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Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

5.0 star property
5-star beachfront resort near Juanillo Beach

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Photo gallery for Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

Aerial view
Creator video - submitted by Blonde Travel
Villa, 1 King Bed, Balcony (Oceanside) | Property amenity
Exterior
Private beach, white sand, beach cabanas, sun loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included

Explore the area

View in a map
Blvd Zona Hotelera, Playa Juanillo, Cap Cana, Punta Cana, La Altagracia, 23302
  • Place, Juanillo Beach
    ‪11 min walk‬
  • Place, Punta Cana Beach
    ‪11 min drive‬
  • Place, Bavaro Beach
    ‪46 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪19 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Balcony, Beachfront

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed, Balcony, Beachfront

8.8 out of 10
Excellent
(8 reviews)
  • Ocean view
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (Castle, Oceanside)

Suite, 1 King Bed, Balcony (Castle, Oceanside)

Suite, 1 King Bed, Balcony (Castle, Oceanside)

  • Ocean view
  • 94 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Pool View (Castle, Swim Out)

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed, Balcony, Pool View (Castle, Swim Out)

10.0 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Garden View (Castle)

View from room

Junior Suite, 1 King Bed, Balcony, Garden View (Castle)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View (Castle)

55-inch flat-screen TV with cable channels, TV

Junior Suite, 1 King Bed, Balcony, Ocean View (Castle)

9.6 out of 10
Exceptional
(7 reviews)
  • Ocean view
  • 78 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Balcony, Ocean View (1 King or 2 Queen)

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, Balcony, Ocean View (1 King or 2 Queen)

8.6 out of 10
Excellent
(31 reviews)
  • Ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Room, 2 Queen Beds, Balcony, Garden View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Room, 2 Queen Beds, Balcony, Garden View

9.0 out of 10
Wonderful
(9 reviews)
  • Garden view
  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View (Premium Luxury)

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed, Balcony, Ocean View (Premium Luxury)

8.4 out of 10
Very good
(16 reviews)
  • Ocean view
  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 King Bed, Balcony, Garden View (Monarch)

Villa, 1 King Bed, Balcony, Garden View (Monarch) | Property amenity

Villa, 1 King Bed, Balcony, Garden View (Monarch)

  • Garden view
  • 106 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 King Bed, Balcony, Oceanfront

Property amenity

Villa, 1 King Bed, Balcony, Oceanfront

  • Ocean view
  • 106 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View (Premium)

Junior Suite, 1 King Bed, Balcony, Ocean View (Premium)

Junior Suite, 1 King Bed, Balcony, Ocean View (Premium)

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Honeymoon Suite, 1 King Bed, Private Pool, Ocean View (Castle)

6 outdoor pools, open 6 AM to 7 PM, free cabanas, pool umbrellas

Honeymoon Suite, 1 King Bed, Private Pool, Ocean View (Castle)

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 101 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed, Balcony (Oceanside)

Property amenity

Villa, 1 King Bed, Balcony (Oceanside)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 285 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the area

Punta Cana

Beachfront retreat .At this Punta Cana resort, you'll be within half a mile (1 km) of Juanillo Beach and 3 miles (5 km) of El Dorado Water Park. Also, Punta Espada Golf Course is within 3 miles (5 km) and Punta Cana Beach is within 6 miles (10 km).
View more Resorts in Punta CanaOpens in a new window

What's nearby

  • Juanillo Beach - 11 min walk - 0.9 km
  • Punta Cana Beach - 11 min drive - 7.7 km
  • Cabeza de Toro Beach - 44 min drive - 28.4 km
  • Los Corales Beach - 45 min drive - 32.3 km
  • Bavaro Beach - 46 min drive - 30.9 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 18 min drive

Restaurants

  • ‪Punch Bar - ‬8 min walk
  • ‪Coco Cafe - ‬4 min drive
  • ‪The Chinola - ‬3 min drive
  • ‪Seaside Grill - ‬4 min drive
  • ‪Waves Grill - ‬2 min drive

About this property

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

5-star beachfront resort near Juanillo Beach
Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This Colonial resort also offers a hot tub, a steam room, and a fitness center. Self parking is free.

