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"Love the property, beautiful. Drink prices way too high! " More

By a verified traveller on Sun 30 Apr 2023

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Hotel Description

3.5-star beachfront resort near Playa de los Muertos

On the beach

Your stay at this Hotel Zone resort places you within 3 miles (5 km) of Cruise Ship Terminal and Malecon. La Isla and Plaza Caracol are also within half a mile (1 km).

Poolside dining

4 restaurants, 2 outdoor pools, and 2 spa tubs are among this resort's featured amenities. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Superior Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max
CA $177* Per night/room 8 Apr. - 9 Apr.

Superior One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Two Bed Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Villa del Palmar Beach Resort and Spa, Puerto Vallarta ratings based on 16 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Villa del Palmar Beach Resort and Spa, Puerto Vallarta

Everyone (9) Couples (2) Family (3)
2 out of 5
When we book the things we bought in our package was very hard to get.

Posted by on 3 Mar. 2024

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Comment from Hotel Management

4 Mar. 2024 by General Manager

Dear Mark, We are sorry to hear that your stay was not as good as you had hoped.We take note of your comments and will take them into account to provide a better experience for our guests. Thank you for your feedback.Sincerely,Mauricio Quezada General ManagerVilla del Palmar Beach Resort & Spa, Puerto Vallarta

2 out of 5
After booking a room, the hotel would not honor our booking for the room bed combination that was paid for. When we asked to be moved we were told that they were full and our only option was to pay more or stay in. The room they had, or maybe later in our stay they could find another room, but there was no guarantee. Staff was vey dishonest and not helpful at all

Posted by on 2 Mar. 2024

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Comment from Hotel Management

4 Mar. 2024 by General Manager

Dear Michael, I appreciate the time you took to share your experience with us.I am very sorry to learn that your recent visit didnt go as expected. Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event.We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

1 out of 5
For an older resort it was ok! Dining options where good .there was a mixup with my inclusive reservation but was taken care of. Room was promised to be ready when we got there but was not. Went to an time share representative when we declined Alma was extremely rude and would not walk us out to our taxi.. Hotel management needs to go through Pool hours should be longer!

Posted by on 19 Aug. 2023

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Comment from Hotel Management

21 Aug. 2023 by General Manager

Dear Llona, Thank you for taking the time to share your comments with us and for trusting in us to spend your vacation.It is very important for us to know the areas that we need to improve. You can be sure that your comments will be taken into consideration, and we will act in a timely manner to prevent this from happening again. It would be an honor to have the opportunity to host you again.Kind regards,

5 out of 5
Love the property, beautiful. Drink prices way too high!

Posted by on 30 Apr. 2023

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Comment from Hotel Management

4 May 2023 by General Manager

Dear Susan, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta. It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you our sincere hospitality on your next visit! Warm regards,

2 out of 5

Posted by on 28 Mar. 2023

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Comment from Hotel Management

17 Apr. 2023 by Gerente General

Estimada Marizol, Agradezco su valoración, La tomaremos en cuenta, Saludos Cordiales,

5 out of 5
It was comfortable and just nice amenities. Clean too.

Posted by on 23 Mar. 2023

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Comment from Hotel Management

23 Mar. 2023 by General Manager

Dear Fred, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us.I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep our guests satisfaction as high as possible. It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you again our sincere hospitality on your next visit. Sincerely,

3 out of 5

Posted by , from AVON on 18 Mar. 2023

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Comment from Hotel Management

17 Apr. 2023 by General Manager

Dear Corinne, I am sorry that your vacation didn't go as expected, we will take matter into consideration on the issue you have mentioned in order to improve our service. We hope you could give us the opportunity of hosting you at Villa del Palmar Puerto Vallarta.Best regards, General Manager

4 out of 5

Posted by on 10 Jan. 2023

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Comment from Hotel Management

11 Jan. 2023 by Gerente General

Estimada Maria, Muchas gracias por sus valiosos comentarios y por confiar en Villa del Palmar Puerto Vallarta.Es de suma satisfacción para nosotros saber que ha disfrutado su estancia en el hotel, desde sus instalaciones hasta el servicio de nuestros colaboradores que cuidan cada detalle para brindarle una experiencia inolvidable.Saludos cordiales,Gerente General

