4/10 Poor
Jamie
Travelled with family
Jul 28, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a 5 star resort. At best a 3 star resort. The rooms are very dirty and you have to beg to get clean towls, clean bedding and water in the room. We had to ask 8 times to get clean towels over three days. The staff in the buffet is so rude they yelled at my children and took thier plate of food and put it on a napkin and told us to leave becuase there was no room for us. The breakfast is the only meal tht is decent but the staff is so rude we couldn't get drinks with our meals. So disappointed and we will never be coming back to this resort. The seaweed was knee deep on the beach so the pools were overcrowed and very dirty. $8k for a trip and we should of stayed home. The property is very outdated and the pictures are from a long time again. The chairs in the dining rooms are gross and covered in dried food. Just a awful trip and sad we wasted so much money on it. Staff wants you to do your review at the resort to give them 5 stars. For us it is a 2 star resort and we are not fancy by any means. Do not waster your money.
Jamie
Stayed 6 nights in Jul 2025
