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Grand Palladium Punta Cana Resort & Spa - All Inclusive

5.0 star property
5-star luxury property near Cortecito Beach, connected to the convention center

Choose dates to view prices

Photo gallery for Grand Palladium Punta Cana Resort & Spa - All Inclusive

Aerial view
Property video
5 outdoor pools, pool umbrellas, sun loungers
Breakfast buffet
Deluxe Poolside | View from room

Reviews

7.8 out of 10
Good

Popular amenities

  • All-inclusive
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Playa Bávaro, El Cortecito, Punta Cana, La Altagracia, 23000
  • Place, Cortecito Beach
    ‪4 min walk‬
  • Place, Casino Avalon Princess
    ‪19 min walk‬
  • Place, Aromas Museum
    ‪8 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪32 min drive‬

Room options

View all photos for Deluxe Garden View

View from room

Deluxe Garden View

8.8 out of 10
Excellent
(65 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Garden View

Premium bedding, memory foam beds, free minibar, in-room safe

Junior Suite Garden View

8.0 out of 10
Very good
(38 reviews)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Garden View Single Use

View from room

Deluxe Garden View Single Use

8.2 out of 10
Very good
(26 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed
  • Free WiFi

View all photos for Loft Suite Garden View

Premium bedding, memory foam beds, free minibar, in-room safe

Loft Suite Garden View

8.4 out of 10
Very good
(25 reviews)
  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Poolside

Premium bedding, memory foam beds, free minibar, in-room safe

Deluxe Poolside

8.2 out of 10
Very good
(64 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Poolside

Premium bedding, memory foam beds, free minibar, in-room safe

Junior Suite Poolside

8.2 out of 10
Very good
(28 reviews)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Junior Suite Pool Access

Premium bedding, memory foam beds, free minibar, in-room safe

Junior Suite Pool Access

10.0 out of 10
Exceptional
(7 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Poolside Single Use

Premium bedding, memory foam beds, free minibar, in-room safe

Deluxe Poolside Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Garden View Single Use

Premium bedding, memory foam beds, free minibar, in-room safe

Junior Suite Garden View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite Pool Access Single Use

Premium bedding, memory foam beds, free minibar, in-room safe

Junior Suite Pool Access Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite Poolside Single Use

Premium bedding, memory foam beds, free minibar, in-room safe

Junior Suite Poolside Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Loft Suite Garden View Single Use

Premium bedding, memory foam beds, free minibar, in-room safe

Loft Suite Garden View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

About the area

Punta Cana

Beachside getaway.With a stay at this Bávaro property, you'll be within half a mile (1 km) of Cortecito Beach and 12 miles (20 km) of Macao Beach.

What's nearby

  • Cortecito Beach - 4 min walk - 0.4 km
  • Casino Avalon Princess - 19 min walk - 1.6 km
  • Aromas Museum - 8 min drive - 3.6 km
  • Arena Gorda Beach - 17 min drive - 9.2 km
  • Bavaro Beach - 24 min drive - 9.3 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 32 min drive

Restaurants

  • ‪Las Caracolas - ‬8 min walk
  • ‪Restaurante La Catedral - ‬6 min walk
  • ‪Helios Restaurante - ‬7 min walk
  • ‪Las Torres Restaurant - ‬4 min walk
  • ‪El Behique - ‬1 min walk

About this property

Grand Palladium Punta Cana Resort & Spa - All Inclusive

5-star luxury property near Cortecito Beach, connected to the convention center
Grand Palladium Punta Cana Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Grand Palladium Punta Cana Resort & Spa - All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 6 swim-up bars, and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 582 guestrooms or units
  • 2 levels
  • 15 buildings
  • 7 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 6 swim-up bars
  • 3 bars or lounges
  • 605 sq ft of conference space
  • 56 sq m of conference space
  • Built in 1992
  • Casino
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
Grand Palladium Punta Cana Resort & Spa - All Inclusive offers 582 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Memory foam beds feature premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Zentropia has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Exterior
Grand Palladium Palace Resort Spa & Casino - All Inclusive
Bávaro
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.0 out of 5, Very good, 1,002 reviews
The price is CA $299
CA $383 total
includes taxes & fees
May 28 - May 29
Grand Palladium Palace Resort Spa & Casino - All Inclusive

Property amenities

Family friendly

  • 5 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • 2 beach bars
  • 3 bars/lounges
  • 3 poolside bars
  • 6 swim-up bars
  • 7 restaurants
  • Snack bar/deli

Things to do

  • 5 outdoor pools
  • 8 gaming tables
  • 8 slot machines
  • Basketball
  • Beach volleyball
  • Casino (1,500 square feet of space)
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Rafting
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Tennis
  • Water sports equipment
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 50-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 50 per person, per day and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation.

