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Springhill Suites by Marriott Richmond Northwest

2.5 star property
Hotel near Short Pump Town Center in Richmond

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Photo gallery for Springhill Suites by Marriott Richmond Northwest

Exterior
Reception
Free daily buffet breakfast
Property amenity
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

View in a map
9960 Independence Park Drive, Richmond, VA, 23233
  • Short Pump Town Center
    ‪5 min drive‬
  • Henrico Doctors' Hospital
    ‪6 min drive‬
  • University of Richmond
    ‪9 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪28 min drive‬

Room options

View all photos for Studio, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 2 Double Beds (Hearing Accessible)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Double Beds, Non Smoking

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(71 reviews)
  • 42 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed, Non Smoking

9.2 out of 10
Wonderful
(64 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Richmond

In Richmond .At this Richmond hotel, you'll be within 3 miles (5 km) of Virginia Hospital & Health and 6 miles (10 km) of Short Pump Town Center. Elk's Lodge and Regency Square Mall are also within 6 miles (10 km).

What's nearby

  • Short Pump Town Center - 5 min drive - 5.9 km
  • Henrico Doctors' Hospital - 6 min drive - 6.8 km
  • University of Richmond - 9 min drive - 9.8 km
  • Lewis Ginter Botanical Garden - 11 min drive - 12.4 km
  • Virginia Commonwealth University - 14 min drive - 18.8 km

Getting around

  • Richmond Staples Mill Road Station - 15 min drive
  • Richmond Intl. Airport (RIC) - 26 min drive

Restaurants

  • ‪Costco Food Court - ‬17 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Golden Corral - ‬14 min walk
  • ‪Chicken Salad Chick - ‬11 min walk
  • ‪Cracker Barrel - ‬3 min walk

About this property

Springhill Suites by Marriott Richmond Northwest

Hotel near Short Pump Town Center in Richmond
A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 280 square feet (26 square meters) and includes conference space. A fitness center, tour/ticket assistance, and a picnic area are also featured at the business-friendly Springhill Suites by Marriott Richmond Northwest. Free self parking is available.

This Richmond hotel is smoke free.

  • 103 guestrooms or units
  • 4 levels
  • 280 sq ft of conference space
  • 26 sq m of conference space
  • Buffet breakfast (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Convenience store
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
Springhill Suites by Marriott Richmond Northwest offers 103 accommodations with iPod docking stations and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Thin carpet in room
  • Tile flooring in room
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 37-inch LCD TV with premium cable channels
  • iPod dock

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Springhill Suites Marriott Northwest
Springhill Suites Marriott Northwest Hotel
Springhill Suites Marriott Northwest Hotel Richmond
Springhill Suites Marriott Richmond Northwest
Springhill Suites Northwest
Springhill Suites Richmond Northwest
Springhill Suites Marriott Richmond Northwest Hotel
Springhill Suites by Marriott Richmond Northwest Hotel
Springhill Suites by Marriott Richmond Northwest Richmond
Springhill Suites by Marriott Richmond Northwest Hotel Richmond

Springhill Suites by Marriott Richmond Northwest Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 621 out of 1017 reviews
Rating 8 - Good. 213 out of 1017 reviews
Rating 6 - Okay. 90 out of 1017 reviews
Rating 4 - Poor. 45 out of 1017 reviews
Rating 2 - Terrible. 48 out of 1017 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Stayed 2 nights in Aug 2025

10/10 Excellent

ELIZABETH, SEATTLE

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast buffet was busy, as always on weekends, but it was clean and quickly refreshed as needed. Nice quiet rooms, despite being so close to major road. Convenient location for us, too.
Stayed 1 night in Jun 2025

10/10 Excellent

Inez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Erick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Shawn

Stayed 1 night in Jun 2025

10/10 Excellent

LORIANN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful and friendly
Stayed 1 night in Jun 2025

10/10 Excellent

Osman

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The lady front desk was very nice and around the hotel very close every thing I liked
Stayed 1 night in Jun 2025

10/10 Excellent

Watline

Travelled with family and small children
Liked: Cleanliness, amenities
I like the staff were welcoming. The property smell great and look great and very tidy.
Stayed 1 night in Jun 2025

8/10 Good

Adrienne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel overal is good. Bed is comfortable, amenities are well maintained and the breakfast was really good. I was inpressed they offered turkey sausage as an option. The only reason they don't receive five stars is because my room was not cleaned for the two days I was there. No garbage removal, fresh towels or bed made. We left the room at 9:30am and didn't return until 7:00pm. Ample time for the room to be cleaned.
Stayed 2 nights in Jun 2025

10/10 Excellent

Rebecca

Stayed 2 nights in Jun 2025

8/10 Good

Michelle

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Omayra, Houston

Travelled with family
Liked: Cleanliness, property conditions & facilities
The breakfast was one of the best continental breakfast we had during our trip; eggs were fresh (not powder) and sausages were super good. Customer service needs improvement. Seems like they were having a rough night with other customers. No warm, friendly greeting when we arrived, and when we sent or kids downstairs to get more towels, they had them waiting for a long time. It wasnt until my husband went downstairs to check on them that they were acknowledged. You had 3 minors waiting for towels which only took less than a minute to get them once my husband arrived. When we finally got in bed, the person in the room next to us woke us up as he was yelling for over 10 minutes. It seemed he was arguing over the phone. It went on for about 5 more minutes so I called the office, keep in mind that it was past midnight. The gentleman that answered immediately knew who i was speaking about once i gave our room number and told me to give the guest a few minutes to settle down as they had just checked in. I was surprised by the response received as we are also paying customers, with minors and the time of day. We asked me to give them a call back if it continued and THEN he would come up and handle it. Well 10 minutes later I called again as it had not stopped. We had a 20 hour drive the following day and i could not get rest because of the person next door, not what we paid for. We stayed in 5 hotels during our trip and this was for sure the least friendly customer service
Stayed 1 night in Jun 2025

6/10 Okay

Mary

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The had no luggage carts… and staff didn't know where they were.
Stayed 2 nights in Jun 2025

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay there again.
Stayed 1 night in Jun 2025

10/10 Excellent

Eleodora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Dori

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was quiet, clean and the staff was helpful
Stayed 1 night in Jun 2025

8/10 Good

Constance

Travelled with group
Liked: Cleanliness, amenities
The desk clerks and cystimwr service was super great. Nice people and they all seemed happy about there jobs. The carpet in room dodnt seem clean enough the rooms construction seemed off the TV sat in an odd location. We had to face to the right if wanted to watch in bed. Didnt like that at all.
Stayed 1 night in Jun 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 1 night in Jun 2025

10/10 Excellent

donald

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a comfortable stay. The only thing I would say is that the air conditioner blew right in my face while I was in bed, but I put a chair directly in front of it and I was fine for the night. That was the only issue. The Front desk lady was very nice and helpful for our limited stay there.
Stayed 1 night in Jun 2025

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY COMFORTABLE STAY, ENJOYED THE POOL. NICE MEMORIES WHEN STAYING HERE WITH MY SON BEFORE.
Stayed 1 night in Jun 2025

10/10 Excellent

Jae

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Abdul, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
I was getting late and the staff was able to ensure that I'll be able to check in past 12.
Stayed 1 night in Jun 2025

8/10 Good

Eric

Stayed 1 night in Jun 2025

10/10 Excellent

Candis-Marie

Stayed 2 nights in Jun 2025