See all properties

Krystal Vallarta

3.5 star property
Beachfront hotel near Cruise Ship Terminal

Choose dates to view prices

Photo gallery for Krystal Vallarta

In-room safe, laptop workspace, blackout drapes, iron/ironing board
Property entrance
Deluxe Room, Sea View | View from room
In-room safe, laptop workspace, blackout drapes, iron/ironing board
Reception

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • All-inclusive
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Avenida Francisco Medina Ascencion S\/N, Puerto Vallarta, JAL, 48300, México, Puerto Vallarta, JAL, 48300
  • Place, Hotel Zone Beach
    ‪3 min walk‬
  • Place, Puerto Mágico
    ‪3 min walk‬
  • Place, Cruise Ship Terminal
    ‪7 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Room, Garden View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room, Garden View

7.8 out of 10
Good
(27 reviews)
  • Garden view
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Mountain View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, Mountain View

7.0 out of 10
Good
(4 reviews)
  • Mountain view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, Sea View

7.0 out of 10
Good
(16 reviews)
  • Sea view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe with Mountain View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Double Room Deluxe with Mountain View

  • 40 sq m
  • Sleeps 4

View all photos for Double Room Deluxe with Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Double Room Deluxe with Sea View

  • 40 sq m
  • Sleeps 4

View all photos for Standard Room, Ocean View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room, Ocean View

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard with Garden View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Room Standard with Garden View

  • 40 sq m
  • Sleeps 2

View all photos for Room Standard with Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Room Standard with Sea View

  • 40 sq m
  • Sleeps 2

View all photos for Room Deluxe with Mountain View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Room Deluxe with Mountain View

  • 40 sq m
  • Sleeps 2

View all photos for Room Deluxe with Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Room Deluxe with Sea View

  • 40 sq m
  • Sleeps 2

View all photos for Standard Room, 1 King Bed, Garden View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Garden View

8.0 out of 10
Very good
(33 reviews)
  • Garden view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ocean View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Ocean View

  • Ocean view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Mountain View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed, Mountain View

  • Mountain view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed, Sea View

7.2 out of 10
Good
(24 reviews)
  • Sea view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Resort View

Superior Room, 1 King Bed, Resort View

Superior Room, 1 King Bed, Resort View

  • Resort view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Resort View

Superior Room, Resort View

Superior Room, Resort View

  • Resort view
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Ocean View

Superior Room, Ocean View

Superior Room, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard with Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Double Room Standard with Sea View

  • 40 sq m
  • Sleeps 4

View all photos for Double Room Standard with Garden View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Double Room Standard with Garden View

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 4

You may also like

Ad
Outdoor pool

Holiday Inn Express Puerto Vallarta by IHG

Puerto Vallarta
  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.6 out of 5, Wonderful, 1,801 reviews
The price is CA $126
CA $152 total
includes taxes & fees
Feb 6 - Feb 7
Holiday Inn Express Puerto Vallarta by IHG

About the area

Puerto Vallarta

On the beach.Within a 10-minute walk of this Hotel Zone hotel, you'll find Bay of Banderas and Cruise Ship Terminal. Hotel Zone Beach and Playa de Oro are also within half a mile (1 km).

What's nearby

  • Hotel Zone Beach - 3 min walk - 0.3 km
  • Puerto Mágico - 3 min walk - 0.3 km
  • Cruise Ship Terminal - 7 min walk - 0.6 km
  • Cruise Ship Pier - 7 min walk - 0.6 km
  • La Isla - 9 min walk - 0.8 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 13 min drive

Restaurants

  • ‪Talavera - ‬2 min walk
  • ‪El Bucanero - ‬9 min walk
  • ‪La Choperia - ‬4 min walk
  • ‪La Catrina Alta Cocina Mexicana - ‬6 min walk
  • ‪McCarthy’s - ‬7 min walk

About this property

Krystal Vallarta

Beachfront hotel near Cruise Ship Terminal
Some rates at Krystal Vallarta are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Krystal Vallarta for summer fun including 3 outdoor swimming pools, a complimentary children's club, and a playground.

There are 3 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. Public spaces have free WiFi. You'll have access to the outdoor pool at a partner property. For a fee, parking is available.

This Colonial Puerto Vallarta hotel is smoke free.