Room service is available for a surcharge.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Palladium Punta Cana
Grand Palladium Punta Cana Resort All Inclusive
Palladium All Inclusive
Palladium Resort
Punta Cana Grand Palladium
Grand Palladium Punta Cana All Inclusive
Grand Palladium Punta Cana Resort And Spa
Grand Palladium Punta Cana Resort Spa
Grand Palladium Punta Cana Resort Spa All Inclusive
Pallaum Punta Cana Inclusive

Frequently asked questions

How close is Grand Palladium Punta Cana Resort & Spa - All Inclusive to the airport?

Grand Palladium Punta Cana Resort & Spa - All Inclusive is 15 mi (32-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Palladium Punta Cana Resort & Spa - All Inclusive?

As of May 15, 2026, prices found for a 1-night stay for 2 adults at Grand Palladium Punta Cana Resort & Spa - All Inclusive on Jun 15, 2026 start from CA $280, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Palladium Punta Cana Resort & Spa - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Grand Palladium Punta Cana Resort & Spa - All Inclusive.

How close is Grand Palladium Punta Cana Resort & Spa - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Grand Palladium Punta Cana Resort & Spa - All Inclusive offer free breakfast?

Grand Palladium Punta Cana Resort & Spa - All Inclusive does not offer free breakfast.

Is there a casino at Grand Palladium Punta Cana Resort & Spa - All Inclusive?

During your stay you can enjoy the 1500 square-foot casino on site, featuring 8 slot machines and 8 gaming tables.

What time is check-in at Grand Palladium Punta Cana Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Grand Palladium Punta Cana Resort & Spa - All Inclusive?

This property offers free self parking.

Does Grand Palladium Punta Cana Resort & Spa - All Inclusive have a pool?

Grand Palladium Punta Cana Resort & Spa - All Inclusive features 5 outdoor pools and a children's pool.

Does Grand Palladium Punta Cana Resort & Spa - All Inclusive have a restaurant?

Grand Palladium Punta Cana Resort & Spa - All Inclusive is home to Portofino, which features Italian cuisine.

Does Grand Palladium Punta Cana Resort & Spa - All Inclusive have a spa?

Pamper yourself with a day at Zentropia, where you can enjoy aromatherapy, mud baths, and mani/pedis.

How close is Grand Palladium Punta Cana Resort & Spa - All Inclusive to downtown Punta Cana?

Grand Palladium Punta Cana Resort & Spa - All Inclusive is 10.3 mi away from Punta Cana.

Grand Palladium Punta Cana Resort & Spa - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 472 out of 1002 reviews
Rating 8 - Good. 202 out of 1002 reviews
Rating 6 - Okay. 170 out of 1002 reviews
Rating 4 - Poor. 61 out of 1002 reviews
Rating 2 - Terrible. 97 out of 1002 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Ahmet Adil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the time we arrived the resort agent at the check-in, Geicha, was very friendly, accommodating and helpful. She provided the most suitable room for my family. Furthermore, before arrival, she had already booked all restaurant reservations for us. Superior customer service!
Stayed 6 nights in Mar 2026

10/10 Excellent

ANA

Stayed 4 nights in Mar 2026

10/10 Excellent

Luis Manuel Rivera

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was great!
Stayed 5 nights in Feb 2026

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing! We had a great time in Punta Cana!
Stayed 5 nights in Feb 2026

10/10 Excellent

Andrea

Stayed 7 nights in Feb 2026

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view from our room very spacious room,accommodation was great Super friendly staff from room attendant, servers, bartender, vallet Edwin from guest service A + from day 1 until we depart always helping us,greetings us and put big smiles in our faces. We cant wait until Feb 2027 to go back
Stayed 7 nights in Feb 2026

