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Hôtel Universel in Rivière-du-Loup

4.0 star property
4-star hotel with a spa, connected to the convention center

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Photo gallery for Hôtel Universel in Rivière-du-Loup

Front of property
Excellence Room 2 Queen Beds
Breakfast and dinner served, international cuisine
Indoor pool, open 8:30 AM to 10:00 PM, lifeguards on site
Breakfast and dinner served, international cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Gym

Explore the area

View in a map
311, boul. Hotel-de-Ville, Rivière-du-Loup, QC, G5R 5S4
  • Place, Musee du Bas St Laurent
    ‪18 min walk‬
  • Place, Cegep De Riviere-du-Loup
    ‪2 min drive‬
  • Place, Grand Portage Regional Hospital
    ‪3 min drive‬

Room options

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds

8.8 out of 10
Excellent
(114 reviews)
  • 29 sq m
  • 4 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Excellence Room 2 Queen Beds

Excellence Room 2 Queen Beds

Excellence Room 2 Queen Beds

8.6 out of 10
Excellent
(47 reviews)
  • 29 sq m
  • 5 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(53 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Excellence Room

Excellence Room

Excellence Room

7.6 out of 10
Good
(4 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Privilege Club Room

Privilege Club Room

Privilege Club Room

9.0 out of 10
Wonderful
(29 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed OR 1 Double Murphy Bed

View all photos for Classic Room, 1 Queen Bed

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(45 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Classic Room, 2 Queen Beds, Pool View

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds, Pool View

  • 4 bedrooms
  • Sleeps 4
  • 2 Queen Beds

About the area

Rivière-du-Loup

Heart of Rivière-du-Loup.Within 2 miles (3 km) of this Rivière-du-Loup hotel, you'll find Musee du Bas St Laurent and Cegep De Riviere-du-Loup. Club De Golf De Riviere-Du Loup and Grand Portage Regional Hospital are also within 2 miles (3 km).

What's nearby

  • Musee du Bas St Laurent - 18 min walk - 1.6 km
  • Cegep De Riviere-du-Loup - 2 min drive - 1.9 km
  • Grand Portage Regional Hospital - 3 min drive - 1.9 km
  • Parc des Chutes - 4 min drive - 3.0 km
  • Riviere-du-Loup Saint-Simeon Ferry - 9 min drive - 8.9 km

Restaurants

  • ‪McDonald's - ‬13 min walk
  • ‪Subway - ‬17 min walk
  • ‪L'Innocent - ‬3 min drive
  • ‪Tim Hortons - ‬14 min walk
  • ‪Mini-Putt Casse-Croûte - ‬4 min drive

About this property

Hôtel Universel in Rivière-du-Loup

4-star hotel with a spa, connected to the convention center
Hôtel Universel in Rivière-du-Loup offers its guests a full-service spa, a waterslide, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 183 square feet (17 square meters) and includes conference space. A 24-hour fitness center, spa services, and a vending machine are also featured at the family-friendly Hôtel Universel in Rivière-du-Loup. Self parking is free.

This 4-star Rivière-du-Loup hotel is smoke free.

  • 1 building
  • 300 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 183 sq ft of conference space
  • 17 sq m of conference space
  • Built in 1973
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Pool or billiards table
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hôtel Universel in Rivière-du-Loup offers 300 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

UniverSpa has 12 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology and thalassotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 7 to 16 per person
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 40.24 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 7 to 16 per person
  • Pet fee: CAD 40.24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: CAD 45

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Property Registration Number 2024-11-30, 054854

We should mention

  • Pool access available from 8:30 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hôtel Universel in Rivière-du-Loup
Universel in Rivière-du-Loup
Hôtel Universel Rivière-du-Loup Riviere Du Loup
Hôtel Universel Rivière-du-Loup
Universel Rivière-du-Loup Riviere Du Loup
Universel Rivière-du-Loup
Hôtel Universel in Rivière du Loup
Universel In Riviere Du Loup
Hôtel Universel in Rivière du Loup
Hôtel Universel in Rivière-du-Loup Hotel
Hôtel Universel in Rivière-du-Loup Rivière-du-Loup
Hôtel Universel in Rivière-du-Loup Hotel Rivière-du-Loup

Hôtel Universel in Rivière-du-Loup Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1118 out of 1953 reviews
Rating 8 - Good. 505 out of 1953 reviews
Rating 6 - Okay. 204 out of 1953 reviews
Rating 4 - Poor. 79 out of 1953 reviews
Rating 2 - Terrible. 47 out of 1953 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Blake

Stayed 1 night in Aug 2025

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Chantal

Stayed 1 night in Aug 2025

6/10 Okay

Jean-Paul

Travelled with family
Disliked: Cleanliness, amenities
Pool was quite nice but rooms and hotel areas need a facelift. Stairwells areas and hallways don’t smell too fresh. Rooms are quite basic.
Stayed 1 night in Aug 2025

8/10 Good

Shane

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very brief stay but it was everything I needed to recharge in my journey. They have the best coffee too
Stayed 1 night in Aug 2025

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean modern rooms and a nice restaurant.
Stayed 1 night in Aug 2025

6/10 Okay

Jennifer

Many rooms are ground floor rooms. The hotel looks and is a second rate casino. The hotel restaurant is good.
Stayed 1 night in Aug 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Asim, Alliston

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The main lobby is connected to the Resturant and looks great but the rooms are in the old building which is dated. Walking In the lobby makes you feel like walking in the past Most pictures are from the new building which is deceiving, rooms also gives you a very “motel” feeling the main floor vending machine was broken and when I walked to the end of the building to the other vending machine. It was also broken. The location is convenient though, right off the hwy.
Stayed 1 night in Aug 2025

10/10 Excellent

Jerome

Stayed 1 night in Aug 2025

10/10 Excellent

Louise

Stayed 1 night in Aug 2025

10/10 Excellent

Geoff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Peter

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place for dogs tooo
Stayed 1 night in Aug 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the patio rooms with parking right in front.
Stayed 1 night in Aug 2025

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Manon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, comfortable room..
Stayed 1 night in Aug 2025

6/10 Okay

??

Liked: Cleanliness, amenities, property conditions & facilities
The service in front desk is not good
Stayed 1 night in Aug 2025

4/10 Poor

Dominic

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the place, it’s old and very expensive for what it’s worth…won’t go back there.
Stayed 1 night in Aug 2025

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice place, good restaurant. Kids loved the pool
Stayed 1 night in Aug 2025

4/10 Poor

Alisa

Travelled with family
Disliked: Property conditions & facilities
It was ok, nothing to complain about but This cost over $500 for one night and there was absolutely no reason to charge so much. Old building, no extras no breakfast included. Not worth the money at all. The pictures are super deceiving.
Stayed 1 night in Aug 2025

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Aug 2025