Smoking is allowed in designated areas at this 5-star Punta Cana resort.

  • 324 guestrooms or units
  • 6 buildings
  • 5 dining venues
  • 5 bars or lounges
  • Meeting rooms
  • 9839 sq ft of conference space
  • 914 sq m of conference space
  • Built in 2007
  • Nightclub
  • Karaoke
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive offers 324 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and hair dryers.

This Punta Cana resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 6 outdoor pools
  • Beach volleyball
  • Bicycle tours
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Karaoke
  • Nightclub
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Handrails in stairways
  • Pool access ramp on site
  • Well-lit path to entrance

Room amenities

Entertainment

  • 55-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Reusable coffee/tea filters
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and Eurocard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 6 AM to 7 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Cap Cana Sanctuary
Sanctuary Cap Cana All Inclusive Playa Hotels Resorts
Sanctuary Hotel Cap Cana
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort
Sanctuary Cap Cana Alsol All Inclusive
Sanctuary Alsol All Inclusive
Sanctuary Cap Cana Alsol
Sanctuary Cap Cana AlSol All Inclusive Adults
Sanctuary AlSol All Inclusive Adults
Sanctuary Cap Cana AlSol Adults
Sanctuary AlSol Adults
Sanctuary All Inclusive Playa Hotels Resorts
Sanctuary Cap Cana Adults Playa Hotel Resorts Punta Cana
Sanctuary Cap Cana Adults Playa Hotel Resorts
Hotel Sanctuary Cap Cana Adults Only by Playa Hotel & Resorts
Sanctuary Cap Cana Adults Playa Resorts Punta Cana
Sanctuary Cap Cana Adults Playa Resorts
Sanctuary Cap Cana by AlSol All Inclusive Adults Only
Sanctuary Cap Cana by Alsol Adults Only All Inclusive
Sanctuary Cap Cana by Alsol All Inclusive
Sanctuary Cap Cana All Inclusive Adults Only by Playa Hotel
Sanctuary Cap Cana
Sanctuary Cap Cana All Inclusive by Playa Hotels Resorts

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 765 out of 1002 reviews
Rating 8 - Good. 135 out of 1002 reviews
Rating 6 - Okay. 52 out of 1002 reviews
Rating 4 - Poor. 27 out of 1002 reviews
Rating 2 - Terrible. 23 out of 1002 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

6/10 Okay

Steven L

Stayed 4 nights in Nov 2025

4/10 Poor

Janine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated villa. TV poor reception. Limited dining options. Not many staff speak good english. Activities/ entertainment very dull. Overall, VERY OVERPRICED.
Stayed 2 nights in Aug 2025

6/10 Okay

Anuoluwapo

Just average, nothing really stands out.
Stayed 2 nights in Nov 2025

10/10 Excellent

Husain

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic!!!
Stayed 3 nights in Nov 2025

10/10 Excellent

Bogdan

Stayed 8 nights in Sep 2025

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was always wonderful and kind. They were great. The room was well kept and kept clean.
Stayed 8 nights in Nov 2025

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, amenities
The room was very clean, staff was great, especially: Edwardo, Jacob , and Sandro the waiters at the Italian, steak house and breakfast buffet. All were attentive, personable, and kind. They really added to our stay. Joe the Bartender and Gineete the hostess at the Italian restaurant are spectacular. Really great people offering tremendous service. The main check in desk staff were great, just loved the experience.
Stayed 6 nights in Nov 2025

10/10 Excellent

Adrian Javier, Williamsville

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at this resort exceeded every expectation. From the moment we arrived, the staff made us feel genuinely welcomed. Every interaction was warm, attentive, and professional—whether it was the front desk, housekeeping, or the restaurant team, everyone went out of their way to ensure we had an amazing experience. The entire resort was spotless. You can tell the staff takes great pride in keeping everything beautifully maintained. Our room was immaculate, the common areas were pristine, and even the outdoor spaces were kept in perfect condition throughout our stay. Beyond the cleanliness, the service stood out the most. The team was always quick to assist, offered helpful recommendations, and constantly checked in to make sure we had everything we needed. It made the stay feel personal and truly special. Overall, the combination of outstanding service, friendly staff, and an exceptionally clean and well-kept resort made this trip unforgettable. We wouldn’t hesitate to return and highly recommend it to anyone looking for a relaxing, worry-free getaway.
Stayed 5 nights in Nov 2025

