Note fondée sur 665 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 mai 2024
Noisy room. Asked for a higher floor at check in. Told hotel sold out. Then complained again. They were going to give me another room!!! After I had undone my suitcase. I stayed! Couldn’t get to sleep until 1:30 am
I blame the staff
Commentaires de Gestion de l’hôtel
17 mai 2024 par Alexandra - Front Desk Supervisor, Gestion de l’hôtel
Dear Vivian,Thank you for taking the time to share your feedback about your recent stay at Durham Marriott City Center. We sincerely apologize for the inconveniences you experienced and understand how frustrating it can be to not have a peaceful night's sleep.At check-in, our team always strives to accommodate specific requests, such as a higher floor. However, due to high occupancy during your stay, we had limited availability. We apologize for any misunderstanding or miscommunication that may have occurred during your interaction with our staff. Your comments have been noted and will be addressed with the team to ensure a smoother check-in process in the future.We deeply regret that the noise level impacted your sleep quality. We take noise disturbances seriously, and we apologize for any discomfort caused. Our front desk is available 24/7, and we encourage guests to reach out to us promptly so that we can address any concerns and offer possible solutions, such as a room change, whenever possible.We appreciate your choosing to stay with us and hope to have the opportunity to welcome you back for a much more enjoyable stay in the future.
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Very clean and enjoyable. Food options are limited.
Commentaires de Gestion de l’hôtel
8 mars 2024 par Alexandra - Front Desk Supervisor, Gestion de l’hôtel
Dear Michael,Thank you for taking the time to write a review of your recent stay at our hotel. I'm glad to hear that you found our hotel to be very clean and enjoyable. We take great pride in maintaining a high standard of cleanliness throughout our property to ensure our guests have a comfortable and pleasant stay.I understand that you felt the food options were limited. We are continuously working to enhance our dining experience and appreciate your feedback. Your comments will be shared with our team for consideration as we review our menu offerings. We strive to provide a variety of options to cater to different tastes and preferences, and we will take your feedback into account when planning any future changes.Once again, thank you for sharing your thoughts with us. It is through feedback like yours that we are able to improve our services and provide a better experience for our valued guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Thank you.Best regards,
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Alex and then valet service excellent
Commentaires de Gestion de l’hôtel
8 mars 2024 par Alexandra - Front Desk Supervisor, Gestion de l’hôtel
Dear Dr. Bridgette,Thank you for taking the time to share your feedback about your recent stay at the Durham Marriott City Center. I'm glad to hear that you found Alex and our valet service excellent. Your kind words mean a lot to us and I will make sure to pass on your appreciation to Alex and the rest of the team.At Durham Marriott City Center, it is our commitment to provide exceptional service and make our guests feel valued. Your satisfaction is our top priority, and I'm delighted that we were able to meet your expectations during your stay. We understand that a friendly and efficient valet service can greatly enhance the overall experience, and it's great to know that Alex delivered on this front.Thank you once again for choosing the Durham Marriott City Center. We look forward to welcoming you back soon.Best regards,
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Alexandra - Front Desk Supervisor, Gestion de l’hôtel
Dear Teri,Thank you for taking the time to review our hotel at the Durham Marriott City Center. We are thrilled you enjoyed your stay your stay with us and we hope to serve you again soon!
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Alexandra - Front Desk Supervisor, Gestion de l’hôtel
Dear Whitney,We are happy to hear that you enjoyed your stay with us, and we hope we can see you again soon.
par un voyageur
Publié le 16 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Brian Brill, Gestion de l’hôtel
Thank you for choosing to stay at the Durham Marriott City Center and providing your feedback. Our team hopes to serve you again whenever your travels bring you back to the Durham area.
par un voyageur
Publié le 13 févr. 2024 sur Expedia
We only spent one night but everything was great!
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Alexandra - Front Desk Supervisor , Gestion de l’hôtel
Dear Kelly,Thank you for taking the time out of your day to review your stay with us! We are thrilled you enjoyed your stay here at the Durham Marriott City Center and we hope to see you again soon!
par un voyageur
Publié le 6 févr. 2024 sur Expedia
Room was nice but bathroom door was a glass sliding door that didn’t close well and was very loud. We came in late and grabbed some microwave food from gift area. The microwave my husband had to use was dirty. It was fine and everyone was nice but for the price of one night I was not blown away.
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Alexandra - Front Desk Supervisor , Gestion de l’hôtel
Dear Lori,We are sorry you didn’t enjoy your stay with us and we would like to rectify it so we can better suit your needs. Our top priority is making sure our guests enjoy their time here at the Durham Marriott City Center. We hope to see you again soon.
par un voyageur
Great Staff
Publié le 5 févr. 2024 sur HotelsAll of the staff at the hotel was so friendly. The valet service was lovely as well. Everything was so clean and nice, I enjoyed my stay comfortably.
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Alexandra - Front Desk Supervisor , Gestion de l’hôtel
Dear Kiana,We are thrilled you enjoyed your stay with us at the Durham Marriott City Center! We love to go above and beyond for our guests to make sure that you have an amazing experience! We hope to see you again soon!
par un voyageur de Memphis
Publié le 5 févr. 2024 sur Expedia
Clean, updated surroundings
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Alexandra - Front Desk Supervisor , Gestion de l’hôtel
Dear Rosalind,Thank you for taking your time out of your day to review our hotel at the Durham Marriott City Center. We are thrilled that you enjoyed your stay with us and we hope to serve you again soon.
