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Comfort Suites Innsbrook - Short Pump

2.5 star property
Victorian hotel near Short Pump Town Center

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Photo gallery for Comfort Suites Innsbrook - Short Pump

Lobby
Free daily buffet breakfast
Indoor pool, open 10:00 AM to 10:00 PM, sun loungers
Premium bedding, pillowtop beds, desk, laptop workspace
Lobby

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Breakfast included
  • Housekeeping
  • Laundry
  • Gym

Explore the area

View in a map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Place, Elk's Lodge
    ‪4 min drive‬
  • Place, Short Pump Town Center
    ‪4 min drive‬
  • Place, Greater Richmond Convention Center
    ‪15 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

  • 30 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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About the area

Glen Allen

In shopping district.Within 3 miles (5 km) of this Glen Allen hotel, you'll find Short Pump Town Center and Elk's Lodge. Also, Virginia Hospital & Health is within 3 miles (5 km) and Bowlero West End is within 6 miles (10 km).

What's nearby

  • Elk's Lodge - 4 min drive - 3.1 km
  • Short Pump Town Center - 4 min drive - 4.5 km
  • Virginia Commonwealth University - 13 min drive - 20.8 km
  • Greater Richmond Convention Center - 15 min drive - 22.8 km
  • Kings Dominion - 24 min drive - 43.3 km

Getting around

  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Intl. Airport (RIC) - 28 min drive

Restaurants

  • ‪Panera Bread - ‬8 min walk
  • ‪Chipotle Mexican Grill - ‬7 min walk
  • ‪Silver Diner - ‬4 min walk
  • ‪The Beach House - ‬8 min walk
  • ‪Capital Ale House - ‬5 min walk

About this property

Comfort Suites Innsbrook - Short Pump

Victorian hotel near Short Pump Town Center
Comfort Suites Innsbrook - Short Pump offers its guests an indoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 1640 square feet (148 square meters) and includes conference space. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Comfort Suites Innsbrook - Short Pump. Free self parking is available. You'll have access to the indoor pool and health club at a partner property.
  • 1 building
  • 125 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 1640 sq ft of conference space
  • 148 sq m of conference space
  • Built in 1999
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Water dispenser
Comfort Suites Innsbrook - Short Pump offers 125 accommodations with MP3 docking stations and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Similar properties

Bar (on property)
Hyatt Place Richmond/Innsbrook
  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Restaurant
3.9 out of 5, Good, 1,006 reviews
The price is CA $131
CA $152 total
includes taxes & fees
Dec 28 - Dec 29
Hyatt Place Richmond/Innsbrook

Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Up to 5 children 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

6.4
Rating 10 - Excellent. 275 out of 1001 reviews
Rating 8 - Good. 188 out of 1001 reviews
Rating 6 - Okay. 177 out of 1001 reviews
Rating 4 - Poor. 151 out of 1001 reviews
Rating 2 - Terrible. 210 out of 1001 reviews

6.4/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Stayed 1 night in Oct 2025

4/10 Poor

Heather

Stayed 1 night in Jun 2025

6/10 Okay

Lakeisha

Furniture is old and needs to be updated. There were Roaches in the room
Stayed 2 nights in Sep 2025

4/10 Poor

Carla

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was comfortable, but the duvet cover had a couple of decent size holes. There were 2 light bulbs out, only 3 towels, 2 adults in room. Carpet was dirty in room AND inside the main hotel area and staircase. There was either coffee or soda splashed on the wall behind refrigerator.
Stayed 2 nights in Sep 2025

10/10 Excellent

Samuel

Stayed 4 nights in Aug 2025

2/10 Terrible

Patricia

Travelled with family
Disliked: Staff & service

Filthy and smell like smoke

The hotel had a big sign that said 100% smoke free and the halls and run was full with the smell of smoke. I told the desk clerk and she didn’t seemed to be interested. The first floor and the second floor was Aweful with that smell. The hallway carpets on the first and second floor was filthy. The elevator smelled like smoke. The smell actually got my granddaughter sick after leaving there. The room wasn’t fully clean. The bathroom floor was dirty as well as the tube. I am asking for a full refund.
Stayed 1 night in Sep 2025

