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"It was a great experience!! Really fun for the entire family!! " More

By a verified traveller on Mon 07 Aug 2023

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Hotel Description

Upscale beachfront property with 9 outdoor pools

On the beach

With a stay at this Uvero Alto property, you'll be within 2 miles (3 km) of Sirenis Aquagames Water Park and 6 miles (10 km) of Macao Beach. Cana Bay Golf Club is within 9 miles (15 km) and Punta Blanca Golf Course is within 12 miles (20 km).

All-inclusive

This smoke-free property features free water park access, a full-service spa, and 9 restaurants. Relax with beach cabanas, sun loungers, and beach umbrellas. There's fun for all ages with a lazy river and a free kid's club, and families will appreciate the onsite laundry facilities.

Suite (NEST SUITE)

Bed Count 1 King Bed Maximum Occupancy 5 Max
CA $545* Per night/room 16 Apr. - 17 Apr.

Suite (NEST SWIM UP SUITE)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Ocean View (OCEAN VIEW SWANK SUITE)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 4 Max

Villa (PINEAPPLE VILLA)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite (SWANK WRAPAROUND SWIM UP SUITE)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma ratings based on 22 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Everyone (9) Family (6)
2 out of 5
After being to other luxury all inclusive resorts, Disney cruises and other resorts(including Disney Florida and California resorts and Atlantis Bahamas), our experience at Nickelodeon was quite disappointing. Everything from the moment we walked in to the moment we walked out including check in process, food, facilities, cleanliness, services, helpfulness of the staff was mediocre at best(I am being very generous here). We had been gone to Grand at Moon Palace in Cancun for the last 2 winter holidays and decided to try something different this year but regretted that decision every moment we were there. The check in process was a torture and it took about 2 hours to get to our room. The reception staff told us to talk to the concierge to make dinner reservations prior to going to our room. We waited 30 minutes in line to talk to the concierge who told us that we actually don’t need any reservations for dinner which speaks to the mismanagement and disregard for guests’ time. We were asked to talk to a “personal concierge” again in the morning which we did and it ended up being a waste of time as well. The whole focus was to get us into signing up for the paid activities rather than helping us with anything. This was the general attitude of all the staff at Nickelodeon.The worst part about Nickelodeon was probably the food. There are very few restaurants and the food quality was terrible and unhygienic(can give specific examples if needed). The room service was a disaster.

Posted by , from Willow Grove on 28 Dec. 2023

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Comment from Hotel Management

20 Jan. 2024 by Hotel Management

Dear AURANGZEB,Thank you for taking the time to provide us with feedback on your recent stay at Nickelodeon Resort Punta Cana; every comment you provide us with is of utmost importance when evaluating our hotel and our services, we are disappointed to learn of the problems you encountered with the services provided by members of our team. We are normally known for providing our guests with a level of service that is second to none, however, we are very sorry if that was not your experience. It is very disappointing to hear that your experience did not live up to your expectations. We can assure you that your experiences do not reflect the dining experiences and the unique Gourmet Inclusive experience we offer our guests.Your comments and feedback will be used constructively; ensuring that each stay is as close to perfection as possible.

5 out of 5

Posted by on 27 Dec. 2023

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Comment from Hotel Management

17 Jan. 2024 by Hotel Management

Dear Cristhian Omar,Thank you for allowing us to host you during your recent visit and for taking the time to share your feedback. We are delighted to hear that you had such a wonderful stay at Nickelodeon Resort Punta Cana and can't wait for you to have another Karisma experience with us. We look forward to the privilege of serving you on your next trip to the Dominican Republic and Punta Cana.

3 out of 5

Posted by on 19 Aug. 2023

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Comment from Hotel Management

20 Aug. 2023 by Hotel Management

Dear ErikOn behalf of the management and our staff at Nickelodeon Resort Punta Cana, we appreciate the time you took to write about your recent visit. We are very disappointed to hear about the inconsistencies with the level of service you encountered. We are generally known for providing our guests with exceptional stays from the moment they arrive until the moment they leave. It is very sad to hear that you were inconvenienced during your stay and this ultimately affected your experience with us.Please be assured that we have forwarded your comments to the appropriate department heads for internal review and we would like to continue our communication with you, please do not hesitate to contact us.We look forward to having the opportunity to host you again in the future for a stay that truly exceeds your expectations.

5 out of 5
It was a great experience!! Really fun for the entire family!!

Posted by , from POMPANO BEACH on 7 Aug. 2023

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Comment from Hotel Management

10 Aug. 2023 by Hotel Management

Dear MARTIN,Thank you very much for sharing your experience at our resort.We are delighted to hear that you had a great experience and enjoyed fun moments with your family. We are committed to providing entertainment and fun for guests of all ages.We hope to have the pleasure of welcoming you back in the future to continue providing wonderful experiences during your stay.Sincerely,

5 out of 5
I would definitely recommend Nickelodeon at Punta Cana! I make many gray memories from each restaurant and their friendly staff, Julia and my Butler Jonathan where the best part of the experience and made each day un forgettable! Thank you for such a great time!