  • 388 guestrooms or units
  • 3 dining venues
  • 2 bars or lounges
  • 3600 sq ft of conference space
  • 334 sq m of conference space
  • Karaoke
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
Krystal Vallarta offers 388 accommodations with safes and complimentary bottled water. 42-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Similar properties

On the beach
Krystal Vallarta - All Inclusive
  • Pool
  • All-inclusive
  • Waterslide
  • Free WiFi
3.4 out of 5, 874 reviews
The price is CA $312
CA $378 total
includes taxes & fees
Mar 1 - Mar 2
Krystal Vallarta - All Inclusive

Property amenities

Family friendly

  • 3 outdoor pools
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 50 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 450 to 450 for adults and MXN 250 to 250 for children
  • 2 bars/lounges
  • 3 restaurants
  • A beach bar

Things to do

  • 3 outdoor pools
  • Beach yoga
  • Free children's club
  • Gym
  • Karaoke
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 42-inch smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Vallarta

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 450 to 450 for adults, and MXN 250 to 250 for children
  • Self parking fee: MXN 50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

We should mention

  • Pool access available from 9:00 AM to 6:00 PM.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Hotel
Krystal Hotel Vallarta
Krystal Vallarta
Krystal Hotel Puerto Vallarta
Krystal Puerto Vallarta Hotel Puerto Vallarta
Krystal Resort Puerto Vallarta
Nh Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Nh Krystal Vallarta
Krystal Vallarta Hotel
Krystal Vallarta Resort
Krystal Resort
Krystal Vallarta Hotel
Krystal Vallarta Puerto Vallarta
Krystal Vallarta Hotel Puerto Vallarta

Krystal Vallarta Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 332 out of 1008 reviews
Rating 8 - Good. 229 out of 1008 reviews
Rating 6 - Okay. 188 out of 1008 reviews
Rating 4 - Poor. 127 out of 1008 reviews
Rating 2 - Terrible. 132 out of 1008 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

jesenia

Travelled with family and small children
Liked: Cleanliness, amenities
We liked the clean room and view and the staff were friendly.
view from our room from floor 11
Stayed 2 nights in Oct 2025

2/10 Terrible

esmeralda, moreno valley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water! They don’t answer their phones if needed! They say they have three pools they only have one crowded small pool!
Stayed 1 night in Oct 2025

10/10 Excellent

Mariana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing! So close to the beach and had an amazing view if you chose the sea view room, the staff are all so kind and greet you every time they even walk by you! Will definitely be staying here again.
Sea view room
Stayed 2 nights in Oct 2025

2/10 Terrible

Jamie

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We visited August of this yr (2025). The outside of the hotel looks old. The front desk staff speaks very little English & not that friendly imo. They also will bug you about attending a “presentation” to convince you to spend more money I’m guessing on a timeshare. The grounds are Old! They have these bungalows on The property that look like could be a cute secluded get away but they look old as well. Our room was in a separate building from the entry of the hotel .. you have to walk outside & down a bumpy path so if you have nice luggage keep it at home! This building was weird .. it was just really empty & not inviting like it was once a nice environment but now just forgotten. Our room reminded me of being back home at one of our beach getaways. Very underwhelming. We had a balcony view of building tops & the street. Fine bc we didn’t pay for an ocean view. Our sink had a leak that if you didn’t turn the handle just right it would leak from base of the faucet. Safe did not work but someone FINALLY came to fix it. The phone never worked & never was fixed. Their buffet food was subpar & expensive. They kept the desserts open so flies were all over them & there was a weird smell in the dinning area. Glad we didn’t pay for the food to be included bc one day it was closed the entire day for construction. The ocean view from the beach was beautiful but their pool is small & not conducive for the amount of people who stay there so it was crowded. Stay at their sister property!
Stayed 3 nights in Aug 2025

4/10 Poor

esmeralda, moreno valley

Travelled with partner
Disliked: Amenities, property conditions & facilities
Bad experience no hot water to shower! They say they have 3 pools and they only had one functioning and very dirty! I will never stay here again!
Stayed 1 night in Oct 2025

8/10 Good

Julio

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and comfortable, but the pool is small and crowded. The beach is rocky and has a few chairs. If you book through Expedia you will get a different bracelet and the Staff may try to charge you for breakfast eve though it was included with your reservation. This was very annoying.
Stayed 2 nights in Oct 2025

2/10 Terrible

david

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not suitable for humanity.