4/10 Poor

Shibashis

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Restaurants were not available, ended up in buffet for most dinners. The app doesn’t work for dinner reservations, one has to wake up at 9 am to go to the front desk to book. Indian restaurant was terrible, the two buffet options were good tho’. Had requested for a king bed, got two double beds instead. They will take away 3 hours from your vacation to sell you membership, which is sham.
Stayed 5 nights in Dec 2025

10/10 Excellent

Mitchell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
From the very beginning of our arrival we were greeted by Edwin, whi was just the best! He was super welcoming, helpful and just all around great dude! The food was spot on, i will truly miss the lunch buffet. No worried though, we'll be back!!
Stayed 6 nights in Feb 2026

10/10 Excellent

Janet

Liked: Cleanliness, amenities, property conditions & facilities
Nice size & ability to move around the complex walking & with shuttles. Good food & friendly staff. Booked during last minute cancellation at a local condo. Saved our trip planned from October!
Beach right over the dune from our room. Last day sunrise!
Stayed 4 nights in Feb 2026

10/10 Excellent

Najada

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved the stay at this hotel. We recived a room upgrade which was very much appropriate since it was 5 steps away from the beach. Edwin or concierge was amazing. He helped daily with restaurant reservation,checked in to make sure everything was okay during our stay. The coffee shop also made amazing coffee.
Stayed 4 nights in Feb 2026

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities
Edwin was absolutely amazing and attentive to all of our needs. We will come back because of him.
Stayed 5 nights in Jan 2026

2/10 Terrible

Robert

Disliked: Property conditions & facilities
Wife broke her leg at the pool by slipping on tiles around the pool, still in a cast and will need to relearn how to walk according to the Doctor!!
Stayed 9 nights in Dec 2025

6/10 Okay

Aaron

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The physical resort is attractive and well maintained, but the guest experience fell short over a five‑night stay.Check‑in and communication Check‑in was very slow even with online check‑in done in advance, which set a bad first impression. The app was unreliable and not intuitive, and event schedules were often wrong or in the wrong location, with almost no proactive communication from staff.Dining and snacks No à la carte restaurants were available to reserve for the entire stay, and every day required begging Guest Services for a table while some guests were seated as walk‑ins, making the system feel arbitrary and unfair. Snack options were weak, especially after breakfast ends around 10:30 and after dinner, and some hot items, like eggs under heat lamps, were served cold.Staff and atmosphere Many staff members did not seem friendly and at times appeared annoyed, and limited English made resolving simple issues harder. Cleaning staff were loud in the morning, there was no music at the pools, and there were not enough pool chairs, which hurt the overall vacation vibe.Room design The bathroom layout offered very little privacy, which was uncomfortable when sharing a room.Overall, it is a nice‑looking property, but poor restaurant access, bad communication, and inconsistent service made the stay much more frustrating than a five‑day all‑inclusive vacation should be.
Stayed 5 nights in Dec 2025

6/10 Okay

Susana De La

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We arrived at 12:45 pm and couldn’t check in early because housekeeping was still cleaning the room. They handed us bracelets for the buffet and told us to wait. We returned to the lobby at 3 pm, but the room wasn’t ready until 3:30. The bellboy escorted us, only to find staff still dealing with an “issue” and they promised we’d be let in soon. After a 15‑minute wait we were told we’d be moved to a different room. At check‑in I asked to reserve a table at a restaurant for the next day; the staff advises that since I booked with Expedia, Edwin, would be my concierge and would handle it, but I never heard from him—unlike other resorts that usually WhatsApp. Housekeeping only made the beds and changed towels; they didn’t sweep, mop, or wipe down counters daily. At the buffet I saw cooks and waitstaff arguing. The waitress/waiters were inattentive, often not offering water or drinks until we were done with our food. We had a sofa bed with no blanket; when I requested one I was given just a sheet. When I inquired about New Year’s Eve dining, I was told we’d have to use the buffet. No one mentioned that a reservation was required for the gala‑style buffet, and I only found out as a line was forming outside the buffet at 10 am that morning.
Stayed 6 nights in Dec 2025

6/10 Okay

gaurav ramesh

Travelled with family
Disliked: Property conditions & facilities
Room had water leaking.was fixed after we complained. It had glass walls in bathroom. Not apt for a family resort. Front desk did not wrist broken wrist tag. Too much discrimination amongst staff for budget resorts.
Stayed 6 nights in Dec 2025

