Note fondée sur 854 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 mai 2024
Room smells bad, floors were filthy, asked them to mop and they didn't. Key card wouldn't work. Hole in floor. Maid service rolling cart back and forth early.
par un voyageur
Publié le 5 mars 2024 sur Expedia
There was a drunk guest in the lobby that wouldn't stop trying to touch me
Commentaires de Gestion de l’hôtel
6 mars 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Dear Sean, Thank you for taking the time to tell us about your experience at the RED ROOF INN REDDING. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you described. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 mars 2024 par Samantha Rediresponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for your review. The staff at the Red Roof Inn Redding and I were so glad we earned your 4/5 score following your stay. At Red Roof, we aim to deliver a positive experience for all our guests and we're happy to have achieved that with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.Thanks again and we look forward to your next stay at Red Roof.Sincerely,Red Roof Management
par un voyageur
Publié le 3 mars 2024 sur Expedia
The staff was amazing and I really felt safe there!
Commentaires de Gestion de l’hôtel
3 mars 2024 par Samantha Rediresponse Specialist, Gestion de l’hôtel
Dear Joy,Thank you for taking the time to write a review of your stay at the Red Roof Inn Redding. I am happy to hear that you felt safe at our hotel and was pleased with our amazing staff. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management
par un voyageur
Gross bedding
Publié le 1 mars 2024 sur HotelsThe bedding was dirty and smelled bad. I realize the comforters don't always get changed, which is gross but we usually just pull them off, but the sheets had dirty spots all over them and smelled awful. There was something smeared on the comforters. We ended up using our own blankets and pillows. Also, the floors hadn't been swept in a while an the towels smelled worse than the bedding.
We arrived late, around 11pm and had to park behind the building, which was super sketchy with people lingering around. After we got home, I realized my car had been keyed. This is not really a fault of the establishment but sharing a parking lot with a bar could maybe be resolved. Maybe bar patrons should have to park behind the bar and the motel parking lot should only be for those patrons. Just a suggestion.
We live in southern Oregon but are from central California and travel to and from quite a bit. Will definitely not stay here again.
Commentaires de Gestion de l’hôtel
2 mars 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thanks for sharing your feedback with us, Moriah. The team at our Red Roof Inn Redding was saddened to see that we failed to provide you with a satisfactory stay. You stated that the dirty bedding and the floors that were not swept, along with your other concerns hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best in your future stays.Best wishes,Red Roof Management
par un voyageur
Publié le 1 mars 2024 sur Expedia
Great place for the value
Commentaires de Gestion de l’hôtel
1 mars 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hi Markus,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Redding with us. It was so rewarding to see that we earned your 4/5 score with our location's great value-based prices. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management
par un voyageur
Publié le 28 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Hello Daniel,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN REDDING. It’s great to see you enjoyed your stay, resulting in an 8/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences.Thank you again for sharing your review and we can’t wait to see you under our roof soon.Sincerely,Red Roof Management
par un voyageur
Crazy room mix up...
Publié le 27 févr. 2024 sur HotelsThe reservation we had was given away on a Friday night, despite my calling to say we were arriving late. I'm in a wheelchair so 2nd floor didn't work. Called sister motel and saved queen bottom room for us. We rushed over. Then didn't have room? Gave us 2 double, 1 slept in. We slept in the other. That was all they had. We took it. All that took hours. Morning manager was VERY apologetic about it all. We will give another chance here.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Fred,The team at the Red Roof Inn Redding would like to thank you for sharing with us. We appreciated your 6/10 score. We were also pleased to read that the manager was apologetic for the situation mentioned and that they resolved the situation. However, it was displeasing to read that you lost your reservation at this location and that the other location was unable to provide you with the Queen bedded room on the first floor. As such, your feedback may be taken into account.Once again, on behalf of Red Roof, we would like to thank you for sharing with us. It would be our pleasure to host you again so that we can provide you with a better experience.Sincerely,Red Roof Management
par un voyageur
Publié le 27 févr. 2024 sur Expedia
would visit here again
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Dear Colleen, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN REDDING. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Red roof surprised me with how easy it was to stay here .
Parked right in front of our room. Ice machine was good, coffee in the room and microwave plus the fridge .
Great rate for the stay .
Front desk guys were helpful !
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Tony, Gestion de l’hôtel
Dear Janet,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN REDDING.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
