Note fondée sur 894 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 août 2020 sur Hotels
Hôtel récent, confortable et équipe d'accueil très à l'écoute. Très bien placé, situé près d'une zone commerciale
Commentaires de Gestion de l’hôtel
12 août 2020 par Nikki - FOM, Gestion de l’hôtel
Merci beaucoup de rester avec nous. Nous espérons que vous resterez à nouveau.
par Michel
Very nice but heating problems
Publié le 7 janv. 2018 sur Hotels2nd time there. Still clean, practical and cheap but major problems with the heating device in the room. We switched from a room to another but same problem...very cold outside and the heater was shooting hot and cool air at the same time so it was too hot or too cold so we didn’t sleep well.
par un voyageur de Quebec
Publié le 27 déc. 2017 sur Expedia
Excellent séjour avec 4 jeunes enfants! Chambre confortable pour 6. Déjeuner continental très bon.
par Thierry
Publié le 24 août 2017 sur Hotels
par un voyageur
Publié le 1 mai 2024
I liked the hotel overall. I did have some minor issues. The shower head connection squirted water at connection site and the cords for the window shade were broken so I was unable to raise or lower the window shade. Also, on the ground floor, the floor surface transition from the rug to tiled flooring was raised with a lip. I tripped and fell on the floor when my sneaker shoetip caught the lip.
Commentaires de Gestion de l’hôtel
2 mai 2024 par Manager, Gestion de l’hôtel
Hello Janice, We appreciate your feedback and are glad to hear you enjoyed your stay overall. We apologize for any inconvenience caused by the shower head and window shade. Your comments will be shared with the relevant teams for further review and improvement. Your safety is important to us, so we will address the transition between flooring surfaces to prevent future incidents. Thank you for bringing these details to our attention.
par un voyageur
Publié le 7 mars 2024 sur Expedia
I requested and paid for a room with a bathtub and when we checked in we were placed in a handicap room with no tub. We went downstairs and asked to be moved and we were informed that they had no other rooms were available with a tub This hotel was not full at all. Very upset!!! Needed the tub for swollen legs from a long day of flying. I will not be staying here again!!!
Commentaires de Gestion de l’hôtel
9 mars 2024 par Manager, Gestion de l’hôtel
Hello corinne, We apologize for any inconvenience you experienced during your stay. We understand your frustration and will share your feedback with our team for future improvements. For any further assistance or to discuss your concerns, please reach out to our management team directly. Your comfort and satisfaction are always our top priorities.
par un voyageur
Publié le 5 mars 2024 sur Expedia
The staff was great and cleanliness as well. However, the elevators worked only half the time, the pool was out of order, our door only latched some of the time. It seemed that maintenance was greatly needed.
Commentaires de Gestion de l’hôtel
7 mars 2024 par Manager, Gestion de l’hôtel
Hello Kimberly, We appreciate your kind words about our staff and cleanliness. We apologize for the inconvenience with the elevators, pool, and door during your stay. We strive to provide a comfortable experience for all our guests and will address your concerns to ensure future visits meet your expectations.
par un voyageur
Publié le 4 mars 2024 sur Expedia
The customer service is top tier. The night shift staff five stars for sure. We were greeted with a smile and even had treats for the kids.
Overall the stay was amazing and hotel was very accommodating.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Manager, Gestion de l’hôtel
Hello marsha,We are thrilled to hear that you enjoyed the exceptional customer service provided by our night shift staff and that your overall stay was amazing. Ensuring a warm welcome and a comfortable experience for our guests is always our top priority. Thank you for your kind words, we hope to welcome you back soon!
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 mars 2024 par Manager, Gestion de l’hôtel
Hello Catrina,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
par un voyageur
Publié le 1 mars 2024 sur Hotels
I was a terrible trip for reasons that had nothing to do with the hotel. I was dealing with a personal situation.
Commentaires de Gestion de l’hôtel
3 mars 2024 par Manager, Gestion de l’hôtel
Dear Guest,I'm sorry to hear about your difficult personal situation during your trip. Our team strives to provide a comfortable environment for all our guests. Should you have any concerns, please feel free to reach out to our management team directly for further assistance.
