6/10 Okay
Ivan
Travelled with partner
Oct 16, 2025
Pick up transport was definitely a great way to start our vacation! Very friendly and cheerful individuals! When we got to our “small” room we were surprised it was at the “Sirenas” area which seemed it was limiting with staff break room because of the conversations we could hear from inside the room, also the exposure to bats at night it was something to consider. Our room lacked of toiletries and the fridge had noticeable yellow stains in contact with our water glasses. We reached to front desk and we received a gallon of body wash but no manager or follow up in any improvement for this. Infrastructure is beautiful but a bit of ambiance like music wouldn’t hurt, specially by the pool area.
Ivan
Stayed 4 nights in Oct 2025









































