Finest Playa Mujeres by The Excellence Collection - All Inclusive

Upscale beachfront property with 10 outdoor pools

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Explore the area

Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400

Place, Mujeres Beach
‪10 min walk‬
Place, Isla Mujeres Ferry Terminal
‪45 min drive‬
Place, North Beach
‪45 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪33 min drive‬

Room options

2 bedrooms, premium bedding, pillowtop beds, free minibar items

Junior Suite Spa Or Pool View

Excellent

72 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Swim-Up Suite

Exceptional

88 sq m
1 bedroom
Sleeps 4
1 King Bed

Junior Suite With Private Pool

Excellent

144 sq m
Sleeps 4
1 King Bed

Family Suite

Exceptional

88 sq m
2 bedrooms
Sleeps 5
1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

Pool Family Suite

Good

158 sq m
2 bedrooms
Sleeps 5
1 King Bed and 2 Twin Beds

Two-Story Rooftop Terrace Suite with Plunge Pool

Very good

149 sq m
1 bedroom
Sleeps 4
1 King Bed

Finest Club Junior Suite Ocean View

Good

72 sq m
1 bedroom
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Finest Club Junior Swim-Up Suite

Excellent

74 sq m
1 bedroom
Beach view
Sleeps 4
1 King Bed

Finest Club Family Suite

88 sq m
Ocean view
Sleeps 5
1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

Excellent

144 sq m
Ocean view
Sleeps 4
1 King Bed

Excellence Club Junior Suite Ocean View

Wonderful

72 sq m
Ocean view
Sleeps 2
1 King Bed

Excellence Club Junior Swim-up Suite

Wonderful

72 sq m
1 bedroom
Beach view
Sleeps 2
1 King Bed

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

Exceptional

149 sq m
Ocean view
Sleeps 2
1 King Bed

Finest Club Junior Suite Pool View

72 sq m
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds

Excellence Club Junior Suite Pool View

Wonderful

70 sq m
1 bedroom
Sleeps 2
1 King Bed

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

Wonderful

Sea view
Sleeps 2
1 King Bed

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

Sleeps 4
1 King Bed OR 2 Double Beds

FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

1 bedroom
Sleeps 4
1 King Bed

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

1 bedroom
Sea view
Sleeps 4
2 Double Beds OR 1 King Bed

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Exceptional

Sea view
Sleeps 2
1 King Bed

FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Ocean view
Sleeps 4
1 King Bed

About the area

Punta Sam

Beachside getaway.Your stay at this Playa Mujeres property places you within 2 miles (3 km) of Mujeres Beach and Punta Sam Ferry Terminal. Punta Sam Beach and Playa Mujeres Golf Club are also within 2 miles (3 km).

What's nearby

Mujeres Beach - 10 min walk - 0.8 km
Playa Mujeres Golf Club - 3 min drive - 2.5 km
Isla Mujeres Ferry Terminal - 45 min drive - 8.7 km
North Beach - 45 min drive - 9.1 km
Dolphin Discovery - 49 min drive - 12.2 km

Getting around

Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

‪The Deli - ‬6 min drive
‪Don Fernando Lobby Bar - ‬6 min drive
‪caprichos villa del palmar - ‬5 min drive
‪Cafecito - ‬6 min drive
‪El Suspiro - ‬7 min drive

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Upscale beachfront property with 10 outdoor pools

Finest Playa Mujeres by The Excellence Collection - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Finest Playa Mujeres by The Excellence Collection - All Inclusive you can cool off in one of the 10 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 16 bars/lounges. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

450 guestrooms or units

4 levels

12 buildings

12 dining venues

2 bars by the pool

2 swim-up bars

16 bars or lounges

Built in 2015

Deli

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Terrace on the roof

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference center

Coffee in lobby

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Garden

Gift shop

Beauty salon

Onsite shopping

Bellhop

Elevator

Smoking in designated areas

Bar on the beach

Finest Playa Mujeres by The Excellence Collection - All Inclusive offers 450 accommodations with minibars (stocked with some free items) and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

One Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

3 outdoor pools, open 8:00 AM to 6:00 PM, cabanas (surcharge)

On private beach
Pool
Hot tub
All-inclusive

CA $691 total

includes taxes & fees

Nov 4 - Nov 5

Property amenities

Family friendly

10 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised activities for children
Free water park access
Playground
Snack bar/deli

Internet

Available in all rooms: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle on request for a surcharge
Free self parking on site
Free valet parking on site
Extended parking on site

Food and drink

12 restaurants
16 bars/lounges
2 poolside bars
2 swim-up bars
A beach bar
A coffee shop/cafe
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Things to do

10 outdoor pools
Beach volleyball
Boat tours
Children's pool
Fishing
Fitness classes
Free children's club
Free water park
Full-service spa
Golf driving range
Gym
Hot tub
Kayaking
Motor boating
Outdoor tennis court
Personal motorized watercraft
Pilates classes
Playground
Sailing
Scuba diving
Shopping
Snorkeling
Steam room
Tennis lessons
Wine tasting room
Yoga classes

