Note fondée sur 458 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 févr. 2024 sur Expedia
Nous voulions une chambre côté soleil et ils ont trouvé une chambre pour nous. Le service est exceptionnel. Merci
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Roberto Díaz, Gestion de l’hôtel
Dear Viva, Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and the overall atmosphere.We cannot wait to welcome you back! Warm regards,
par un voyageur
Publié le 15 mai 2024
The room was beautiful! The entire resort was so well taken care of and the staff was fantastic! Food was delicious and there were many options. We will most definitely be returning in the near future!
Commentaires de Gestion de l’hôtel
15 mai 2024 par Roberto Diaz, General Manager Garza Blanca , Gestion de l’hôtel
Dear Joseph, Thank you for sharing your fantastic experience at Garza Blanca Resort & Spa! We are thrilled to read your review and learn that you found our room beautiful and enjoyed the well-maintained resort.Your compliments about our fantastic staff and delicious food mean the world to us. Providing exceptional service and a variety of culinary options is what we strive for, and we're delighted to hear that we met your expectations.We can't wait to welcome you back to Garza Blanca Resort & Spa in the near future! If there is anything we can do to make your next stay even more memorable, please don't hesitate to let us know.Warm regards,
par un voyageur
Publié le 15 avr. 2024
This was one of the best all inclusive resorts my husband and I stayed at. The property itself was gorgeous, clean and staff was friendly
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Roberto Diaz, General Manager Garza Blanca , Gestion de l’hôtel
Dear Lilliana, Thank you for taking the time to share your feedback with us. We're thrilled to hear that your recent stay exceeded your expectations and that you found our resort to be one of the best all-inclusive experiences you've had. We're delighted that you appreciated the beauty of our property, the cleanliness, and the friendliness of our staff. Providing exceptional experiences for our guests is our top priority, and it's wonderful to know that we succeeded in making your stay memorable. We truly appreciate your kind words and hope to have the pleasure of welcoming you and your husband back for another fantastic stay in the future.Warm Regards,
par un voyageur
Publié le 31 mars 2024
Every staff member was extraordinarily kind and accommodating. We’ve never had better service anywhere. The food was delicious and plentiful. We only wish there was a way to provide fresh water but not in plastic bottles. It’s hard to imagine contributing to the pollution of this beautiful country through such massive amounts of plastic.
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Roberto Díaz, Gestion de l’hôtel
Dear Margaret, Thank you so much for taking the time to write such a detailed and positive review! We are thrilled to read that we have managed to exceed your expectations. I have studied your feedback very carefully and shared with the team the areas for improvements.We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our Guest.Kind regards,
par un voyageur
Publié le 8 mars 2024
Commentaires de Gestion de l’hôtel
29 mars 2024 par Roberto Díaz, Gestion de l’hôtel
Dear Robert, Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and the overall atmosphere.We cannot wait to welcome you back! Warm regards,
par un voyageur
Publié le 2 mars 2024 sur Expedia
Beautiful clean resort. Excellent staff and service. Would visit again and will recommend this resort to friends 😎
Commentaires de Gestion de l’hôtel
4 mars 2024 par Roberto Díaz, Gestion de l’hôtel
Dear Andrew, Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and the overall atmosphere.We cannot wait to welcome you back! Warm regards,
par un voyageur
Publié le 1 mars 2024 sur Expedia
Very clean and friendly. Food was top notch. Great for a quick get away, not especially easy to access, but theres not much of a reason to leave.
Commentaires de Gestion de l’hôtel
2 mars 2024 par Roberto Díaz, Gestion de l’hôtel
Dear Elan, Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and the overall atmosphere.We cannot wait to welcome you back! Warm regards,
par un voyageur
Publié le 1 mars 2024 sur Expedia
The property and the staff were very clean and friendly. Service and food excellent. At night is to quiet it, they should have more adult activities
Commentaires de Gestion de l’hôtel
2 mars 2024 par Roberto Díaz, Gestion de l’hôtel
Dear Eduardo, Thank you for allowing us the opportunity to host you at the Garza Blanca Cancun and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job handling every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Garza Blanca Cancun to welcome you back soon and offer you our hospitality. Kind regards,
par un voyageur
Publié le 1 mars 2024 sur Expedia
Everyone one was so friendly, specially Jesus waiter at beach with Food truck. Also Jesus our breakfast server. Our butlers Alexa & Elli. We will come back for sure. Only couple things I can give remark it was little bit loud from construction going on at site, but this is gonna be over very soon for sure. Also I would be more happy if we had our suite little higher than second floor because of better views.
Commentaires de Gestion de l’hôtel
2 mars 2024 par Roberto Díaz, Gestion de l’hôtel
Dear Drazen, It is an honor to receive an amazing review from our valued guests and we would like to thank you. We are most delighted to learn that you had a wonderful experience at the Resort and had the opportunity to enjoy all the facilities and services we offered. Also, we have taken a note of your comment and will share it with the team. We thank you on behalf of our team.Best regards,
par un voyageur
Publié le 29 févr. 2024 sur Expedia
The hotel itself and property are amazing. Concierge, butlers, spa employee’s and waiters in the restaurant are great. But the front desk employee’s are horrible!! When i got there they charged around a thousand dollars to be able to get my room i had to pay it. even though i confirmed everything with them over the phone before arriving. At check out they refused to apply my room credit to both rooms and just applied my room credit to one and made me pay for everything else in the other! I literally argued with them for half an hour and couldn’t do it any longer or i would miss my transportation and flight so i had to pay it. Everything else there was a great experience. But they start off your stay horribly and end it horribly. It makes it not worth going back there again especially after spending so much money!
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Roberto Díaz, Gestion de l’hôtel
Dear Hekmat, I appreciate the time you took to share your experience with us!I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highlyimportant to us. Rest assured we will take into consideration your comments to improve our service and prevent a recurrence of such an event.We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards,Roberto DíazGeneral ManagerGarza Blanca Cancun
