Ratings based on 160 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 25, 2023 on Expedia
Good location...old hotel...
by A traveller from Ahmedabad
Posted Jul. 20, 2023 on Expedia
Good Clean and inside 2 restaurants and shopping area
by A traveller
Posted May 30, 2023 on Hotels
by A traveller
Posted May 12, 2023 on Expedia
by A traveller
Good location
Posted Jan. 6, 2020 on HotelsGood location and cozy environment
Comment from Hotel Management
Jan. 10, 2020 by Guest Relations Team, Hotel Management
Thank you for taking the time to give us your most valued and much appreciated feedback. We are so pleased that the location worked out for you and it is always a pleasure to make it as comfortable for you as we can. We look forward to having you stay with us again.. We hope you choose to stay with us again.
Warmest of Regards.
Grand Regency, Qingdao
Guest Relations Team
by A traveller
Traditional styling with old world charm
Posted Jan. 5, 2020 on HotelsTraditional styling with old world charm. Foyer had great character. Good seafood buffet Swimming pool area needs to be cleaner. Reasonably good location Front desk spoke English
Comment from Hotel Management
Jan. 10, 2020 by Guest Relations Team, Hotel Management
Dear.DAVID.
Thanks for taking the time to send us your feedback. Whilst we are pleased to see you enjoyed the restaurant and location, though sorry to hear that your stay didn't quite live up to a 10/10 experience. Please accept my apologies if you thought the Swimming pool area was not cleaned properly. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.
Take care,
Grand Regency, Qingdao/Guest Relations Team
by A traveller
Awesome
Posted Dec. 21, 2019 on HotelsThe Assistant Manager Bella Huang was excellent and exceptionally efficient...so professional.
Wonderful experience...my guest was extremely impressed.
Comment from Hotel Management
Dec. 24, 2019 by Guest relations team, Hotel Management
Thank you for the review, S.K. We are happy you have enjoyed your stay with us. It's wonderful to hear that Bella was able to provide you with the excellent experience we strive to provide all our guests. We hope your next stay is just around the corner!
Warmest regards,
Guest Relations
GrandRegency,Qingdao
by A traveller
Nice Hotel
Posted Nov. 9, 2019 on HotelsService was good but one of the room was flooded and we have to change room. There is no air on in the room but they provide a fan. Quite satisfied overall while the condition can be better.
Comment from Hotel Management
Nov. 15, 2019 by Guest Relations Team, Hotel Management
Dear Booting.
Thank you very much for choosing to stay with us in Grand Regency,Qingdao.
We are pleased that you enjoyed your overall stay with us.
However, We truly apologize for the inconvenience cause by our lack of AC.The government-operated central heating service has not started, so AC was not available. If your room is cold ,we will provide a heater, please feel free to contact our staff. We will share this with the appropriate individuals, and we are grateful for the feedback. Thank you for your patience, and we look forward to welcoming you back soon.
Yours sincerely,
Guest Relations Team/Grand Regency, Qingdao
by A traveller
Posted Aug. 25, 2019 on Expedia
It is convince to ride on subway.
Comment from Hotel Management
Aug. 26, 2019 by Guest Relations Team, Hotel Management
Dear Hiro,
Thank you very much for your amazing rating.We are delighted to read that you had a great stay and that you found the location of the hotel fantastic. we can't wait to have the pleasure of welcoming you back soon!
Kind regards,
Guest Relations Team/Grand Regency, Qingdao
by A traveller
Posted Aug. 1, 2019 on Hotels
The facility is old, the towels is too old to use.
Comment from Hotel Management
Aug. 2, 2019 by Guest Relations Team, Hotel Management
Thank you very much for taking the time to submit your feedback to us. I am very sorry to hear that you were not happy with your experience with us. I fully understand that Using old towels is not pleasant experience and this should not have happened. Please accept our apologies for letting you down on this occasion. We appreciate the chance to respond to your feedback and are grateful that you informed us.
Best regards,
Guest Relations Team/Grand Regency, Qingdao
