Note fondée sur 225 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,0 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2023 par Rahul Panwar General Manage, Gestion de l’hôtel
Dear Guest,Thank you very much for sparing your valuable time to review us with a positive feedback.We look forward to welcome you back.Warm Regards,Rahul PanwarGeneral Manager
par un voyageur
Publié le 23 mai 2019 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2023 par Rahul Panwar General Manager, Gestion de l’hôtel
Dear Guest,Thank you very much for sparing your valuable time to review us with a positive feedback.We look forward to welcome you back.Warm Regards,Rahul PanwarGeneral Manager
par un voyageur
séjour en famille
Publié le 23 avr. 2017 sur Hotelsséjour parfait. Établissement de très belle qualité et personnel TRÈS professionnel.
Commentaires de Gestion de l’hôtel
6 mai 2017
Dear Guest,
Greetings from Novotel Pune! Thank you very much for sparing your valuable time to review us. We are happy to know that you have liked our hotel and our team . We look forward to welcome you back.
Warm regards Bandish Mehta General Manager
par un voyageur
Publié le 25 févr. 2024 sur Expedia
I love this property this is my 3rd time but first time with my family. Excellent experience, lovely foods, staff behavior was excellent.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Rahul Panwar, Gestion de l’hôtel
Dear Deepak,Thank you so much for your heartfelt feedback! We're thrilled to hear that you've enjoyed your stay at our property for the third time, especially during this special visit with your family. It's wonderful to know that you had an excellent experience and appreciated the delicious food we offer.Our team is truly dedicated to providing outstanding service, and we're delighted to hear that you found the staff behavior to be excellent. We appreciate your loyalty, and we look forward to welcoming you and your family back for many more memorable experiences.Thank you once again for choosing us, and we can't wait to host you and your family on your future visits.Warm Regards,Rahul Panwar
par un voyageur
Nice hotel, tasteless room service meals
Publié le 15 févr. 2024 sur HotelsStay is comfortable, rooms are well maintained.
Food served in rooms is cold, takes 45 minutes to one hour for delivery and is not worthy of such reputed hotel. After trying 3 meals at the hotel I had to start ordering outside food. Hope the hotel improves their room service food quality/ taste.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Rahul Panwar, Gestion de l’hôtel
Dear Rajni,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found your stay comfortable and the rooms well-maintained; however, we sincerely apologize for any inconvenience you experienced regarding the room service food.Your comments regarding the cold food and extended delivery time are concerning, and we want to assure you that we take this matter seriously. We understand the importance of timely and hot food delivery, and we are investigating the issues you raised with our room service team to address them promptly.We genuinely appreciate your patience and understanding. Your valuable feedback helps us identify areas for improvement, and we are committed to enhancing the quality and taste of our room service offerings. Please know that your concerns have been shared with our culinary team to ensure that such instances are not repeated in the future.We apologize for falling short of your expectations during this visit, and we hope for the opportunity to make amends and provide you with a more enjoyable experience in the future.Thank you for bringing this to our attention, and we look forward to the possibility of welcoming you back and exceeding your expectations.Warm Regards,Rahul Panwar
par un voyageur
Publié le 25 janv. 2024 sur Hotels
Good
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Rahul Panwar, Gestion de l’hôtel
Dear Rajesh,Thank you for your acknowledgment! If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your understanding and look forward to the opportunity to serve you better in the future. Safe travels!Warm Regards,Rahul Panwar
par un voyageur
Publié le 22 janv. 2024 sur Hotels
Shower was flooding. Musty smell
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Rahul Panwar, Gestion de l’hôtel
Dear Guest,I sincerely apologize for the inconvenience you experienced during your recent stay regarding the shower flooding and the musty smell. Your feedback is invaluable to us, and we want to assure you that we take these matters seriously.Our maintenance team has been alerted about the shower issue, and they are working to resolve it promptly to prevent any future occurrences. Additionally, we will be addressing the musty smell to ensure a more pleasant environment for our guests.Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short during your stay. Please accept our apologies, and rest assured that we are taking the necessary steps to rectify these issues.If there is anything else you would like to share or if there are specific details you feel we should be aware of, please feel free to reach out. We appreciate your understanding and the opportunity to improve based on your feedback.Thank you for bringing this to our attention, and we hope to have the chance to welcome you back for a more positive experience in the future.Warm Regards,Rahul Panwar
par un voyageur
Pune hotel
Publié le 22 janv. 2024 sur HotelsGreat hotel, good breakfast, good service.
Well located.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Rahul Panwar, Gestion de l’hôtel
Dear Nitzan,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay at our hotel, appreciated the good breakfast, and were satisfied with the service.Our team is committed to providing excellent service, and we are pleased to know that you found our location convenient. Your feedback is truly encouraging and motivates us to continue delivering exceptional experiences for our guests.If there's anything specific that stood out to you or any additional comments you'd like to share, please feel free to let us know. We value your feedback and are grateful for your kind words.We look forward to the pleasure of welcoming you back on your future visits, and thank you for choosing our hotel.Warm Regards,Rahul Panwar
par un voyageur de Troy
Publié le 18 janv. 2024 sur Expedia
Well located and clean
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Rahul Panwar, Gestion de l’hôtel
Dear Tushar,Thank you for your concise and positive feedback! We're thrilled to hear that you found our hotel well located and clean. Providing a convenient and clean environment for our guests is a top priority, and it's rewarding to know that we met your expectations.If there are any specific features or services that stood out to you, or if there's anything else you'd like to share about your experience, please feel free to let us know. Your satisfaction is important to us, and we appreciate your feedback.We look forward to the opportunity to welcome you back for another enjoyable stay in the future. Thank you for choosing our hotel.Warm Regards,Rahul Panwar
par un voyageur
Excellent place to stay
Publié le 18 janv. 2024 sur HotelsGood rooms good service good food
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Rahul Panwar, Gestion de l’hôtel
Dear Tushar,Thank you for sharing your positive feedback! We're delighted to hear that you enjoyed good rooms, experienced excellent service, and relished the food during your stay. Providing a comfortable and pleasant experience for our guests is our priority, and it's rewarding to know that we met your expectations on multiple fronts.Your satisfaction is important to us, and we appreciate you taking the time to share your thoughts. If there's anything specific that stood out to you or any suggestions you'd like to provide, please feel free to let us know.We look forward to the pleasure of welcoming you back for another wonderful experience in the future. Thank you for choosing us!Warm Regards,Rahul Panwar