If it were not for a struggling wait staff, this place should be prepped for a teardown. One of the two hotel elevators broke down and remained that way for half of my one-week stay. During the day, the majority of the other one was loaded to more than double its maximum allowable capacity. There was no place for people to sit in the expansive lobby area despite having a bar to serve drinks. Noisy and crowded with construction work. The price for food and drinks was exorbitant.
Stayed 7 nights in Oct 2025

10/10 Excellent

Silvestre, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved this place
Stayed 3 nights in Oct 2025

6/10 Okay

Sean

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
We had what could have been a lovely evening completely soured by the behavior of the head waiter. Instead of doing his actual job, he decided it was appropriate to ask my partner to play chess with him and then told her she “needs to make friends” (with him) if she ever wants to come back and stay for free. That is not charming, it’s inappropriate flirting and unprofessional. When you go to a restaurant, you expect attentive service, not some bizarre attempt at recruiting personal “friends” from the guests. This kind of behavior puts people in an uncomfortable position and crosses boundaries that should never be crossed in hospitality. A head waiter should be creating a welcoming, respectful environment — not turning the dining room into his own playground for awkward advances. Based on this experience, I would strongly caution anyone, especially women, about the way staff conduct themselves here.
View from deluxe room tower ocean view
Stayed 5 nights in Oct 2025

10/10 Excellent

Angelica

Stayed 3 nights in Sep 2025

10/10 Excellent

Adam

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Seems they do their best to provide a good hotel experience at a very low level facility. It’s not a wanna return to stay place sorry to say. The food/restaurant options are at best cafeteria type dining experience. The staff are attentive and try to help hotel guests as best as they can. Overall, it is not a place I’d return to stay.
Stayed 4 nights in Aug 2025

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities
We were there for the SKIF karate. The buffets were not very diverse and the cost of 430 pesos per person each meal was definitely not worth it
Stayed 4 nights in Aug 2025

10/10 Excellent

Heyvar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a great hotel to stay in
Stayed 1 night in Feb 2025

6/10 Okay

b w

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Maria S

Liked: Amenities
X
Stayed 2 nights in Aug 2025

4/10 Poor

Ramon

Liked: Cleanliness
Disliked: Staff & service
Not ok! They entered my room while I was away after I checked it, in the evening, whith a Do Not Disturbe sign
Stayed 2 nights in Jul 2025

6/10 Okay

Ramon

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Sounded great, but not as planned

Great room, nice area on the 15th floor, but ad said overlooking gardens, no gardens, just construction! Cranes, men running around, overall disarray, some areas not accessible. No benches in lobby or wait areas, all open to heat and mosquitoes
Stayed 1 night in Jul 2025

4/10 Poor

ALEXIS MARLENE

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Hi, I stayed here for with my boyfriend for our summer vacation, and we were the ONLY Americans in the whole resort/hotel, It was all local people. Partying went on till 1AM, the rooms was dirty when arriving, the paint from the ceiling was falling apart in the shower, the toilet seat was broken, the bathroom vent was leaking water all over the place, and shower didn’t drain, nor bathroom sink. Just be aware black mold was everywhere, and the resort/hotel is DEFINITELY not what the pictures show online.
Stayed 5 nights in Jul 2025

8/10 Good

Bryce, Pincher Creek

Stayed 1 night in Jul 2025

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

2/10 Terrible

Erika C, Santa Paula

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Unfortunately our experience at Krystal Vallarta was not a good one. We had previously stayed at this hotel in 2019 and had a great experience (booked 4 rooms), so decided to book again. Our family booked a total of 7 rooms this time around and right from the beginning, we started experiencing issues. We got locked out of 4 rooms, keys wouldn’t work, shower and sink in one room overflowed, air conditioner in one room wasn’t working, safe wouldn’t open in another room and we couldn’t access money. Hotel sold part of their property which included a huge part of their biggest pool and we weren’t made aware that construction would be going on everyday, starting early in the morning 8am. When we went to hang out at the pool, we were greeted with a family of 35 that took over entire pool area and was full on having a volleyball match with no consideration for any of us other guests. Balls were flying left and right, hitting and splashing others and the family never once apologized. There was no hotel staff at pools keeping order, so everyone was pretty much doing whatever they wanted. This same family of 35, was gathering in rooms (multiple floors), having parties very late into the night/early morning, making lots of noise. Definitely not the experience we were hoping to have and must say, won’t be staying here ever again .
Stayed 10 nights in Jun 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Joel

Travelled with family
Adequate
Stayed 1 night in Jun 2025

2/10 Terrible

Ricardo

Disliked: Property conditions & facilities
I liked the customer service. I hated the downsizing of resort. The elimination of 1 pool , restaurant, bar and other amenities. Very poor communication with public. I felt decieved. Only 1 restaurant in service. The same menu all day. Pitiful. I won't go anymore. I believe this resort is going to be a at best 1 star huge motel. I wish it weren't true.
Stayed 2 nights in Jun 2025

8/10 Good

Howard

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Sketchy maid service, had to wait till afternoon to have out room serviced.
Stayed 5 nights in Mar 2025