Verified review
2/10 Terrible
Jahsion
Aug 7, 2026
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 7 days at the Resort & unfortunately it was one of the worst all-inclusive vacations we've ever had. The property looks modern and the rooms are spacious with a nice view, but that's where the positives end. From check-in, we dealt with repeated issues. Room keys constantly stopped working, and although our reservation was for three guests, our son's bed had no blanket. Because the room was very cold, we used a bathrobe to keep him warm, and despite calling guest services, a blanket wasn't delivered until the next day. The staff seemed uninterested, and the language barrier made even simple requests difficult. Restaurant service was consistently poor, with incorrect orders, long waits, and cold food. On Tuesday, both my son and I became sick with what appeared to be food poisoning. I also spoke with 6 other guests, and each of them reported getting sick as well. I observed exposed meat with flies at the buffet, and yogurt and cold cuts left unrefrigerated. Even more concerning, public restrooms repeatedly had no hand soap, even after reporting it, and our room had no dedicated hand soap at the sink. The water slides were frequently out of service, and several other maintenance issues affected our stay. By the end, my family felt relieved to leave rather than sad that it was over. For us, I cannot recommend this resort. My one out of five stars is solely for the appearance of the property and the spacious rooms. Everything else fell well below expectations. Stay away!
Jahsion
Stayed 7 nights in Jul 2026