5 out of 5
Daniel was great and moved us to a different room with ocean view in front of the pool and center stage so for us the internment was right in front Cons_ the first room we got had some issues that were not quickly resolved, their meal and drink prices are very expensive if you don’t get the all inclusive Package. Over all we had a great time and will go back soon

Posted by on 24 Nov. 2022

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Comment from Hotel Management

25 Nov. 2022 by General Manager

Dear Leonel, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us.I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep our guests satisfaction as high as possible. It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you again our sincere hospitality on your next visit. Kind regards,General Manager

4 out of 5
The resort was nice, great location. About a 8 minute drive to El Malecón. We arrived at 7:30am and they had a hospitality room for us to use while our room was ready. Pool area was really nice, the beach was clean and had a great view. Did not care for the overpriced food items and the fact that they did not provide drinking water unless you purchased the all inclusive package. Every other hotel I have stayed at in Mexico have always provided bottle water every day since our water in Mexico is not safe. I also dislike the fact that our room came with a kitchen and living room but the maid service refused to pick up anything that was food related or clean up the stovetop per their rules unless food was purchase in their restaurants or food market. Beware of their time share tactics. $34,000 package. Only good thing about that was they do honor the spa coupons and free transportation to the airport if you listen to their 1.5 hour tour at their more expensive sister property in Nuevo Nayarit. Also did not appreciate their added "tip" to every bill because it turns out is not an actual tip, it's a service fee the hotel gets to keep. They should word that accordingly. A tip is clearly for the staff not meant for the hotel to keep.

Posted by on 29 Aug. 2022

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Comment from Hotel Management

24 Oct. 2022 by General Manager

Dear Sandra, I appreciate the time you took to share your experience with us.I am very sorry to learn that your recent visit didnt go as expected. Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event.We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards,General Manager

About the Villa del Palmar Beach Resort and Spa, Puerto Vallarta

Location Blvd Francisco Medina Ascencio Km 2.5, Puerto Vallarta, 48333

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • All non-motorized water sports included
  • Fitness facilities included
  • Tennis included
  • Premium food items not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Room service during certain hours
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Surcharge for premium or imported non-alcoholic beverages
  • Limited meals offered through room service
  • All available beverages included
  • Scuba diving lessons not included
  • Windsurfing equipment not included
  • Sailboats not included
  • Snorkeling gear not included
  • Tennis rackets not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Minibar beverages - restrictions apply

Property Features

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Villa del Palmar Beach Resort and Spa, Puerto Vallarta for summer fun including 2 outdoor swimming pools, a complimentary children's club, and a children's pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces. This beach resort also offers a garden and a terrace. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Puerto Vallarta resort.

  • 395 guestrooms or units
  • 8 levels
  • 7 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Built in 1986
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Villa del Palmar Beach Resort and Spa, Puerto Vallarta offers 395 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Televisions come with premium cable channels. Accommodations at this 3.5-star resort have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room kitchen
  • Private balcony or patio (furnished)
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique decor
  • Wardrobe or closet

Food & Drink

The Market - This beachfront seafood restaurant specializes in seafood and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.

El Patron - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

La Trattoria - This poolside restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Yashinoki - This poolside sushi bar specializes in Japanese cuisine and serves dinner only. Open daily.

A complimentary grocery shopping service is offered and guests can order late night fare from room service (during limited hours).

Spa Services

  • Massages on beach

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:30 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes window guards in each accommodation. Cashless payment methods are available for all transactions.

  • No rollaway/extra beds available
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 1000 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palmar Beach
  • Villa del Palmar Beach Resort Spa Puerto Vallarta
  • Palmar Spa, Puerto Vallarta
  • Villa del Palmar Beach Resort Spa Puerto Vallarta
  • Villa del Palmar Beach Resort and Spa, Puerto Vallarta Resort

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.