Ratings based on 992 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from DURHAM
Posted May 26, 2024
Nice area. Close to Duke, downtown and highways. Room was clean and comfortable.
Comment from Hotel Management
May 27, 2024 by Customer Service, Hotel Management
Ozzie, thank you for your kind words! We are delighted that you enjoyed the convenient location near Duke and downtown, as well as your clean and comfortable room at the Millennium Hotel Durham. We look forward to welcoming you back soon!
by A traveller
Posted May 1, 2024
Sad to say this property is beautiful yet filthy. The bathroom had so much mold around the tub and the sink. Trash littered the hallways. There were even dirty Q-tips in the hallways. The lights were out from the second floor to the ground floor in the stairwell. One of the elevators was out of order. You could smell weed on the first and fourth floor. Such a shame for such a beautiful facility. The hall carpets had large bleach stains on the patterned carpet. I will never return.
Comment from Hotel Management
May 2, 2024 by Customer Service, Hotel Management
Kelly, it's disheartening to hear of your experience. Maintaining cleanliness is a priority, it appears we missed the mark in certain areas during your visit. We're also aware of the concerns with lighting and elevator functionality, and are taking steps to address this. Concerning the uninvited odors, we're committed to offering a comfortable environment and we'll review our enforcement procedures. Lastly, we're working on refurbishment plans which include updating our carpets. We hope you would reconsider your decision and give us another opportunity to serve you better in the future.
by A traveller
Posted Apr. 9, 2024
Friendly staff
Comment from Hotel Management
Apr. 9, 2024 by Customer Service, Hotel Management
Chelsea, we're thrilled to learn that the team members at Millennium Hotel Durham made a positive impression on you with their friendliness. We appreciate your kind words and look forward to your return visit.
by A traveller
Posted Feb. 21, 2024 on Expedia
Great stay
Comment from Hotel Management
Feb. 21, 2024 by Customer Service, Hotel Management
Thanks for the outstanding rating, Amber!We're delighted your time at Millennium Hotel Durham was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
by A traveller from Vero Beach
Posted Feb. 18, 2024 on Expedia
The property was perfect for a short stay and very close to Duke and even not far from UNC.
Comment from Hotel Management
Feb. 19, 2024 by Customer Service, Hotel Management
Michele, it's heartening to learn that you found Millennium Hotel Durham well-situated for your short trip and appreciated its convenient proximity to Duke and UNC. Thank you for choosing to share your experience. We'd be pleased to have you stay with us again in the future.
by A traveller
Posted Feb. 8, 2024 on Expedia
Great place
Comment from Hotel Management
Feb. 8, 2024 by Customer Service, Hotel Management
Wanda, we're overjoyed to hear you found the Millennium Hotel Durham to be a shining example of a great place. That's exactly what we strive for! Thank you for sharing your positive thoughts, and we hope to welcome you back soon.
by A traveller
Posted Feb. 4, 2024 on Hotels
Comment from Hotel Management
Feb. 5, 2024 by Customer Service, Hotel Management
Thank you for the fantastic rating, Anitra!It's outstanding you had such a wonderful experience at Millennium Hotel Durham. We care about the satisfaction of our guests. We can't wait to see you again soon!
by A traveller
Posted Feb. 4, 2024 on Hotels
Comment from Hotel Management
Feb. 5, 2024 by Customer Service, Hotel Management
Bridgit, thank you for your rating for Millennium Hotel Durham. We're glad to hear you had a satisfying experience and look forward to welcoming you back again soon. Your support is greatly appreciated.
by A traveller
Avoid, regardless of price
Posted Feb. 2, 2024 on HotelsEvery aspect of this run-down hotel is filthy. Stained carpeting every 10-feet, poor lighting, food debris at every turn, off putting odors in hallways and lobby, guests smoking weed/pot in guest rooms. Front desk attendant unpleasant and more focused on boyfriend than guests. Complete filth. Stay clear.
Comment from Hotel Management
Feb. 3, 2024 by Customer Service, Hotel Management
James, it's clear you weren't satisfied with your stay, and we are profoundly disturbed to learn of the issues you encountered. Proper cleanliness and amiable services are vital, and it is disheartening to hear you did not find that in your experience. We continually strive to enhance the hotel environment and the conduct of our team members is a top concern. Your comment will serve as a key input for necessary improvements. We hope for the chance to offer you a better experience in the future.
by A traveller
Posted Jan. 30, 2024 on Hotels
Comment from Hotel Management
Jan. 31, 2024 by Customer Service, Hotel Management
Carol, it's great to see you had a favorable experience at Millennium Hotel Durham. We appreciate your rating and hope to welcome you back for another pleasant stay in the future.
