Note fondée sur 572 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
3,8 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 févr. 2024 sur Expedia
J’ai bien aimé mon séjour au bananarama. Les employés sont gentils et nous avons bien dormi.
Commentaires de Gestion de l’hôtel
16 mars 2024 par Marketing, Gestion de l’hôtel
Thank you for taking the time to leave us a wonderful review. We love to read when our guests have a great time with us and are so glad you were able to visit. We hope to see you back again soon for another fun vacation!
par un voyageur
Publié le 19 sept. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2022 par Marketing, Gestion de l’hôtel
Thank you for leaving us a wonderful rating!
par un voyageur
Publié le 2 mai 2022 sur Expedia
V
Commentaires de Gestion de l’hôtel
6 mai 2022 par Marketing, Gestion de l’hôtel
We truly appreciate your highly rated review and are so happy to know that you enjoyed your time with us! We hope to see you back for another visit really soon!
par un voyageur
Publié le 31 janv. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
31 janv. 2020 par Bananarama Staff, Gestion de l’hôtel
Thank you for taking the time to leave us a highly rated review! We're happy to have had you come and stay with us here at Bananarama and we wish you all the best!
par un voyageur
Publié le 24 août 2019 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2019 par Bananarama Staff, Gestion de l’hôtel
Hello,
Thank you for your great rating, we're so glad you had a great experience with us at Bananarama. We look forward to your next trip to Roatan and wish you all the best.
par un voyageur
Excellent service
Publié le 26 avr. 2019 sur HotelsPetit hôtel très sympa. Excellent service, notre air climatisé a brisé, on nous a tout de suite mis dans une chambre supérieure sans problèmes et sans frais supplémentaires.
Commentaires de Gestion de l’hôtel
29 avr. 2019 par Personnel de Bananarama, Gestion de l’hôtel
Bonjour,
Nous sommes heureux que vous ayez choisi notre hôtel lors de votre séjour à Roatan! Merci d'avoir pris le temps de nous laisser un commentaire, nous l'apprécions et à vous! Nous sommes désolés pour la climatisation, mais nous sommes ravis d'apprendre que nous avons pu prendre des mesures si rapidement et résoudre le problème. Nous espérons te revoir bientôt.
Meilleures salutations
par un voyageur de Paris
Hôtel sur une plage magnifique
Publié le 30 août 2018 sur ExpediaSuperbe endroit, des chambres spacieuses, une plage superbe
Un restaurant avec une carte un peu limitée
Commentaires de Gestion de l’hôtel
17 sept. 2018 par Lindell , Gestion de l’hôtel
Thank you for your stay, and for your suggestions. We so hope you visit us again, and we will work on our menu.
Regards,
Lindell
Recommandé
pour Tout le mondepar un voyageur
Good vibes, unconfortable bed
Publié le 8 mars 2017 sur Expedia
Pour : Quiet, clean rooms
Contre : Very unconfortable, stiff, noisy matress that cracks when you wiggle your toes. That could be only my unit, but still, sleep is important...
Among the hotels in West Bay, Bananarama is central, the food is good, there is animation at night (unlike a lot of other places that are dead at night) The cabanas and their hammocks in the shade provide a good rest from the sun in the middle of the day. The people at the dive center are friendly and our experience was positive. Lots of people return there year after year for their diving holidays.
Being in West Bay means that you are somewhat limited in where you are going to dine in the evening. Prices are higher than in West End and no water taxi runs at night.
Upside? Lovely coral reef to snorkel to directly from the beach, with abundant variety of fish and corals.
Commentaires de Gestion de l’hôtel
15 mars 2017 par Lindell , Gestion de l’hôtel
Hi, Thank you for your comment, we do apologize for the bed, can you please tell me what room you were in so we can try to fix the bed. We do apologize for the inconvenience. Hope that from apart from the bed you enjoyed your stay.
Sincerely,
par Christian
Publié le 8 févr. 2017 sur Hotels
par un voyageur
Publié le 22 mars 2024
The restaurant, bar and housekeeping staff is hard working and very friendly. The front desk staff is not friendly at all. The dive shop was amazing and their best feature by far. There is no comfortable seating in the room or patio and the bed was literally as hard as a brick. I tried pressing my finger into the mattress and there was no give at all. The resort sells what is already limited beach chairs to cruise passengers and allows people to reserve the remaining few all day even if they’re nowhere near the beach area for hours. Food was less than mediocre and overpriced for what you get.
Made the mistake of booking a day tour with the resort. It started off with them telling we had to pay by cash or pay 50 dollars in fees if paying by card. Resort employee hands us over to his mother who proceeds to tell us all about her woes for a few hours, takes us to a ‘local’ place for lunch instead of the restaurant we were supposed to go to. She tells us partway through lunch ‘thanks for buying us lunch’ meaning her and the boyfriend she picked up part way through the tour. We’re across the island and alone with her and her boyfriend so we pay the large tab (again in cash) without arguing. The iguana farm was closed on Sundays which is a stop we were supposed to make so instead they took us to another animal place when we started mentioning a partial refund from the resort. All in all it was a very odd and expensive encounter way beyond the cost of the day trip. Don’t stay here.
Commentaires de Gestion de l’hôtel
25 avr. 2024 par Marketing, Gestion de l’hôtel
Hello, thank you for sharing your experience with us. We are so sorry to hear that your time with us did not live up to the higher standards we hold ourselves to. With that said, your tour was a 3rd party operator and not the resort itself as we do not offer tours. We will be sure to investigate this occurrence and take action if necessary as how you were treated is not acceptable to us. We take all feedback seriously and will look into all points made. Thank you for staying with us and we hope you made the most of your stay!
