Note fondée sur 226 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 mars 2024
Commentaires de Gestion de l’hôtel
25 avr. 2024 par Mary S- General Manager, Gestion de l’hôtel
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests
par un voyageur
Convenient location & clean
Publié le 27 févr. 2024 sur HotelsHotel fairly new. Very clean! Woman helping with breakfast very helpful. Front desk workers were unfriendly both at check in & out. Barely spoke to me & acted like I was an annoyance interrupting them doing nothing. Directly next to highway which was convenient although not picturesque. Pictures on site showing outdoor tables & patio do exist but are overlooking highway. Not a lot directly next to hotel but very convenient location. Plenty of parking. Rooms were modern.
Commentaires de Gestion de l’hôtel
25 avr. 2024 par Mary S- General Manager, Gestion de l’hôtel
I am happy to know that you had a good stay with us in Chapel Hill. I will address the concerns that you have shared about the front desk staff as I want my guests to feel comfortable and welcome while they are here. Please accept my apologies for this interaction and I will ensure that it will not happen again.
par un voyageur de Dandridge
Publié le 27 févr. 2024 sur Expedia
Very nice
Commentaires de Gestion de l’hôtel
25 avr. 2024 par Mary S- General Manager, Gestion de l’hôtel
Thank you Richard for the feedback. I hope that your stay was what you had expected and slept well. We appreciate you as a guest and hope that you will return to see us again should you be in the area.
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Sam from the front desk greeted us every evening with smile and did an excellent job in making our stay wonderful. Also Mary provided great service.
The hotel over all is a nice place to stay.
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Mary S- General Manager, Gestion de l’hôtel
Thank you for the feed back and appreciate your honesty. We strive to give the best service to all of our guests and I will pass this information along to Sam.
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Clean and staff was very friendly.
Commentaires de Gestion de l’hôtel
25 avr. 2024 par Mary S- General Manager, Gestion de l’hôtel
Thank you so much for you r honest feedback and your patronage. We hope that you enjoyed your stay with us in Chapel HIll.
par un voyageur
Highly Recommended
Publié le 25 févr. 2024 sur HotelsGreat stay. The young lady at the desk remembered me from my September visit. I was so impressed. Great customer service even under pressure. The TV died. The maintenance man, who already left and was home, came home and replaced it immediately. Manager was so nice and comforting. I came to memorize my 9yo granddaughter…. Everyone couldn’t have been nicer.
par un voyageur
Surprisingly nice
Publié le 24 févr. 2024 sur HotelsFirst time trying a True Hotel…..I’m impressed. It had a lower price than most of the other hotels in the Chapel Hill area but it had good reviews so I figured I’d try it out. I guess it would be considered a no-frills kind of place but I think it’s pretty nice, very clean and very modern type facilities.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 avr. 2024 par Mary S- General Manager, Gestion de l’hôtel
We would like to express our sincere gratitude for choosing to stay with us during your recent visit. It was a pleasure to have you as our guest, and we hope that you had a comfortable and enjoyable stay.At Tru, we strive to provide the best possible experience for our guests, and your feedback is incredibly valuable to us. We would love to hear about your experience and any suggestions you may have for how we can improve our services.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Slow check in
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Mary S- General Manager , Gestion de l’hôtel
I am sorry to hear that you had a less then great experience. Please reach out to the hotel and let us know what could have been done better for you to have a better experience
par un voyageur
Publié le 12 févr. 2024 sur Hotels
