Ratings based on 575 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 3, 2024 on Expedia
Desk was very nice and helpful. He gave us a lot of info. Very clean and great customer service!!!
Comment from Hotel Management
Mar. 4, 2024 by Guest Services, Hotel Management
Thank you for your feedback, we hope to see you gain soon!
by A traveller
Posted Feb. 12, 2024 on Hotels
Comment from Hotel Management
Feb. 20, 2024 by Front Desk, Hotel Management
Thank you for your feedback, we hope to see you again soon!
by A traveller
Posted Feb. 6, 2024 on Expedia
A great place to stay
Comment from Hotel Management
Feb. 6, 2024 by Guest Services, Hotel Management
Thank you for your feedback. We hope to see you again soon!
by A traveller
Posted Jan. 29, 2024 on Hotels
Staff was helpful, friendly , engaging and kind. They always answered our questions .
Comment from Hotel Management
Jan. 30, 2024 by Guest Services, Hotel Management
Patricia, Thank you for your feedback. We are glad our team provided you with exceptional service. We hope to see you again soon!
by A traveller
Holiday stay
Posted Dec. 27, 2023 on HotelsThere was a lot of mold and mildew in the shower, in varying degrees of age. We were there two nights and had three small bottles of conditioner but only one small bottle of shampoo and one of the beds had a big pink smudge on the blanket. Yuck!
The nice thing in the stay was the gentleman that checked us in, he was very nice and informative of the area.
Comment from Hotel Management
Dec. 28, 2023 by Sam Bent, Hotel Management
Hello,We are sorry to hear that your experience was not what you had hoped. We strive to offer the best service and amenities to all our guests to make sure they have a nice and pleasant stay, but circumstances prevented this during your visit. We take all feedback to heart and will make sure that the situation you experienced is fully reviewed. We hope that you give us another chance to serve you and make your next stay memorable, please ask for me personally if you need anything during your next stay we will be always at your service.Thank you Best regards,
by A traveller
Posted Dec. 16, 2023 on Hotels
Comment from Hotel Management
Dec. 28, 2023 by Sam Bent, Hotel Management
Thank you very much
by A traveller
Enjoyed my stay
Posted Dec. 12, 2023 on HotelsLiked that this location offered free parking and it’s located conveniently to Redwood City and Palo Alto. It was very clean and I felt really comfortable staying here. The man working behind the counter checking me in was very friendly and even recommended some nice restaurants to try during my stay. Would come back again.
Comment from Hotel Management
Dec. 12, 2023 by Sam Bent, Hotel Management
Thank you very much
by A traveller
Posted Dec. 2, 2023 on Hotels
Comment from Hotel Management
Dec. 5, 2023 by Gigi, Hotel Management
Thank you for your review!
by A traveller
Posted Nov. 28, 2023 on Expedia
This property did the little things to ensure a comfortable stay. The room was clean, the staff explained how to control the temperature. We always came back to a warm room. Breakfast selection was plentiful.
Comment from Hotel Management
Nov. 28, 2023 by Front Desk, Hotel Management
Maryanne, Thank you for your feedback. We are glad you had a comfortable stay and the team provided you with an excellent service. We hope to see you again soon.
by A traveller
Posted Nov. 13, 2023 on Expedia
Comment from Hotel Management
Nov. 14, 2023 by Gigi, Hotel Management
Thank you for your review! We appreciate it!
