Note fondée sur 923 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 mars 2023 sur Expedia
Commentaires de Gestion de l’hôtel
14 avr. 2023 par Pilar Tapia-Caamano | General Manager, Gestion de l’hôtel
Hello Catherine,We appreciate your time to rate your experience at Hilton Vallarta Riviera, your opinion is important to us, as it helps more users to get to know us better, we are honored to know that you have enjoyed your stay along our amenities and service of our valuable Team Members.We look forward to welcoming you on your next visit to Puerto Vallarta and continuing to share memorable experiences.Pilar Tapia-CaamanoGeneral ManagerHilton Vallarta Riviera All-Inclusive Resort
par un voyageur de Elk Grove
Publié le 23 févr. 2024 sur Expedia
Nice hotel. Great food options but you need to make reservations for restaurants upon arrival which could be hard to get. Only 2 pools. Beautiful views. Ocean access. Close to downtown. The children/kidsclub needs to update their availability - kids under 3 can only go before 11am which is so hard during vacation, by the time you wake up and eat it’s already 11am. Liked the night activities offered. Would recommend.
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Beatriz G., Gestion de l’hôtel
Dear Ms. Da Silva, We are grateful to have been chosen by you as your recent vacation destination. We are glad to hear your stay has been pleasant and you've had a wonderful time with us!We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta!Best wishes, Hilton Vallarta Riviera All inclusive Resort.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Firstly, I will say that the location and hotel are in a beautiful spot. The staff was excellent. I did expect more from the food. The buffet was very average but what was most disappointing were the specialty restaurants. Hilton really needs to up their game here. The spaces were vey nice but the food was pedestrian. The Steak restaurant served the toughest piece of steak I have ever had and the Mexican restaurant was a complete joke when it came to food. Please don't get me started on the 24/7 room service food. That was the poorest excuse for a pizza I have ever tried. Hilton...Improve your food!
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Beatriz G., Gestion de l’hôtel
Dear Bandura family, We are grateful to have been chosen by you as your recent vacation destination. Thank you for your kind response and valuable comments about your recent stay. We will address these observations with our Chefs and Food leaders to improve the culinary choices. We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta in the future. Best wishes, Hilton Vallarta Riviera All-Inclusive Resort.
par un voyageur
Publié le 20 févr. 2024 sur Expedia
The staff is very slow. There aren't as customer centric as you might expect at a resort like this. Booking restaurants is a chore and good luck getting them on the phone. Getting special requests for birthdays etc aren't always met with smooth reception, they look like they begrudgingly help you. Beautiful property though.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Beatriz G., Gestion de l’hôtel
Dear Naman, We are grateful to have been chosen by you as your recent vacation destination. Thank you for your kind response and valuable comments about your recent stay. We will address these observations in the areas involved to improve the stay experience. We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta in the future. Best wishes, Hilton Vallarta Riviera All-Inclusive Resort.
par un voyageur de BRODHEAD
Publié le 19 févr. 2024 sur Expedia
Property restaurants and bars were closed at times. Sushi bar was closed two out of the 7 nights there. They required reservations at the steak house and they would turn people away without them even when the restaurant was maybe half full. The other restaurants they would tell you its a 50 min wait and you could the place was not busy. Buffet opens at 7am but much of the food wasnt ready until 730 must be a bacon shortage as they would bring one plate of bacon out every 20-30 mins. The staff in the restaurants and around the pool was excellent particularly Martin and Jose.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Beatriz G., Gestion de l’hôtel
Dear Heller family, We are grateful to have been chosen by you as your recent vacation destination. Thank you for your kind response and valuable comments about your recent stay. We will address these observations to our Restaurant's head to improve the stay experience and culinary options in the future. We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta in the future. Best wishes, Hilton Vallarta Riviera All-Inclusive Resort.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Tv channels were limited to about 10. Call ed for service, never remedied. Kids pool was chilly all week. Not enough coffee pods in the room. Nice servers everywhere. Very good.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Beatriz G., Gestion de l’hôtel
Dear Kilby family, We are grateful to have been chosen by you as your recent vacation destination. Thank you for your kind response and valuable comments about your recent stay. We will address these observations in the areas involved to improve the stay experience. We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta in the future. Best wishes, Hilton Vallarta Riviera All-Inclusive Resort.
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Muy bonita playa buen servicio excelente comida
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Beatriz G., Gestion de l’hôtel
Estimado Sr. Ruiz, Es un honor y un placer saber que su reciente estadía ha sido de su agrado. Agradecemos sus comentarios y observaciones en puntos de mejora, tenga por seguro que su apreciación es muy valiosa para nosotros, y trabajaremos en la mejora de estas áreas. Les esperamos en un futuro próximo para crear nuevas experiencias memorables en nuestro paraíso en Puerto Vallarta. Hilton Vallarta Riviera All Inclusive Resort
par un voyageur
Publié le 15 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Beatriz G., Gestion de l’hôtel
Dear Guest, We are grateful to have been chosen by you as your recent vacation destination. We are glad to hear your stay has been pleasant and you've had a wonderful time with us!We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta!Best wishes, Hilton Vallarta Riviera All inclusive Resort.
par un voyageur
Publié le 14 févr. 2024 sur Expedia
The property is exceptionally unique with oceanfront facing rooms. The hotel is an excellent place for people with mobility issues as all the restaurants, pools, and even the beach are easily accessible. The food is of high quality; although the buffet doesn’t offer a wide variety, even picky eaters will find something enjoyable. During our 4-night stay, we dined at the steakhouse and the Italian restaurant, both of which served very decent meals. Lastly, the staff and entertainment crew are outstanding, going above and beyond to ensure every guest feels special and receives excellent customer service. A special shout-out to Brenda, who greeted us by name every day and ensured our lunch experience was exceptional. Also, a special shout-out to Alan; what a hardworking guy! Hilton should give all their staff special recognition.
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Beatriz G., Gestion de l’hôtel
Dea Akopyan family,We are grateful to have been chosen by you as your recent vacation destination. We are glad to hear your stay has been pleasant and you've had a wonderful time with us!We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta!Best wishes, Hilton Vallarta Riviera All inclusive Resort.
par un voyageur
Publié le 12 févr. 2024 sur Expedia
The location is great, about a 5 minute taxi ride from downtown. Food options were not the best. Breakfast buffet had limited options and did not change in the 4 days we stayed here. Very noisy mornings if you are the type of person that likes to sleep in. Staff overall were very friendly.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Beatriz G., Gestion de l’hôtel
Dear Arambula family, We are grateful to have been chosen by you as your recent vacation destination. We are glad to hear your stay has been pleasant and you've had a wonderful time with us!We will be honored to welcome you soon, pamper you, and create more memorable experiences in our Paradise in Puerto Vallarta!Best wishes, Hilton Vallarta Riviera All inclusive Resort.