6/10 Okay

Paula

Liked: Cleanliness, property conditions & facilities
Bar well stocked and pool clean. Rooms clean but bedding had a foul odor,staff didnt change bedding until i complained to house keeping.
Stayed 7 nights in Dec 2025

2/10 Terrible

Santrecia

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
My recent trip to the Grand Palladium Palace Resort & Spa was hands down the worst vacation I have ever taken. From the moment we arrived, it was clear that the staff was not interested in making guests feel welcome or comfortable. The customer service was abysmal—85% staff members were consistently rude, unhelpful, and downright unpleasant. Instead of being greeted with warmth or hospitality. The staff’s attitude was far from professional; they seemed more interested in rushing us away than assisting us with any questions or concerns. On the first day, we had no clean washcloth, no pillowcase, and no sheets. Went to the front desk three different times before we received clean sheets and rags four hours later. The food was another major disappointment. It was consistently bland, poorly prepared. My husband got food poisoning. We only had the opportunity to try one restaurant within the resort ; fortunately, we had to eat at the buffet for all our meals. We were told all restaurants were fully booked and had no available reservations. Overall, the resort fell short of even the most basic expectations for customer service and comfort. It was a frustrating, disheartening experience that left us wishing we had chosen a different destination. I would not recommend this resort to anyone looking for a relaxing or enjoyable vacation. Save your money and time. there are far better options out there that genuinely value their guests and provide quality service.
Stayed 3 nights in Dec 2025

2/10 Terrible

Jayvon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late in the evening on Thursday Dec 11. It took them an 1.5 to get us checked in. We dropped our items off to our room,then went to eat at the buffet. When we got back to our room it was extremely warm, our TV wasn't working in one of our bedrooms, as well as the mini bar. We contacted the front. An hr later they sent someone up to assist. They wasn't successful with anything. Friday morning we called back down bc we slept very uncomfortable, a s covered with sweat. We called back down to the front for assistance around 9a. They sent someone at 5pm. They still wasn't able to fix,the ac nor tv, and ended up having to switch the fridge out. Throughout the night we called and complained. Sat an Expedia agent arrived and switched our room at 3pm. The new room ac worked,but the room had a strong sewage smell that made us sick! Every restaurant we tried to make a reservation with said they were full, we walked to them to them thinking maybe someone canceled. Upon arrival they were completely empty with only five table being occupied. They finally got us in at the steak restaurant. When we were seated our table were covered with ants and were crawling on my daughter's arm! This vacation was a complete nightmare!!!!!!!!! I'm not stop with just this review, I'm taking this as high as possible!!
Stayed 3 nights in Dec 2025

10/10 Excellent

Gale

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was fantastic. All of our concerns were resolved expeditiously. Edwin is excellent. He checked on us and made sure we had everything we needed to enjoy our vacation. Carlos was also instrumental in making sure our room was changed to accomodate us. Our stay was great!
Stayed 3 nights in Dec 2025

8/10 Good

Joseph, Princeton

Stayed 3 nights in Nov 2025

10/10 Excellent

Wanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra experiencia fue espectacular. Desde el staff de servicio, la comida, la habitación, todo fue excelente. Todo el personal muy atento. Y el Sr. Juan Jalpay nos brindó un servicio y atención de excelencia. Definitivamente disfrutamos mucho nuestra estadía y esperamos volver pronto. La comida muy excelente en todos los restaurantes y buffets.
Stayed 7 nights in Nov 2025

10/10 Excellent

Paulo

Juan es muy bueno!
Stayed 4 nights in Nov 2025

8/10 Good

Chandan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Perfect, The good and The bad. Perfect - Cleanliness all around, Strong WIFI in the whole resort, Service was great. Good - good but limited entertainment, may be its due to off season(Nov, 2025); food quality was very good, but labels were all messed up, so be aware if you have specific dietary requirements; Bathrooms were clean but dated. Bad - The check in process was extremely slow. This needs improvement. it took us more than 1.5 hours to get us checked in to our rooms.
Stayed 4 nights in Nov 2025

8/10 Good

Kimberly

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean. Staff was very kind. Food in restaurants was decent. Buffet, not bad. But not great. I did get sick from a buffet and had to miss my massage. :-( Otherwise great atmosphere. Felt safe. Would go here again.
Stayed 4 nights in Nov 2025

8/10 Good

Neerja

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very clean, cleaning staff was amazing. I liked the amenities.
Stayed 4 nights in Nov 2025