoor pool and a children's pool.

Does Hacienda Buenaventura Hotel & Mexican Charm have a restaurant?

There are 3 onsite restaurants, offering options like Mexican cuisine, pool views, and al fresco dining.

Does Hacienda Buenaventura Hotel & Mexican Charm have a spa?

This hotel doesn't have a spa, but it does offer reflexology, deep-tissue massages, and mani/pedis.

How close is Hacienda Buenaventura Hotel & Mexican Charm to downtown Puerto Vallarta?

Hacienda Buenaventura Hotel & Mexican Charm is 1 mi away from Puerto Vallarta.

Hacienda Buenaventura Hotel & Mexican Charm Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 411 out of 1001 reviews
Rating 8 - Good. 273 out of 1001 reviews
Rating 6 - Okay. 153 out of 1001 reviews
Rating 4 - Poor. 93 out of 1001 reviews
Rating 2 - Terrible. 71 out of 1001 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Gary

Stayed 1 night in Dec 2025

8/10 Good

Cynthia

Stayed 2 nights in Nov 2025

10/10 Excellent

Alma

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
A true Mexican gem... especially staff...a great location....good food and drinks...perfect atmosphere... comfortable and clean rooms...such great value for a winter getaway ..
Stayed 3 nights in Nov 2025

8/10 Good

Augusto

Stayed 3 nights in Nov 2025

10/10 Excellent

Sofia

Stayed 2 nights in Nov 2025

10/10 Excellent

Giovinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2025

8/10 Good

Kelowna Lynnor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff makes this place special. Grounds are well kept, pool is amazing. Buffet well stocked with something for everyone.
Stayed 7 nights in Nov 2025

2/10 Terrible

Irene

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was dirty. . The fold was horrible, nothing fresh. Flys, and bugs on the food.
Stayed 4 nights in Nov 2025

10/10 Excellent

Mayra

Stayed 4 nights in Nov 2025

10/10 Excellent

Elvira Elizabeth

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great place to stay. Staff is very nice and friendly. Carlos at the pool site. Great job
Stayed 8 nights in Nov 2025

10/10 Excellent

Roman

Travelled with family and small children
Liked: Cleanliness, staff & service
Close to a wonderful beach, good service, all inclusive, rooms need renovation
Stayed 7 nights in Nov 2025

8/10 Good

Patrick Wesley, Kelowna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff were great, food was good, pool was the best.
Stayed 7 nights in Nov 2025

8/10 Good

VIKTOR

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Nov 2025

10/10 Excellent

Dina

Liked: Cleanliness
Perfect as always
Stayed 2 nights in Nov 2025

6/10 Okay

Gerardo

Travelled with group
Liked: Staff & service
Older building, rooms, and specifically the bathroom and shower area could benefit from an upgrade. The room smelled damp and humid. Staff switched our room to one that did not smell humid. The staff was amazing and friendly. Food was ok many needed better flavor as some were flavorless. Our friend ordered an octopus and it was hard & chewy like a gummy bear.
Stayed 3 nights in Nov 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities
All was awesome!
Stayed 2 nights in Nov 2025

10/10 Excellent

Yesenia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Oct 2025

6/10 Okay

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s old. So. “Traditional”. The “timeshare” type presentation is a thing. So decide for yourself. Communication isn’t the best. We asked for late check out a few times and then was told no and then when we went to check out at noon they said “ you can stay in one room (we had two) until one”. Let’s all be on the same page. It’s frustrating.
Stayed 5 nights in Nov 2025

8/10 Good

Sheldon R

Liked: Cleanliness
Its a 3 star resort with a 10 star staff. The people made my stay!!!!
Stayed 6 nights in Nov 2025

4/10 Poor

Shari-Lee, Port Alberni

Travelled with family
Disliked: Amenities, property conditions & facilities
First room was on 3 rd floor, with no wifi. Second room had the worst mold smell ever, plus shower drain was clogged and flooded the room, the safe was broken and the AC cut out They charged me an extra $450. USD to move to another room 3rd room was nicer. Food was recycled , if we had it one night we ate it incorporated into other dishes for a couple days after. The beach was awful, a small strip down an ally where you are accosted by at least 30 different venders, the water was so rough there I tried to swim, got knocked down and couldn’t get back up without two strangers help The pool was ok first thing in the morning but by noon it was a human cess pool, crap that looked like vomit floating on the surface and when we swam clumps of human hair would get caught up in our fingers, just GROSS! I’m typing on my iPad but I am going to complain to Expedia.ca and I have pics on my phone to back it up. Also False advertising, was told there’s a games room with pool table etc. NOT, also a weight/ exercise room …does not exist, it’s a lie, I am so disappointed, this was a very important trip and it was ruined by a shoddy outdated dilapidated place. The final straw was the last day, I had a put in a request the night before for a porter to help with our bags…we waited and waited , finally struggled with them ourselves ( two little old ladies) up and down stairs etc…. Terrible service, would Never recommend to anyone I liked.
Stayed 15 nights in Oct 2025

4/10 Poor

Maria

Stayed 1 night in Nov 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, property conditions & facilities
The Room was clean but very noisy until 11 pm WiFi is weak in the rooms. They refilled the liquor bottles and I suspect water added. They reuse the plastic drink cups and I saw the staff giving the a quick rinse. Bring your own cup. Food was okay. Overall for the price it wasn’t bad. Staff was excellent
Stayed 4 nights in Nov 2025

10/10 Excellent

Oleksandra

Liked: Cleanliness, amenities, property conditions & facilities
Everyone was so nice there, the garden is beautiful, I loved this place! Lots of Mexican families staying there so the stuff speaks mostly Spanish, be prepared to use lots of google translator if your requests are complex. Highly recommend this place if you’re looking for something affordable and want to experience an authentic Mexican hacienda.
Stayed 6 nights in Nov 2025

10/10 Excellent

Bindhu

Liked: Cleanliness, amenities
The place
Stayed 4 nights in Nov 2025

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly
Stayed 3 nights in Nov 2025