2/10 Terrible

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The food was a standout at all the restaurants including the buffet. Will come back to this resort.
Stayed 4 nights in Nov 2025

8/10 Good

Kimberly

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our ocean view suite was beautiful. The housekeeping and concierge staff was amazing. The star of our pool side service was Omar. His service was over the top. He made us feel like we were the only people at the pool. Other servers were not as attentive on service and cleanliness around the pool. On the days that Omar was not working, pool staff walked by pool trash such as cups, leaves and a lime. The lime sat by the edge of the pool for two days. The best restaurant on site was Capriccio the service and food were excellent. The Wok also was very good. Service at the Blue Marlin was lacking and the staff tried to pass swordfish off as the red snapper. All in all we had a wonderful time.
Stayed 7 nights in Nov 2025

10/10 Excellent

Sergio

Liked: Cleanliness
Stayed 3 nights in Nov 2025

10/10 Excellent

Dennis

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is immaculate! Rooms are impeccable. They are clean, quiet, and very comfortable. The staff is over the top welcoming and always helpful. The pool areas are clean and accessible. Only negative is not enough umbrellas for those hot Caribbean days. Alcoholic drinks are readily available and service staff checks on you regularly. The beach area is small and was not accessible during our stay. I believe they are working on it to prevent further erosion. The restaurants are very good overall. The Italian restaurant is by far the best! The Steakhouse and Wok are excellent, I feel the Blue Marlin was below average. Although we didn’t always have a reservation at the Wok, we were always seated. Overall, a very positive experience and highly recommend it.
Stayed 7 nights in Nov 2025

8/10 Good

massoud

Liked: Cleanliness, staff & service, property conditions & facilities
The resort is beautiful, clean and maintained but the food was just OK. Front desk did not give enough information about the resort, restaurants, and entertainment. Hotel staff were great! Everyone was friendly and helpful. Huge thank you to Felix, Ricardo, Sandro, Glory and specially Ginette who always greets us with a smile and enthusiasm. We were surprised and delighted to see that they went above and beyond to make sure we had great time and a memorable vacation there.
Stayed 5 nights in Nov 2025

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was gracious and attendant. The room, service, and food were splendid. A very wonderful stay! Thank you.
Stayed 4 nights in Nov 2025

6/10 Okay

Ronny

Travelled with family
Liked: Cleanliness
First off, kudos to the pool attendants, restaurant servers, the room cleaning staff, pretty much every one that made our stay worth it, except the concierge and front desk personnel, including the supervisor who did not greeted us. My wife and I were celebrating our 30th anniversary. We chose this hotel after watching a lot of videos in YouTube and social media. We were expected to be greeted with a welcome drink, explain all the activities available, a map of the hotel, wifi access, etc. Just basic info upon checking in. Well, NOTHING of the sort. Just a guy telling us that they have a room with two beds, with partial ocean view (even though the website says a junior suite, with balcony and ocean view) and there is nothing they can do, other than upselling us a suite with true ocean view for almost $400 a night. Not a great anniversary experience so far. Honestly, two big things stand out during our stay: The food is mediocre at best (except for the Japanese Fusion Restaurant). And the rooms are outdated and smelled humid. The beach was closed (we were not told) and will remained closed until further notice. As I mentioned initially, we had to mentioned it was our anniversary at the restaurants, bars and the pools that we started being noticed and congratulated by all the wonderful service staff. The hotel itself did not move a finger for us. It should not be advertised as a 5 star hotel, specially under the name Marriott. No difference with a Holliday Inn.
Stayed 3 nights in Nov 2025

