Ratings based on 492 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 21, 2024 on Hotels
Food quality was poor at breakfast & dinner and limited options. Restaurants staff aren’t professional.
Comment from Hotel Management
Feb. 10, 2024 by Pieter Van Beugen General Manager, Hotel Management
Dear Islam,Thank you for taking the time to review us and I am terribly sorry tohear of the shortcomings encountered during your recent stay. Wehighly value your input as it will assist us in improving our servicelevels.We hope to redeem your faith in us, and to one day provide youwith a great experience that you well deserve.Until then I remain with sincere apologies.Kind regards,
by A traveller
Posted Dec. 29, 2023 on Expedia
We opt for the 'all-inclusive' package, however, was very disappointing. Very limited options for drink and eat. Also, the food offered was average. I would not recommend.
Comment from Hotel Management
Feb. 10, 2024 by Pieter Van Beugen General Manager, Hotel Management
Dear Vincius,Thank you for taking the time to share your review on your recentstaying experience with us.It is unfortunate that we were not able to meet up to yourexpectations. I have shared your feedback to the team especially onbetter communication with our guests for the packages and optionsavailable for upgrades to ensure that our guests are able to enjoythe facilities better.Once again, thank you for sharing and we do hope to have theopportunity of welcoming you back to our family.Kind regards,
by A traveller
Posted Dec. 29, 2023 on Expedia
Great accomodation and facilities. Water sports and beach position excellent.
Breakfast buffet too noisy and busy.
Comment from Hotel Management
Feb. 10, 2024 by Pieter Van Beugen, General Manager, Hotel Management
Dear paul,Thank you for sharing your review with us.It is great to hear that you had a wonderful time and enjoyed withthe services and facilities that we have offer.We also hope that you brought back some memorable momentsduring your stay at property.We have taken note of your comments and shared them withrelevant department leaders as we constantly strive to improve ourguests' experience with us.Our purpose is, and will always be, to deliver a memorable serviceto each and every guest in our resort.We look forward to welcoming you back in the not too distantfuture and assure you of our best of attention and services at alltimes.Kind regards,
by A traveller
Posted Dec. 26, 2023 on Hotels
It was amazing stay, we as a family enjoyed a lot.
The hotel is very clean, well organised and the staff is so helpful.
Comment from Hotel Management
Feb. 10, 2024 by Pieter Van Beugen, General Manager, Hotel Management
Dear Ramy,Thank you for taking the time to share your recent experience andfor giving us perfect feedback. We are expecting to welcome youback to our hotel next time you will travel to our area - please letme know if we can assist with booking and arrangements.Kind Regards,
by A traveller
Good to stay!
Posted Dec. 18, 2023 on Hotelsthe hotel is huge and nice to stay in, my only feedback was regarding the breakfast as it was not as it should be! the pool temperatures was controlled while the water at the kids water park was extremally cold!
Comment from Hotel Management
Feb. 10, 2024 by Pieter Van Beugen, General Manager, Hotel Management
Dear Ahmed,Thank you for sharing your review with us.It is great to hear that you had a wonderful time and enjoyed withthe services and facilities that we have offer.We also hope that you brought back some memorable momentsduring your stay at property.We have taken note of your comments and shared them withrelevant department leaders as we constantly strive to improve ourguests' experience with us.Our purpose is, and will always be, to deliver a memorable serviceto each and every guest in our resort.We look forward to welcoming you back in the not too distantfuture and assure you of our best of attention and services at alltimes.Kind regards,
by A traveller
Posted Dec. 17, 2023 on Hotels
Breakfast was limited
The water in Kids playing area are so cold
Comment from Hotel Management
Feb. 10, 2024 by Pieter Van Beugen, General Manager, Hotel Management
DearThank you for sharing your review with us.It is great to hear that you had a wonderful time and enjoyed withthe services and facilities that we have offer.We also hope that you brought back some memorable momentsduring your stay at property.We have taken note of your comments and shared them withrelevant department leaders as we constantly strive to improve ourguests' experience with us.Our purpose is, and will always be, to deliver a memorable serviceto each and every guest in our resort.We look forward to welcoming you back in the not too distantfuture and assure you of our best of attention and services at alltimes.Kind regards,
by A traveller
Posted Dec. 16, 2023 on Hotels
Comment from Hotel Management
Feb. 10, 2024 by Pieter Van Beugen, General Manager, Hotel Management
Dear Amal,We are truly heartened to receive your generous review. Thank youfor letting us know how much you enjoyed it, we are especiallypleased that you felt well-looked after. We look forward to havingyou with us again in the near future.Kind Regards,
by A traveller
Posted Dec. 16, 2023 on Expedia
Great property for families and kids while retaining adult only areas for guests who don’t come with kids. Good sized rooms, excellent staff and plenty of activities for everyone. This resort is my and my family’s top 2 destinations in UAE.
However, there are a few small issues that I noticed. I got the impression that some (very few) facilities are struggling due to their age and with the huge influx of guests. Toilets near the pool and Pirate ship splash pad were clogged one day. Splash pad showed signs of wear and tear. Kids club has limited options and also needs a refresh. Breakfast options for vegetarians was limited.
But these are very small issues and overall the resort facilities and staff are amazing, among the best I have experienced in UAE.
Highly recommended!
Comment from Hotel Management
Feb. 10, 2024 by Pieter Van Beugen, General Manager, Hotel Management
Dear Tushar,Thank you for sharing your review with us.It is great to hear that you had a wonderful time and enjoyed withthe services and facilities that we have offer.We also hope that you brought back some memorable momentsduring your stay at property.We have taken note of your comments and shared them withrelevant department leaders as we constantly strive to improve ourguests' experience with us.Our purpose is, and will always be, to deliver a memorable serviceto each and every guest in our resort.We look forward to welcoming you back in the not too distantfuture and assure you of our best of attention and services at alltimes.Kind regards,
by A traveller
Posted Dec. 7, 2023 on Hotels
Comment from Hotel Management
Feb. 10, 2024 by Pieter Van Beugen, General Manager, Hotel Management
DearWe are truly heartened to receive your generous review. Thank youfor letting us know how much you enjoyed it, we are especiallypleased that you felt well-looked after. We look forward to havingyou with us again in the near future.********************************************DearWe are truly heartened to receive your generous review. Thank youfor letting us know how much you enjoyed it, we are especiallypleased that you felt well-looked after. We look forward to havingyou with us again in the near future.Kind Regards,
by A traveller
Posted Dec. 5, 2023 on Hotels
Comment from Hotel Management
Feb. 10, 2024 by Pieter Van Beugen, General Manager, Hotel Management
Dear Paul,We are truly heartened to receive your generous review. Thank youfor letting us know how much you enjoyed it, we are especiallypleased that you felt well-looked after. We look forward to havingyou with us again in the near future.Kind Regards,