6/10 Okay

Vishalkumar

Travelled with group
Disliked: Staff & service, property conditions & facilities
The hotel is definitely not a 3+ star. Room was ok. It had strange smell . Neighbor room people were load. Floor lamp and one of the lights were out of order. Bathroom floor had hair on the floor.
Stayed 1 night in Sep 2025

2/10 Terrible

Kora

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Didn’t make it 5 minutes

There are stains everywhere, even just walking up to the room. The room itself was pretty dirty. The toilet was running nonstop when I arrived. There were cockroaches on the walls stains on the walls bathtub with stand and dirty ended up canceling and getting a full refund.
Stayed 2 nights in Sep 2025

2/10 Terrible

Kenesha

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
My room had a roach in the bathtub. I definitely got my money back.
Stayed 1 night in Aug 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities

Clean your hotel

If i could give no stars for clean i would. We had to change 4 times before we got a semi clean room. We stayed a week and never once got our linens changed. The hotel would ve nice and in a great location but the cleanliness of tge hotel is gross. 1st room smelled like mildew and wet dog 2nd room water in the room was running all night and the shower was gross. 3rd room couldnt even get into the room the door was broken. 4th room (best of them) door wouldnt shut unless forced and the door was falling apart . There was mold in the room and holes in the ceiling
Stayed 7 nights in Aug 2025

2/10 Terrible

Jingting

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Michael

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bugs

Roaches
Stayed 1 night in Aug 2025

10/10 Excellent

Juan Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2025

2/10 Terrible

Michael

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Roach from hell

Found a dead cokeroach in a bath towel We left, it was disgusting
Stayed 1 night in Aug 2025

6/10 Okay

gina

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was great. However, our room needed to be fixed. Wallpaper was peeling off the wall in the bathroom, the couch cushions were stained, it just felt dirty. To be fair, we stayed in a dog friendly room, so I can almost understand the old couch, but the rest of the room still needed work. Also, breakfast wasn’t the best. We’ve stayed in many places and know the deal with free hotel breakfasts, but there something not quite right about everything. The orange juice tasted off, the waffles were different…I don’t know, maybe because of the condition of the room it skewed everything else about the hotel. It served our purpose for the weekend. However, we will try a different hotel the next time we visit.
Stayed 2 nights in Aug 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel could use a revamp

Unfortunately there was mold and rust in a microwave . Mold in the bathroom and our refrigerator leaked and the bed sheets were dirty.
Stayed 2 nights in Aug 2025

10/10 Excellent

Cheryce

Disliked: Cleanliness
Tv or phone didnt work
Stayed 2 nights in Jul 2025

10/10 Excellent

Jared

Travelled with pets
Liked: Amenities
It’s good
Stayed 1 night in Aug 2025

2/10 Terrible

Kathleen

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here if you value your peace of mind and safety, or if odor sensitive. Rank, damp, nasty, bugs in couch bed, stale cigarette odor mixed with weed throughout and filthy grounds and parking infest this property along with filthy carpets, linens, walls, elevators, hallways-the lot. Just the worst hotel. Paper with feces in the disgusting parking lot. Went across the street to get a room at another hotel, like night and day. Vile place with shady people hanging around, staying there. Would sleep in my car instead of rebooking at Choice Suite. Still have the nasty stench of the orange bug couch I slept on in my nose. I was scared to be there alone. Beware, don’t make my mistake and book here. Go across the street. Pay the extra.
Stayed 2 nights in Aug 2025

6/10 Okay

Mark

Travelled with family
A little aged.
Stayed 1 night in Aug 2025

4/10 Poor

Michael

Disliked: Property conditions & facilities
It took four times to get a key that worked and we were not told that you have to push the handle up instead of down to open the door. No AC in the hallways are elevator and the hot water did not work and no compensation was offered.
Stayed 1 night in Aug 2025

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities
Nothing unique. The property has seen better days. Many broken items in room plus ac not used on floor hallways.
Stayed 1 night in Aug 2025

2/10 Terrible

tiiana

Stayed 1 night in Aug 2025

10/10 Excellent

Marquis

Stayed 3 nights in Jun 2025

10/10 Excellent

Marquis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jun 2025