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Elevator (35 inch wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk (44 inches high)

Room amenities

Entertainment

46-inch LED TV with premium satellite channels

Bedroom

Hypo-allergenic bedding
Pillow menu
Pillowtop mattress
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Jetted bathtub
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Slippers
Toothbrush and toothpaste
Towels provided

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free minibar (limited items)

Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Composting
Connecting rooms available
Desk
Energy-saving switches in guestrooms
Free international calls
Laptop-compatible safe
LED lighting
Phone
Recycling
Separate sitting area
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Finest Playa Mujeres by The Excellence Collection - All Inclusive

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

No shows require payment in full, including taxes and service fee.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Finest Excellence Group Hotel

Finest Excellence Group Hotel Playa Mujeres

Finest Playa Mujeres Excellence Group

Finest Playa Mujeres Excellence Group All inclusive

Finest Excellence Group All inclusive

Finest Excellence Group

Finest Playa Mujeres by Excellence Group

Finest Playa Mujeres by Excellence Group All inclusive

Finest Excellence Group All inclusive All-inclusive property

Finest Excellence Group inclu

Finest Playa Mujeres by The Excellence Collection All inclusive

Finest Playa Mujeres by The Excellence Collection - All Inclusive Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

8/10 Good

Linda

Aug 26, 2025

Stayed 3 nights in Aug 2025

8/10 Good

Linda

Travelled with family, Travelled with family and small children

Aug 26, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property is ideal for families with children and offers a quiet environment.

Stayed 3 nights in Aug 2025

10/10 Excellent

Terri

Aug 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful!

Stayed 5 nights in Jul 2025

10/10 Excellent

Lizette Vallejo

Travelled with family

Aug 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful quiet place, alot of food options. Staff were great

Stayed 5 nights in Jul 2025

2/10 Terrible

Adnan

Travelled with family

Jul 31, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Folks that work there are not accommodating and helpful at all, the hotel’s air conditioning is terrible. Restaurants have really long wait and the food comes out cold. There’s no extra perks for finest club so it’s a waste of money. Beach area was full of seaweed and hotel doesn’t seem to be too concerned about cleaning. I had a finest two bedroom via Expedia with roof top pool but didn’t get the two bedrooms. The’s no privacy in the room that was provided, the bedroom and the bathroom are in the same area nothing separating, no door at all. The property is not ran the same as other excellence resorts such as one in DR or Jamaica. I am very disappointed and had to switch resorts. I would not recommend this to anyone. This place isn’t all that luxury. The hotel we switched to is really a true luxury resort, worth the money. I would not be returning to the excellence resorts in the future.

Stayed 4 nights in Jul 2025

10/10 Excellent

Jose Mercedes, Houston

Travelled with family

Jul 31, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Restaurants options was great and the staff was very profesional

Stayed 4 nights in Jul 2025

10/10 Excellent

Enrique

Travelled with family

Jul 31, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Jul 2025

10/10 Excellent

Fernando

Jul 30, 2025

Stayed 5 nights in Jul 2025

8/10 Good

Luis Manuel

Travelled with family, Travelled with family and small children

Jul 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is our third time at Finest and Fifth time overall at the Excellence collection. We did the club this time because we always enjoy the extra perks and the check in is so much more pleasant. The club has a designated beach area and it makes life much convenient as well. There are so many things we love about this resort : no wrist bands, no reservations needed for restaurants, the sweets bar is a favorite! I love the iced coffee baked goods and fresh fruit always available, the service and staff are just wonderful, I never feel like they are waiting to be tipped and they always seem to go out of their way. Clearly we like this place a lot but there are some areas they need to improve; -Seating by the pool area, it makes 0 sense to have such limited availability and also allow people to wake up at the crack of dawn people “reserve” & have the chair sit empty for hours on end - It’s completely unfair to guest and your staff to have ONE bartender at the swim up bar. A resort this size should have at least two. I felt terrible for the employees trying to keep up with everyone’s orders and wash the cups etc -the kids club: it’s for kids 3 and up my kids are 2.5 and 11 and it seemed like I had to beg for them to be included in the activities. No effort was made with either child to remind them of upcoming events or activities and that was disappointing - Finest club includes top shelf drinks but it can only be found in the club house one area of the hotel

Stayed 6 nights in Jul 2025

8/10 Good

Anthony

Travelled with family

Jul 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The vibes was great

Stayed 4 nights in Jul 2025

10/10 Excellent

RAPHAELLE CECILE

Jul 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was an amazing stay. I was treated like royalty and enjoyed every seconf of it! Thank you for everything!

Stayed 3 nights in Jul 2025

10/10 Excellent

Vishu

Travelled with family

Jul 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was great

Stayed 6 nights in Jul 2025

10/10 Excellent

praveen, Concord

Travelled with family

Jul 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

One of the best resorts. Great place to enjoy all inclusive yummy food. Staff is so welcoming. Rooms with ocean view is a killer. Food is so good can't believe it . Drinks are well made . They really take care of you . Definitely repeat.

