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Aloft Richmond West Short Pump

3.0 star property
3-star hotel near Short Pump Town Center

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Photo gallery for Aloft Richmond West Short Pump

Pub
Reception
Pub
Exterior
Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
3939 Duckling Drive, Richmond, VA, 23060
  • Place, Short Pump Town Center
    ‪2 min drive‬
  • Place, Henrico Doctors' Hospital
    ‪8 min drive‬
  • Place, University of Richmond
    ‪11 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪30 min drive‬

Room options

View all photos for aloft, Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

aloft, Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(35 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

aloft, Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(15 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Queen Beds

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Exterior

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About the area

Richmond

In shopping district.You'll find Short Pump Town Center and Elk's Lodge within 3 miles (5 km) of this hotel. Sheltering Arms Institute and Virginia Hospital & Health are also within 6 miles (10 km).

What's nearby

  • Short Pump Town Center - 2 min drive - 1.8 km
  • Henrico Doctors' Hospital - 8 min drive - 9.2 km
  • University of Richmond - 11 min drive - 12.2 km
  • Lewis Ginter Botanical Garden - 13 min drive - 14.8 km
  • Virginia Commonwealth University - 16 min drive - 21.2 km

Getting around

  • Richmond Staples Mill Road Station - 16 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Wawa - ‬17 min walk
  • ‪McDonald's - ‬8 min walk
  • ‪Cook Out - ‬18 min walk
  • ‪Chick-fil-A - ‬20 min walk
  • ‪Sonic Drive-In - ‬8 min walk

About this property

Aloft Richmond West Short Pump

3-star hotel near Short Pump Town Center
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and a meeting room are available.

Public spaces have free WiFi and wired Internet. Event space at this hotel measures 564 square feet (52 square meters) and includes conference space. A health club, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Aloft Richmond West Short Pump. Limited free parking is available on a first-come, first-served basis.

This 3-star Richmond hotel is smoke free.

  • 135 guestrooms or units
  • 5 levels
  • 564 sq ft of conference space
  • 52 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Pool or billiards table
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Aloft Richmond West Short Pump offers 135 air-conditioned accommodations with safes and complimentary newspapers. 42-inch LCD televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily on-the-go breakfast available 4:00 AM to 1:00 PM for a fee: USD 5 to 15 for adults and USD 5 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Health club
  • Shopping mall
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Bar/lounge
  • Dining venue(s)
The following facilities are closed on Monday and Sunday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 5 to 15 for adults, and USD 5 to 15 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

aloft Richmond
aloft Richmond West Glen Allen
aloft Richmond West Hotel
aloft Richmond West Hotel Glen Allen
aloft West Richmond
Richmond aloft

Aloft Richmond West Short Pump Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 485 out of 1008 reviews
Rating 8 - Good. 268 out of 1008 reviews
Rating 6 - Okay. 123 out of 1008 reviews
Rating 4 - Poor. 77 out of 1008 reviews
Rating 2 - Terrible. 55 out of 1008 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Randy

Stayed 1 night in Jul 2025

10/10 Excellent

Chaz

Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Jun 2025

8/10 Good

Adriane

Travelled with family
Disliked: Amenities, property conditions & facilities
Under construction, no air in hallways or lobby and the elevators didn’t work.
Stayed 2 nights in Jul 2025

10/10 Excellent

Unique

Stayed 1 night in Apr 2025

8/10 Good

Mauricio

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jamari

Stayed 3 nights in Jul 2025

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Under renovation yet no disclosure but charged full rates. Imagine my surprise upon arrival. Waited at check-in for staff to finally show up from who knows where. Look elsewhere for accommodations. The brand should do better.
Stayed 1 night in Jun 2025

8/10 Good

Mal

Travelled with family and small children
Disliked: Cleanliness, amenities
The person that checked me in was very nice and pleasant.
Stayed 1 night in Jun 2025

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Aliia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Jason, Mesquite

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel option in a very walkable area with several restaurants close by. Driving distance to local stores. Very quiet neighborhood at night although the hotel itself is not so quiet. You can hear everyone in the hallways and adjoining rooms. Plenty of free covered parking.
Stayed 1 night in May 2025

10/10 Excellent

Robert

Stayed 1 night in Jun 2025

2/10 Terrible

Keri

A series of unfortunate events made an already stressful trip even moreso. I won’t be returning.
Stayed 1 night in Jun 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The new renovated rooms look amazing
Stayed 1 night in Jun 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It got off to a bumpy start. The agent at the front desk ran my credit card 5 times because something was wrong with the machine. Once he gave up on that and gave us our hotel keys it was a pleasant stay. Also there is salsa dancing in the lobby area on certain nights, so you are able to get in a good workout if you are game for it!
Stayed 1 night in Jun 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was excellent
Stayed 1 night in May 2025

4/10 Poor

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
I was surprised at how loud the room was and how much hallway/exterior noise could be heard in my room.
Stayed 1 night in May 2025

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area!
Stayed 1 night in May 2025

10/10 Excellent

Nakia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ZANE WAS AMAZING! I'd stay again just to experience the level of customer service that she provided.
Stayed 1 night in Apr 2025

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Zamiya

Liked: Property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Nicole

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location is lovely, right in the middle of a walkable shopping and dining area that is quaint and colonial. The hotel itself was a different story. It looks like it is still under construction, with drywall dust on the room floors and windowsills, unfinished caulking, etc. We had to switch rooms because the first one had only scalding hot water. In the second room, the toilet wouldn't flush. At that point, we weren't going to move rooms a third time, so my husband rolled up his sleeves and fixed the toilet himself. The room phones in each room were mutilated, with half the buttons ripped off and no labels to explain how to call the front desk or get an outside line. No instructions in the room whatsoever, including how to raise and lower the electric blinds. The bathrooms didn't even have hooks for hanging your hand towels or wash clothes. There was one hook outside the shower, but that was it. No hooks on the doors or in the room itself. It was all very bizarre. The front desk staff apologized for the issues and promised a manager would speak to us the next day, but that never happened. It is also difficult to get around the building. There is one elevator that gets you from the parking garage to the lobby, then you have to travel across the lobby and to a second elevator to get to the rooms. You also have to travel through multiple fire doors in the process that aren't particularly accessible for a person with a disability. I definitely wouldn't stay there again.
Stayed 1 night in May 2025

10/10 Excellent

Rodney

Stayed 1 night in Apr 2025

6/10 Okay

Brinn

Stayed 2 nights in Apr 2025