Posted by on 3 Aug. 2023

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Comment from Hotel Management

3 Aug. 2023 by Hotel Management

Dear Senovio,Thank you so much for your kind review and for recommending Nickelodeon in Punta Cana!We are extremely happy to hear that you made many unforgettable memories at our restaurants and that our friendly staff, especially Julia and your butler Jonathan, were the best part of your experience. Our team always strives to provide exceptional service and make every day of your stay truly memorable.We appreciate that you chose our hotel for your stay, and we are pleased to know that your time with us was so enjoyable. We look forward to the opportunity to welcome you back and provide you with another unforgettable experience.Kind Regards,

4 out of 5
We stayed at the Nickelodeon Hotel for 5 days / 4 nights. I stayed with my wife and my 9 year old son. We were there during President's week and the resort was PACKED! We checked in late Monday afternoon and the process didn't take long. The person at the reception was not the friendliest but also wasn't nasty. We chose a swim up suite. When we arrived our mini bar was empty and our A/C was not working correctly. Both items were rectified later on that day. The rooms are clean and spacious. The Pros: * The resort is always clean and regardless of how packed it was, around the rooms and common areas it was always peaceful and quiet. * The food at most of the restaurants were pretty good and with good variety. * Most if not all of the staff is super friendly and always willing to help. * The breakfast with the characters is fun and even my 9 year old enjoyed it. The cons: * We were told that all of the restaurants did not allow reservations. This is both a lie (Karisma members get preferential treatment) but also a nightmare. Unless you were ready and at the restaurants door by 6PM (Which is when most of them open) you had to wait at a minimum 2 hours to get in. We were not able to try out all the restaurants because of this. * There were no real activities for kids outside of the water park. The resort can do a better job at having activities for kids throughout the day. Overall we had a good time. Special shout out to Chef Eddie and Ambiorix at SugarCane and Brandor.

Posted by , from Hartsdale on 25 Feb. 2023

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Comment from Hotel Management

5 Mar. 2023 by Hotel Management

Dear Omar,Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience. We listen to our guests, to identify what is wanted and needed within the hotel and we would like every guest, past, present, and future, to know that we are dedicated to ensuring that the Nickelodeon Resort Punta Canaprovides a World Class Vacation Experience.Thank you again for your review, and we look forward to hosting you here at Nickelodeon Resort Punta Cana many times more in the future!Kind Regards

4 out of 5

Posted by on 13 Feb. 2023

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5 out of 5

Posted by on 27 Dec. 2022

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Comment from Hotel Management

1 Apr. 2023 by Hotel Management

Dear Sriram,Thank you for your recent visit to the Nickelodeon Resort Punta Cana and the wonderful feedback you’ve shared with us.We are thrilled to know that we were able to meet your expectation with regards to your accommodation and our hotel facilities.We truly appreciate the five-star rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future!

1 out of 5
This resort is directed towards kids but there is no kid entertainment. There is very little food variety at the buffet restaurant and you usually have to wait for clean plates or for food items that have run out to be replaced. The serving staff is little or not friendly at all. You usually have to look for them to give you refills on your drinks. Very disappointed with this expensive resort that is not worth it at all. We will never be coming back to this resort.

Posted by on 26 Dec. 2022

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Comment from Hotel Management

29 Dec. 2022 by Hotel Management

Dear Fracisco,We are so very sorry to read your review and greatly appreciate you bringing these issues to our attention. We greatly regret that you sadly left the hotel with a poor impression of your time with us and I offer you my sincerest apologies, as you did not experience Nickelodeon Resort Punta Cana at its best.We do hope that we have the opportunity to welcome you back to the Nickelodeon Resort Punta Cana in the future.Kind Regards,

3 out of 5

Posted by on 29 Oct. 2022

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About the Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Location Uvero Alto, Punta Cana, 23000

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • Surcharge for premium food items
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Language classes/lessons included
  • Onsite live performances included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • All available beverages included
  • Scuba diving lessons not included
  • Windsurfing equipment not included
  • Snorkeling gear not included
  • Onsite entertainment and activities included
  • Minibar beverages - restrictions apply
  • Tennis rackets included
  • Water fitness classes/lessons not included
  • Yoga classes/lessons not included
  • Theme parties not included
  • Kids club included

Property Features

Some rates at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma you can cool off in one of the 9 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This luxury property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available. This 5-star Punta Cana property is smoke free.

  • 460 guestrooms or units
  • 9 dining venues
  • Built in 2016
  • Cooked-to-order breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 9
  • Children's pool
  • Lazy river
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Sofa bed
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers 460 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to balconies or patios. These individually decorated and furnished accommodations include double sofa beds. Beds feature premium bedding. 42-inch flat-screen televisions come with digital channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • Pull-out sofa bed
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Food & Drink

Guests are served free cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.

Zest - This restaurant specializes in Mediterranean cuisine and serves breakfast and lunch. A children's menu is available.

Zest Character Breakfast - This theme restaurant serves breakfast only. A children's menu is available. Open select days.

Fresco Bar & Grill - This poolside restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Kitchen 23 by Le Chic - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open select days.

BRGRS.PH - This theme restaurant serves dinner only. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Nickelodeon Hotels Resorts Punta Cana Hotel
  • Nickelodeon Hotels Resorts Hotel
  • Nickelodeon Hotels Resorts Punta Cana
  • Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel
  • Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel
  • Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive Karisma
  • Nickelodeon Hotels Resorts Punta Cana All Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
  • Nickelodeon Hotels Resorts Punta Cana
  • Nickelodeon Hotels Resorts Punta Cana All Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
  • Nickelodeon Hotels Resorts Punta Cana
  • Nickelodeon Hotels Resorts Punta Cana All Inclusive

Awards & Affiliations

  • EarthCheck
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.