8/10 Good

Louis

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been going Sanctuary Cap Cana for the past 10 years. The best thing about the place is the people that work there. They treat you like family. They also remember what you like and make you feel special. The property has always been beautiful and the food is good for an all inclusive resort. The resort has changed over the years, mostly for the better. We always feel relaxed and taken care of. Marriott is the current brand and with that hopefully they can focus on changing the food options as they have become repetitive through the years. They have done a great job with the Wok and Italian restaurant but in my opinion the steak house needs a new menu. They have taken away filets and racks of lamb as an example. The drinks are good, minus almost zero bourbon options. They should consider opening the sanctuary town during the day for lunch once a week to mix up the lunch options. The food there is good (pizza, tacos, sushi) but how can you truly enjoy it when you have dinner plans. They have been working on the beach issue and I'm sure it will be taken care of soon. Overall we love visiting Sanctuary and we will return in the future.
Stayed 6 nights in Oct 2025

10/10 Excellent

Fedra A

Liked: Cleanliness, staff & service, property conditions & facilities
Jensy at the pool full of professionalism, great customer service and very polite. Cristian at the pool bartender also very professional and attentive. Kelvin concierge excellent personality. He was always helpful ensuring my husband had a tee time for golf and transportation to and from the golf course. I would recommend this resort to all couples looking for relaxation and an escape from the monotony and stress from work. Definitely coming back!!! I almost forgot to mention the housekeeping staff!!! Room was impeccable!!! Thank you all!!!
Stayed 6 nights in Oct 2025

6/10 Okay

Lance

Travelled with partner
Liked: Staff & service
Disliked: Amenities
1. The property, although beautiful in design needs serious attention. Weathered paint, broken and/or very much worn equipment, signage, etc that have gone way too long with apparent little to no upkeep or pride in appearance. 2. We were in the “upgraded” section of the property, the “Castle”, in a swim out suite of a private pool. The pool was disgusting, dirty and had copies amounts of algae and visible debris and slime all over the bottom and sides. I have seen better pools in apartment complexes. 3. Although the resort is “All Inclusive”, with a huge selling point about “24 hour room service”, it wasn’t until we arrived that the much bragged about room service came with a $10 delivery charge. 4. We were turned away from the restaurant we were most interested in because it was closed for a private party. 5. Sanctuary Town, advertised as a really chic row of restaurants included in the all inclusive package was closed 3 of the 4 nights we were there. Avoid this resort… not worth it. Save your money and go elsewhere.
Stayed 4 nights in Oct 2025

10/10 Excellent

BRUCE

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the resort, and the staff were very helpful and respectful. I didn't know there wasn't a beach and the ocean in front of us looked like a dirty river. We had no beach & ocean time. I didn't care for any of the food, but drinks were great.
Stayed 6 nights in Oct 2025

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First I would like to mention how great the staff was., very nice and attentive. We were there from Wednesday through Sunday and we saw the exact same staff, morning, noon and night. I can’t say enough about how great they were. The resort is very clean and very quiet. The beach area was a little disappointing but that wasn’t the resort fault. We went to the spa and had a wonderful message and hydration therapy. Very nice! Food was really good! I highly recommend this resort.
Stayed 4 nights in Oct 2025

8/10 Good

Brian Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, the room was great and the food was outstanding. Ginette and Alix in food service went out of their way to make each meal special. They deserve a big bonus! There needs to be more food options though. There were only 5 restaurants to start with and they are not all open every night so options were somewhat limited.
Stayed 4 nights in Sep 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2025

6/10 Okay

Sadie

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The pool was great! They said the Sanctuary Town would be open Wednesday-Saturday and because it rained they kept it closed limiting things to do and places to eat to 3 places. The bathtub in our room did not work, the smoke detector in our room kept beeping even after us asking them to fix it, and the mini bar was never stocked unless we specifically called and requested it. They didn’t clean our room 3 days in a row which was very frustrating.
Stayed 7 nights in Sep 2025

10/10 Excellent

Donald, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and perfect setting
Stayed 5 nights in Jun 2025