Ratings based on 5,587 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Sacramento
Posted Apr. 16, 2024
First as we arrived, the receptionist told me and another guest in line that they did not receive the 3rd party reservations and then it became clear that they didn't have any room to give us and instead claimed to don't see the reservations. The receptionists were rude and didn't want to do anything saying you deal with your travel agencies. Oh and yes we do have a room, you can rent out of pocket now but it's a smoking room, on the 1st floor and that it was $290 dollars. We ended up leaving the hotel, taking taxi to another hotel, better rooms and accommodations for half the price.
Comment from Hotel Management
Apr. 16, 2024 by GSR, Hotel Management
We apologize for any inconvenience. Your feedback is appreciated.
by A traveller from LAKEVIEW
Posted Apr. 5, 2024
We had a noisy, drunk neighbor next us that scared us and so we checked out early. Too bad their is still smoking allowed in the casino area! We won't return.
Comment from Hotel Management
Apr. 5, 2024 by GSR, Hotel Management
We apologize for the inconvenience. Your feedback will be addressed.
by A traveller
Posted Apr. 5, 2024
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Comment from Hotel Management
Apr. 5, 2024 by GSR, Hotel Management
Thank you for the perfect rating! We can't wait to host you again
by A traveller from LAKEVIEW
Posted Mar. 21, 2024
Amazing the permiation of cigarette smoke, YUK!
Comment from Hotel Management
Mar. 22, 2024 by GSR, Hotel Management
We apologize about the smoke and will work with our team to get a better filtration system. Thank you for your feedback regarding this.
by A traveller
Posted Mar. 21, 2024
Ask for additional pillows took almost 2 hours to get
Comment from Hotel Management
Mar. 21, 2024 by GSR, Hotel Management
We apologize for any shortcomings. Your concerns will be addressed.
by A traveller from North pole
Posted Mar. 1, 2024
Comment from Hotel Management
Mar. 21, 2024 by GSR, Hotel Management
Glad you enjoyed your time with us! Until next time!
by A traveller
Posted Mar. 1, 2024
Comment from Hotel Management
Mar. 3, 2024 by GSR, Hotel Management
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback!
by A traveller
Posted Feb. 29, 2024
The staff at Check-in were SUPER helpful
And accommodating!
Comment from Hotel Management
Mar. 2, 2024 by GSR, Hotel Management
Thank you for your wonderful feedback. We are happy to hear that check in went well for you.
by A traveller from HANFORD
Posted Feb. 8, 2024
Excellent place to relax gambling and variety of shopping several restaurants to eat.
Comment from Hotel Management
Feb. 8, 2024 by GSR, Hotel Management
Thank you for your feedback. We are glad to see that you enjoyed your visit.
by A traveller
Posted Feb. 6, 2024
Comment from Hotel Management
Mar. 31, 2024 by GSR, Hotel Management
We are thrilled to hear you enjoyed your time at Grand Sierra Resort. Thank you for your feedback.