Stayed 7 nights in Jul 2025

10/10 Excellent

Pamela

Jul 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Jul 2025

2/10 Terrible

Ani

Jul 28, 2025

Stayed 7 nights in Jul 2025

10/10 Excellent

Hilda, North Miami Beach

Travelled with family and small children

Jul 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely amazing! From the moment we arrived at Finest Playa Mujeres, everything felt like a dream. The service was beyond excellent—every staff member was friendly, attentive, and genuinely happy to help. The resort itself? Spotless! Every corner was clean and beautifully maintained. Our room? Incredible. It had an ocean view that looked straight out of a postcard, a private jacuzzi, and—get this—a pool on the rooftop just for us! It was extraordinary and made our stay feel so special and luxurious. And don’t even get me started on the food—wow! Every meal felt like a gourmet experience, with so many delicious options to choose from. Everything was perfect, whether relaxing by the pool or strolling on the beach. Can’t wait to come back!

Stayed 3 nights in Jul 2025

10/10 Excellent

Nicole

Travelled with family, Travelled with group

Jul 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely loved it here. The staff was incredible. Will and Toledo were the best, they kept checking on us at the pool/bar. I recommend to everyone. It was so quiet and relaxing

Stayed 5 nights in May 2025

10/10 Excellent

Brandon

Jul 27, 2025

Liked: Amenities, property conditions & facilities

Very beautiful resort

Stayed 5 nights in Jul 2025

8/10 Good

DESIREE

Travelled with partner

Jul 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Positive: Location:45 minutes fr the Airport. Cleanliness: The room was impeccably clean and well-maintained. Staff Service: The moment we arrived at the resort, a staff member greeted us right away, and it was refreshing to have a cold towel. The reception staff at the Excellence Club were welcoming and efficient. The staff and servers at all the restaurants we visited were prompt and courteous. Food and Beverage: The restaurants served high-quality food, with a special mention of the Dommo restaurant, which is an Excellence Club exclusive. We had breakfast and dinner there, the food and service were top notch, so don’t miss it if you plan to upgrade your stay. Shoutout to Carlos, Yahir, Mario, and Alma who were very nice, friendly, and attentive when we had dinner on a Monday. - Value for Money: It’s pricey, so plan. I didn’t think that the value of the swim-up suite we paid for was worth the amount (refer to the negative review below). Negative: The most disappointing thing about our stay was the lack of privacy in the swim-up suite. We booked the Excellence Junior Swim-up suite. We had expected a private swim-up, but unfortunately, all the swim-up pools were open and shared with everyone, regardless of the room type. Our room was directly in front of the bar, which was always busy. The wedding party group was directly in front of our pool access. Note to upcoming guests: First swim-up pool we’ve been to of this kind, open to all, no exclusivity, it’s a big NO for me.

Excellence Club Junior Swim-up Suite, the pool is shared to all guests regardless of the suite you booked, no exclusivity.

Stayed 4 nights in Jul 2025

8/10 Good

Julio, Houston

Travelled with family and small children

Jul 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The place is amazing. The facilities are great and the kids club is a must for families. The food options are endless and high quality. The activities are varied and for all ages. The two things that could have been better… 1. The service in the beach was dismissive at best. 2. The restaurants close early to get ready for the next shift. I would recommend to change the posted hours rather than turning down guests.

Stayed 3 nights in Jul 2025

10/10 Excellent

Paige

Travelled with family and small children

Jul 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best all inclusive property in the area! Absolutely stunning property, amazing and caring staff, and multiple large, clean pools if the beach isn’t for you. The kids club area was a fun break from regular swimming for the kids and the lifeguards made sure everyone was safe. I have never had such a fantastic vacation! Will absolutely be back again.

Stayed 5 nights in Jul 2025

10/10 Excellent

Michal

Jul 26, 2025

Stayed 6 nights in Jul 2025

10/10 Excellent

Katherine

Jul 25, 2025

Stayed 4 nights in Jul 2025

2/10 Terrible

Avetis

Travelled with family

Jul 24, 2025

Liked: Property conditions & facilities

Disliked: Staff & service

Super disappointed in Expedia!! Ordered 2 beds ordered 6 months ago and only got 1 bed. Experience horrible from the start. No accommodations

Stayed 7 nights in Jul 2025

10/10 Excellent

Ivys, Miami

Travelled with family and small children

Jul 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We love this hotel. We came 7 years and everything remains the same, very well maintained

Stayed 7 nights in Jul 2025

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FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

About the area

Punta Sam

What's nearby

Getting around

Restaurants

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Awards and affiliations

Similar properties

SLS Playa Mujeres – ALL Inclusive Collection

Property amenities

Family friendly

Internet

Parking and transportation

Food and drink

Things to do

Accessibility

Room amenities

Entertainment

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types